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Client identify solution. Issue. 3 team. Provide user solution. Details from client. Software defector. Yes. Level 1. Yes. Teams for re-solution. Clarifi-cation. Identify solution. Doc. No. Level 2. Yes. Software develop. Test work identify. Roadmap work. Defect ticket.
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Client identify solution Issue 3 team Provide user solution Details from client Software defector Yes Level 1 Yes Teams for re-solution Clarifi-cation Identify solution Doc No Level 2 Yes Software develop Test work identify Roadmap work Defect ticket Details from client applications Level 3 Knowledge Base Level software Update user Re-view Yes Update knowledge requested software enhancement Level 4 Client SC worker Provider specific Level 5