Balch Springs Health and Rehabilitation PERSON CENTERED DINING Aaron R. Bussel

1. Balch Springs Health and Rehabilitation PERSON CENTERED DINING Aaron R. Bussel Certified Dietary Manager

2. If it ain’t broke don’t fix it? This ethos may be the greatest opposition to implementing a Person Centered Care Dining Program in your facility. “ Our meals have run this way all along and we haven’t had any complaints.” This may be true, but just as with any service that we provide, there is a difference between an average experience and a “WOW!” experience. Certainly we want our customers to have a “WOW!” experience everyday in our homes especially at meal time.

3. WHAT’S IN IT FOR ME? • BUILD YOUR CENSUS • HELP TO COMPETE WITH NEWER FACILITIES IN A GROWING MARKET • CREATE A MORE INTERESTING AND FUN HOME TO LIVE AND TO WORK IN

4. open minds / unlimited vision nothing is out of reachevery new little step makes a differencesocialization is increasedtherapeutic benefitsenhanced dining experiencepersonalized for your customersabsolutely affects your census – perception is everythingtools for your marketing team can not be underestimatedacquire any needed equipment one item each month to budget the cost think of one key associate or a small team to drive the changesincremental implementation – too much at once is overwhelmingmomentum is the key – keep it moving forwardexpect some minor resistance – a paradigm shift must take place O N E S T E P A T A T I M E pen minds / unlimited vision othing is out of reach very new little step makes a difference ocialization is increased herapeutic benefits nhanced dining experience ersonalized for your customers bsolutely affects your census – perception is everything ools for your marketing team can not be underestimated cquire any needed equipment one item each month to budget the cost hink of one key associate or a small team to drive the changes ncremental implementation – too much at once is overwhelming omentum is the key – keep it moving forward xpect some minor resistance – a paradigm shift must take place

5. Free Cereal Dispensers evolved into a 24 hour Continental BreakfastPictures of ArronBussell and bar

6. TERRIFIC TABLE WEAR • GLASS GLASSES • LINEN NAPKINS • LINEN TABLECLOTHS • CENTERPIECES • SALT AND PEPPER • CONDIMENTS • MENUS • PLACEMATS • COFFEE MUGS • CLEAR BOWLSImages of served dining table

7. SUPER SALAD BARImages of super salad bar

8. DON’T HAVE A SALAD BAR? TRY THIS INSTEAD! • Table-side service is even more spectacular! • All you need is a cart a bowl, tongs & fresh salad. • Vary the salads to compliment the meal being served. • Actually serves much quicker than a traditional salad bar. • What a way to WOW!Try this instead. Image of table

9. Cost is minimal especially compared to all of the benefits. WEIGHT LOSSES ARE DECREASED SOCIALIZATION IS INCREASED A TOUR OF YOUR FACILITY HAS MORE SELLING POINTS CUSTOMER SATISFACTION IS THROUGH THE ROOF GIVES THE FEELING OF GOING OUT TO A RESTURAUNT SURVEYORS LOVE EVERYTHING ABOUT IT SMALL INCREASE IN FOOD COST CAN BE OFFSET Use homemade salads on salad bar Switch from Cartons to Milk by the gallon Portion Controls, etc.

10. GREAT THINGS TO COME! • DESSERT CARTS at Lunch & Dinner • ESCORTED SEATING TO THE TABLES • OMELET STATION ONCE A WEEK • FRESH CRACKED PEPPER • MORE CHOICES IN DRINKS – THINK “SONIC TM” • QUALITY MENU BINDERS • SOUP CHOICES SERVED IN THE DINING ROOM THE POSSIBILITIES ARE ENDLESS!

11. ALWAYS SOMETHING NEW! MEN’S SHOWER - GYM WOMEN’S SHOWER - SPA INDIVIDUALIZED ACTIVITIES NEIGHBORHOOD IDENTIFICATIONS THE PROGRESS IS DEFINITELY CONTAGIOUS!

12. Balch Springs Health and Rehabilitation would like to extend to you an invitation.Come by and tour our home. We are conveniently located south of the City of Mesquite on Shepherd Lane – just off of 635 & Elam.Thank You for your time.