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13: Interpersonal

13: Interpersonal. Communicating in the Workplace. Adults Spend 50% of their Waking Hours at Work. All other activities. Work. The Cover Letter (should be tailored to each job posting). A short, well-written letter expressing your interest in a position

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13: Interpersonal

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  1. 13: Interpersonal Communicating in the Workplace CA 104 (Aitken)

  2. Adults Spend 50% of their Waking Hours at Work All other activities Work CA 104 (Aitken)

  3. The Cover Letter (should be tailored to each job posting) • A short, well-written letter expressing your interest in a position • Includes how you learned of the opening • Tells why you are interested in the company • Highlights skills and experiences • Asks directly for an interview CA 104 (Aitken)

  4. Contact information name, address, telephone number, e-mail Career objective Employment history Education Military background Relevant professional affiliations Community activities Special skills Community service References Professional Resume CA 104 (Aitken)

  5. Cover Letters and Resumes Communicate • List information clearly. • Use a consistent format including margins, indention, spacing, etc. • Proofread so that they are error free. • Use good-quality paper (Or, if you are sending via e-mail, use a simple, clear format). CA 104 (Aitken)

  6. Preparing to be Interviewed 1. Do your homework 2. Based on your research, prepare a list of questions 3. Rehearse the interview 4. Dress appropriately and conservatively • Plan to arrive on time • Bring supplies CA 104 (Aitken)

  7. During the Interview 1. Use active listening 2. Think before answering 3. Be enthusiastic 4. Ask questions 5. Avoid discussing salary and benefits CA 104 (Aitken)

  8. Communicating with Supervisors and Subordinates • Skillful listening • Perception checking • Describing,questioning, paraphrasing • Asking for feedback • Asserting yourself Effective conversations and relationship development are based on: CA 104 (Aitken)

  9. Managing Relationships at Work • Managerial relationships • Co-worker relationships • Work teams • Formal group with a clear purpose and appropriate structure • Can be short-lived or ongoing CA 104 (Aitken)

  10. Characteristics of Effective Work Teams • Clear group goal that all can embrace • Clear member roles • Feedback about performance • Team members use their skills to help • Commitment to the team and success • Collaborative climate • Standards of excellence • Strong leadership CA 104 (Aitken)

  11. Task Roles in Teams • Initiator • Information or opinion giver • Information or opinion seeker • Analyzer • Orienter Behaviors that help a group make a decision CA 104 (Aitken)

  12. Maintenance Roles in Teams • Gatekeeper • Encourager • Harmonizer Behaviors that improve interaction in a group CA 104 (Aitken)

  13. Leading Team Meetings • Define and communicate the meeting purpose • List specific outcomes that should be produced at the meeting • Communicate and stick to start and end times • Send out a detailed agenda • Make physical arrangements CA 104 (Aitken)

  14. Member Responsibilities in Team Meetings • Preparing • Study the agenda • Study the minutes • Prepare for your contributions • Prepare to play a major role • List questions CA 104 (Aitken)

  15. Member Responsibilities in Team Meetings (2) • Participating • Listen attentively • Stay focused • Ask questions • Take notes • Play devil’s advocate • Monitor your contributions CA 104 (Aitken)

  16. Member Responsibilities in Team Meetings (3) • Following up • Review and summarize your notes • Evaluate your effectiveness • Review decisions • Communicate progress • Follow up • Review minutes CA 104 (Aitken)

  17. Communicating in a Diverse Workplace • Organizational romance • Dating someone with whom you work • Sexual harassment • Unwanted verbal or physical sexual behavior that interferes with work • Results-oriented cultures (United States) • Relationship-oriented cultures (Japan) CA 104 (Aitken)

  18. Communicating in a Diverse Workplace (2) • Sequential task completion • Complete one part at a time (U.S.A.) • Wholistic task completion • Work on entire task at once (Mexico) • Intergenerational differences • Views of authority • Approaches to rules • Work vs. leisure • Technological competence • Career development CA 104 (Aitken)

  19. How can this group’s communication become more effective? Microsoft Photo CA 104 (Aitken)

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