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Cynthia Tucker Market Director, State & Local Gov’t cynthia.tucker@alcatel-lucent

Harris County Texas – Mission Critical Networks Meet the Challenge . Cynthia Tucker Market Director, State & Local Gov’t cynthia.tucker@alcatel-lucent.com. Harris County Texas. 3rd largest US county, 3.9 million Major transportation, energy, healthcare markets

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Cynthia Tucker Market Director, State & Local Gov’t cynthia.tucker@alcatel-lucent

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  1. Harris County Texas – Mission Critical Networks Meet the Challenge Cynthia Tucker Market Director, State & Local Gov’t cynthia.tucker@alcatel-lucent.com

  2. Harris County Texas • 3rd largest US county, 3.9 million • Major transportation, energy, healthcare markets • Employees 16,000, 275 locations • Key county pressures • Breaking down silos • Enabling inter-agency communications • Securing people, information, and assets

  3. Visually where they want to be… Source: Harris County CIO, Steve Jennings

  4. Harris County Converged Information Utility Virtualized Processes Open Standards Citizens Convergence Suppliers Partners County Business Scalable Adaptive Warehouse Employees Infrastructure Interoperable Collaborative

  5. Converged Information Utility Services • County ISP • High speed access from 275 locations • E-commerce • Security • Wireless LAN • Wireless WAN/radio convergence • Voice over IP • Video over the network

  6. Improving Criminal Court Services – Inmate Arraignment Challenge 187,000 inmates processed every year Security risk with movement of violent offenders Solution Connected justice offices with fiber and wireless Provided video services for arraignment, multi-language rights education, and visitations Benefits Reduced costs for inmate transport Improved employee and citizen safety Reduced access requirements to jail facilities Source: Harris County ITC

  7. Improving Social Services – Forensic Interviewing Challenge Limited access, availability to children’s interviews Recurring travel time, costs for multiple department Solution Connected Children’s Assessment Center to network for video Provide remote access for collaborative agencies Benefits Increased service effectiveness with “on-demand” access Eliminated travel costs Reduced impact to taxpayers Source: Harris County ITC

  8. In closing… • Consider your information and communications technology as an integral part of your county’s services • Establish collaborative environments among IT teams and county agencies beyond just phones or data • Embrace network convergence and IP transformation as key enabler for on-demand, shared services • Thank you…

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