Careers Education & Placement Centre

1. Careers Education & Placement Centre Etiquette at Interview Date : 21 February, 2000 (Monday) Time : 1:00 p.m.- 2:00 p.m. Venue : T1, Meng Wah Complex

2. Careers Education & Placement Centre Ms Louisa Li Director E-mail : louisali@hkusua.hku.hk Web : http://www.hku.hk/cepc

3. Slides from this presentation • lecture notes are available at the CEPC Enquiry Desk for photocopying • lecture notes are available at the CEPC homepage:<http://www.hku.hk/cepc> • Students  • Services for students  • Careers Education Courses  • Lecture Notes 

4. BUSINESS ETIQUETTE • Handshake - be firm, immediate, friendly, offered with confidence • Business Greetings - stand up when a visitor enters the room. Invite the visitor to sit down, then sit down yourself. - when visitors leave the office, always show them out, to the reception area or the elevators. - give out your name card at the end of the meeting. - when cards are given out to you at the beginning of the meeting, you should give yours out as well.

5. BUSINESS ETIQUETTE • Business Greetings (cont’d...) - use both hands for giving and receiving name cards - read it briefly before putting it in your pocket. • Doing Introductions - introduce customer to superior - introduce woman to man - introduce lower level to higher level - introduce young to old - mention the senior person’s name first

6. BUSINESS ETIQUETTE • At Cocktail Receptions - socialize and make the rounds - hold glasses in your left hand - introduce yourself even if you do not know the other guests - eat in small bites; do not pile food - if you are the host at a cocktail party, be sure to talk - to all your guests; be at the door to welcome them and stay close to the door when it is time to leave.

7. Table Manners • Seating - for seating at long tables, the host and the hostess sit at two ends. For seating at round tables, the host sits facing the door - married couples are seated separately from each other - if you are the guest, wait for the host to seat you - for man, pull the chair for the lady on your right - wait for the host to sit first, unless invited by the host - if you are the host, invite the guests to order first

8. Table Manners • Table Manners - put napkins onto lap when everyone is seated - keep elbows off the table - don’t bend your body to eat, bring food to your mouth - don’t slurp or talk while eating - put handbag on floor or an empty chair next to you bread on left, drinks on right - put butter on bread plate, break the bread into bite- size pieces, eat one at a time - ask the one next to you who is further away from the butter, salt or pepper, whether or not he / she needs it, then ask the one nearer to it to pass it over - use cutlery from outside and work inwards

9. Table Manners • Table Manners (Cont’d...) - tilt soup bowl and spoon outwards, soup is drunk from side and not from the end of the soup spoon - always leave knife and fork down when talking - cut food into small portions, bite-size pieces, eat one at a time - avoid difficult-to-eat food such as whole chicken, fish with bones - when meal is finished, put knife and fork together on the plate. When meal is in progress, put knife and fork across the plate - use both fork and spoon for desert, the spoon is for cutting and eating, the fork is for stabilizing and pushing the food.

10. Table Manners • A Full Course Meal - pre-dinner drink - appetizer / starter, hot or cold - soup - main course - desert - cheese and biscuits - tea / coffee - chocolate - liqueur

11. Where to get more information Enquiry Desk - Careers Library • Books • Business Etiquette and Professionalism (M. Kay duPont) • The Complete Book of Business Etiquette (Lynne Brennan & David Block) • Emily Post on Business Etiquette (Elizabeth L. Post)

12. Business Etiquette and Professionalism 1. What is Business Etiquette? The Role of Good Manners in Business Some Basics Holding Doors Train Etiquette Taxi Etiquette Automobile Etiquette Elevator Etiquette Street Etiquette Exercise

13. Business Etiquette and Professionalism(cont’d...) 2. Principles for Impeccable Work Behavior Basic Guidelines Closing Day Exercise

14. Business Etiquette and Professionalism(cont’d...) 3. Meeting People When You’re the Receptionist Unexpected Guests While They’re Waiting When You’re in an Inside Office Receiving Guests for Your Manager When You’re the One They Came to See

15. Business Etiquette and Professionalism(cont’d...) Shaking Hands Introducing People Being Introduced Remembering Names When You Forget When Introduction Are Forgotten Saying Goodbye Exercise

16. Business Etiquette and Professionalism(cont’d...) 4. Telephone Etiquette Answering Your Phone When Callers Are Discourteous Screening Calls Making and Returning Calls Exercise

17. Business Etiquette and Professionalism(cont’d...) 5. Planning and Attending Business Meetings Planning Meetings Who Should Attend? Where Should It be Held? Conference Table Seating

18. Business Etiquette and Professionalism(cont’d...) Attending Meetings Promptness Greetings Honoring Territory Touch Keep Your Clothes On Position Yourself Use Your Voice Appropriately Listen When Guests Arrive Leaving the Meeting The Job Interview Exercise

19. Business Etiquette and Professionalism(cont’d...) 6. Planning and Attending Meal Meetings Planning Meal Meetings Head Table Seating Menu Conversation Paying the Bill Tipping

20. Business Etiquette and Professionalism(cont’d...) Attending Business Meals Breakfast Meetings The Three-Martini Lunch Table Manners Dinner Meetings Thank-You Notes Can You Refuse? Exercise

21. Business Etiquette and Professionalism(cont’d...) 8. Etiquette for Business Correspondence The Inside Address Courtesy Titles Rules Regarding Titles Names Business Titles Company Names Departments Addresses

22. Business Etiquette and Professionalism(cont’d...) The Salutation The Signature Block Complimentary Close Your Name Copy Notations Postscripts Exercise

23. Business Etiquette and Professionalism(cont’d...) 9. Summary and Answer to Exercise Answers to Exercise Questions

24. The Complete Book of Business Etiquette 1. At Work The Interview Workbook A New Job Staff Communications Telephone Culture Correspondence Personal Relationships in the Workplace Criticism Hot Topics - Rumour, Gossip, Smoking, Punctuality and Private Life Meetings Conferences, Exhibitions and Trade Fairs Customer Service and Complaints

25. The Complete Book of Business Etiquette (cont’d...) 2. Social Skills The Business Lunch Table Manners Wine Matters Reception Hosting and Guessing Entertaining Taboos Events Cultural, Sporting and Rewarding Addressing Dignitaries Wardrobe and Grooming Strictly Women

26. The Complete Book of Business Etiquette (cont’d...) 3. Foreign Etiquette Japanese Business Etiquette Japanese Social Customs Business Etiquette in the Arab World Religious and Social Life in the Arab World Useful Addresses Index

27. Emily Post on Business Etiquette • Introduction • Interview and New Job Etiquette • Communications at Work • For Co-workers and Supervisors • Greetings and Meetings • The Social Side of Business • The Retail Seller • Everyday Office Etiquette

28. Emily Post on Business Etiquette (cont’d) • Office Romance Dos and Don’ts • Business Travel Etiquette • International Business Etiquette • Leaving Your Job • Especially for Women • Especially for Men • Index

29. Where to get more information … cont’d Enquiry Desk - Careers Library • Videos - Professional Presence (American Media - 24 min) - Avoiding the 10 Most Commonly Made Business Etiquette Faux Pas (30 min) - How to Conduct Yourself More Professionally During a Business Meal (25 min) - Good Manners and Proper Etiquette (CUHK Press - 45 min)

30. Questions & Answers