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Strategies and insights to overcome geographic and departmental silos in a regional organization, including employee engagement initiatives, communication tools, and ongoing evaluation processes.
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PUBLIC MEDIA CONNECT Cincinnati Dayton
Overcoming Geographic Silos Regional Vision, Local Service
Overcoming Geographic Silos • Created an Employee Engagement Committee Regional Vision, Local Service
Overcoming Geographic Silos • Created an Employee Engagement Committee • Established an Intranet Regional Vision, Local Service
Overcoming Geographic Silos • Created an Employee Engagement Committee • Established an Intranet • Created a weekly newsletter Regional Vision, Local Service
Overcoming Geographic Silos • Created an Employee Engagement Committee • Established an Intranet • Created a weekly newsletter • Established regional managers meeting Regional Vision, Local Service
Overcoming Geographic Silos • Created an Employee Engagement Committee • Established an Intranet • Created a weekly newsletter • Established regional managers meeting • Had social events in each location Regional Vision, Local Service
Overcoming Departmental Silos Regional Vision, Local Service
Overcoming Departmental Silos • American Graduate: • All departments became engaged • Cross-departmental team implemented project • Round II: Both Cincinnati and Dayton Regional Vision, Local Service
So do we still have silos? Regional Vision, Local Service
So do we still have silos? • Yes Regional Vision, Local Service
So do we still have silos? • Yes • Newer employees unclear what other departments do Regional Vision, Local Service
So do we still have silos? • Yes • Newer employees unclear what other departments do • Some employees don’t know how to work with other departments Regional Vision, Local Service
So do we still have silos? • Yes • Newer employees unclear what other departments do • Some employees don’t know how to work with other departments • Some employees feel like they don’t “get the memo….” • They don’t get information about what’s happening within the organization in a timely manner Regional Vision, Local Service
What the literature tells us Regional Vision, Local Service
What the literature tells us • CEO’s and senior staff are often the last to know if their company has silos Regional Vision, Local Service
What the literature tells us • CEO’s and senior staff are often the last to know if their company has silos • Silos tend to naturally occur Regional Vision, Local Service
What the literature tells us • CEO’s and senior staff are often the last to know if their company has silos • Silos tend to naturally occur • Silos are not all bad Regional Vision, Local Service
What the literature tells us • CEO’s and senior staff are often the last to know if their company has silos • Silos tend to naturally occur • Silos are not all bad • If unattended, silos can affect morale and effectiveness of organization Regional Vision, Local Service
What the literature tells us • CEO’s and senior staff are often the last to know if their company has silos • Silos tend to naturally occur • Silos are not all bad • If unattended, silos can affect morale and effectiveness of organization • Breaking down silos is an ongoing process Regional Vision, Local Service
Breaking Down Silos Regional Vision, Local Service
Breaking Down Silos • Conduct an evaluation • Survey your staff and ask about engagement and job satisfaction • Identify the problem spots Regional Vision, Local Service
Breaking Down Silos • Conduct an evaluation • Survey your staff and ask about engagement and job satisfaction • Identify the problem spots • Begin with your leadership • Leaders commit to creating a strong organizational culture of communication and trust Regional Vision, Local Service
Breaking Down Silos • Conduct an evaluation • Survey your staff and ask about engagement and job satisfaction • Identify the problem spots • Begin with your leadership • Leaders commit to creating a strong organizational culture of communication and trust • Create a plan • Ask employees to identify ways of addressing the problems Regional Vision, Local Service
Breaking Down Silos Regional Vision, Local Service
Breaking Down Silos • Communicate, Communicate, Communicate • Have a true exchange of information that meets employee needs; put the right tools in place Regional Vision, Local Service
Breaking Down Silos • Communicate, Communicate, Communicate • Have a true exchange of information that meets employee needs; put the right tools in place • Work at it continuously • Revisit silos as part of your organization’s ongoing evaluation process Regional Vision, Local Service
Breaking Down Silos • Communicate, Communicate, Communicate • Have a true exchange of information that meets employee needs; put the right tools in place • Work at it continuously • Revisit silos as part of your organization’s ongoing evaluation process • Recognize that we are all works in progress Regional Vision, Local Service
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Jon Rubin, Senior Director, WNET Education • STATION(S) • DEPARTMENT • EXTERNAL
Patrick Lenchioni – Silos Politics and Turf Wars. http://www.tablegroup.com/books/silos Resources Mentioned Seven Ways to Break Down Workplace Silos https://charityvillage.com/Content.aspx?topic=Seven_ways_to_break_down_workplace_silos Send additional suggestions to jbaumstein@wmht.org by EOB Dec 11th to add to this powerpoint