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SPUR – ROADSHOW

SPUR – ROADSHOW. Delivery/invoice detail. Supplier detail. Product detail. Production date. Expiry Date. CUSTOMER CARE. Customer Care Facilitator : LOUISE MILLSON Queries on stock issues, product damages, product complaints The following are requirements when raising a complaint:.

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SPUR – ROADSHOW

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  1. SPUR – ROADSHOW

  2. Delivery/invoice detail Supplier detail Product detail Production date Expiry Date CUSTOMER CARE • Customer Care Facilitator : LOUISE MILLSON • Queries on stock issues, product damages, product complaints • The following are requirements when raising a complaint:

  3. A reference number is given by the Customer Care Facilitator • The complaint is logged immediately with the respective supplier • Logged on the weekly activity report, which is sent to Spur Management • The required turn around time for complaints is 48hrs. • The CCF will follow up with the supplier for the resolution of the complaint • Once authority / action has been given by the supplier, the CCF will action with the Vector Depot

  4. AUTHORITY TO UPLIFT Instruction from the supplier to the Vector depot

  5. QUESTION & ANSWER TIME

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