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Effective Communication: Tone and Language Guide

Learn the importance of tone and language in communication at work and in social settings. Discover strategies to communicate effectively and avoid common conversation pitfalls.

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Effective Communication: Tone and Language Guide

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  1. MISC MISC MISC MISC MISC MISC 100 100 100 100 100 100 200 200 200 200 200 200 300 300 300 300 300 300 400 400 400 400 400 400 500 500 500 500 500 500

  2. What tone is best to use at work? assertive

  3. What term represents an attitude that shows you are pushy/bossy and that you don’t care about the feelings of others? aggressive

  4. What is another term for politeness? courtesy

  5. What type of communication is with friends? Social

  6. What 3 things must a speaker consider so that they can communicate effectively? • Type of message • People Involved • Circumstances

  7. When receiving criticism, what are 3 things you should remember? • Don’t interrupt • Stay calm • Thank them for their opinion

  8. What type of communication follows certain guidelines? Protocol

  9. What kind of attitude shows that you are direct but also tactful and polite? Assertive

  10. What term means the attitude or mood you have toward others? Tone

  11. What type of attitude shows that you are bored or that you don’t care? nonassertive

  12. When giving criticism to someone name two way you can keep from offending someone. • Offer solutions to improve • Offer good news too

  13. Do people judge you by the way you speak? Yes

  14. What tone should you have when you are criticizing someone? assertive

  15. What type of person is tolerant and accepting of people of other cultures? open-minded

  16. What is an example of technical language? We had an ARD meeting to set a kid’s IEP and BIP.

  17. What is an example of standard language? James, Hillary, and I brought more canned goods than he.

  18. What is the goal of criticizing someone? Getting someone to improve

  19. Should you use technical language around people not in your line of work? NO!

  20. What is an example of informal language? I did good on my test even though I didn’t have no review

  21. What are the 4 ABC’s that you should remember when giving directions to someone? Always be: clear, concise, complete, and considerate

  22. What are the 3 conversation killers? • Talking too much • Talking too little • Interrupting

  23. What term represents your ability to communicate in a way that makes others feel comfortable? People skills

  24. What term means being considerate and diplomatic with your words? Tact

  25. What type of communication occurs while you are at work? Professional

  26. What type of language is spoken with friends and often include slang? informal

  27. What type of language is spoken at work and in speeches? standard

  28. What type of language is used with certain professions such as jargon? technical

  29. What can happen if you use an aggressive tone with someone? You can stifle their creativity and their enthusiasm.

  30. What does the nonassertive tone say about you? You’re bored or just don’t care.

  31. Why do others hate when one person talks too much in the conversation? People don’t like when you dominate the conversation & not letting others participate.

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