Fausta Borsani, Head of CR The Corporate Responsibility Strategy of Kuoni Travel Holding Ltd.

1. Fausta Borsani, Head of CRThe Corporate Responsibility Strategy of Kuoni Travel Holding Ltd.

2. Kuoni Today • Amongst the leading travel companies in the world • CHF 4 billion turnover • About 7‘500 employees worldwide • Two core businesses: • Leisure Travel • Destination Management • Own subsidiaries: • Europe - USA - Asia - Africa

3. We believe in Corporate Responsibility • It is our conviction • Our customers like it • Our employees feel proud about it - and we want the best! • Investors start to ask questions - and look for ethical investments • Analysts pick it up - and rank the “best in class” • We prevent reputation risks - and risk management is a must! • We preserve our destinations – such as the Maldives or Myanmar • It offers additional opportunities - e.g. new products and markets • It loads our brands - with values like trust, respect, honesty, responsibility…

4. What is Corporate Responsibility? • It is our way to deal with the critical and controversial side effects of our business, enhancing positive impacts of tourism and minimizing negative impacts on people and destinations • It is a comprehensive program and it addresses all aspects, including ethical, social and ecological dimensions and, last but not least, communication • As the program is in line with our aspirations and brand values we load our brands and increase the brand premium

5. How did we choose the topics? • All issues are close to tourism and our core business • The issues are on the public agenda of NGOs and media dealing with tourism • They are burning ones • They are emotional and tangible • Their communication is clear • They are in line with our brand values • There is a big risk of reputation damage if we do not tackle them

6. Our 4 Corporate Responsibility priorities for the coming years • child protection from sex industry in tourismwe do not do business at the cost of the weakest • working conditions in tourismwe have respect for the people we work with • water competition at destinationswe work fairly: from charity to justice • Mitigation of climate change consequenceswe protect and sustain destinations

7. Child protection from sex industry in tourism • 2 million children are exploited • This is fueled by tourism and the tourist infrastructure is abused • Commitment to “the Code” on behalf of the whole Group: information, training, prevention • Flyer to sensitize customers • Contract clause • Workshops for hotels (Thailand, Dom Rep) • Workshops children at risk

8. Working conditions in tourism • 250 million people work for tourism • Problems: low salaries, overtime, discrimination and child labor • Implement suppliers’ requirements in contracts • Professional training(schools in India, Kenya, Cambodia, Dom Rep, Myanmar)

9. Water competition at destinations • 440 liters of water per tourist and day • A golf course consumes 2 million liters a day • Wastewater in the sea • Water dams in the hills of Mombasa

10. Mitigation of climate change consequences • Climate change: leisure travel contributes to global green house emissions • Climate change leads to catastrophes, hunger, water scarcity, diseases and loss of plants and animals • Voluntary compensation in CH, UK, A, Scandinavia, the Netherlands and the USA