Treats, Team Building, and Terrific Training

1. Treats, Team Building, and Terrific Training Amy Mitchell, Associate Director of Admission, Emerson College Phil Moreno, Director of West Coast Recruitment, Dickinson College

2. What to Expect? • Intro Amy and Phil (background, experience) • Build a fun, but meaningful training retreat • Regional Admissions Counselor Training • Engage your millennial new hires? • Creating a training program and reward system that works!

3. The Magic word Game *You each have a necklace and were handed a word *You can’t say this word throughout the session *If someone says your magic word, collect their necklace *If you say your magic word, you must give up your necklace *You can trick others into saying your word *The winner is the one with the most necklaces at the end

4. The workforceThe good, the bad and the ugly • Pros at multi-tasking/easily distracted • Knows everything there is to know about social media/might find you irrelevant • Tech savvy/easily frustrated if their office isn’t up to par with technology • Willing to work hard/needs instant gratification and recognition • Focused on work and life balance/less willing to work those long hours • Very team focused/ can waste time chatting • Expect transparency/overly high expectations of what they should know • Looking for career advancement/often expect it too soon

5. Some training stats that are scary • Only 28% of offices have a formal leadership development program • 71% of millennials will leave a job within two years if they don’t feel like their leadership skills are being developed. • On average it costs $24,000 to replace a staff member • 69% expect to be leaders in five years • 60% want training to develop their leadership skills

6. How to Keep ‘em • 75% of our workforce will be millennials by 2025 • Offer variety and new tasks to keep staff interested • Ask for weekly goals to provide targets • Allow them to help with your social media strategy • Implement a milestone reward program to recognize staff as they reach their goals (much like a hotel rewards program) • Allow occasional opportunities to work from home • Be as honest as possible and make information available to staff • Create a clear roadmap for moving up in their careers

7. So what do we Do? • Microlearning…create 15 minute brief training exercises to develop skills or use an outside training source like 21Mill • Make training accessible via a social media platform • Create clear expectations and compliment staff when they meet them • Embrace technology during your training • Embrace games and videos during training • Provide fun team building activities

8. Grab Bag Skits • This is a great way to teach public speaking and do a little team building at the same time. • We need four volunteers

9. Don’t Forget your Regionals/Support Staff • Invest in tools to keep them engaged (Skype, Slack, etc.) • Make sure they have access to meetings • Schedule regular visits to campus, but also visit them on their home turfs • Use Tripcast for fun photos during travel. • Be inclusive! • Having a pizza party? Send a gift card. • Going out for cocktails? Send a bottle of wine. • Remember their birthdays and special occasions by mailing something. • Don’t leave them out of social media…find a way to include them.

10. One more fun retreat game • Human bingo! The first to call Bingo wins the prize!

11. Speaking of Prizes? • Who has the most necklaces?

12. Questions/feedback