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Luc Hendrickx Executive Director

Luc Hendrickx Executive Director. Client-Supplier Communication. Key Message International Diabetes Federation World Diabetes Congress Track history Facts & figures Organization Bidding: Questions to Ask Questions to ask Decision-making process Client-Supplier Communication

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Luc Hendrickx Executive Director

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  1. Luc Hendrickx Executive Director

  2. Client-Supplier Communication • Key Message • International Diabetes Federation • World Diabetes Congress • Track history • Facts & figures • Organization • Bidding: Questions to Ask • Questions to ask • Decision-making process • Client-Supplier Communication • Dos and don’ts 11th ICCRM, Seville, 7-9 July 2005

  3. Key Message LISTEN to the person who drives the decision-maker 11th ICCRM, Seville, 7-9 July 2005

  4. IDF Fact Sheet • International federation of national diabetes associations • To promote diabetes care, prevention and a cure worldwide • The global advocate for people with diabetes • Established in 1950 • Non-profit International Association under Belgian Law • Global Executive Office in Brussels • 18 Staff, 7 Regional Managers • Many dedicated volunteers all over the world • Currently representing 191 member associations in 150 countries • In official relation with the World Health Organization (WHO) • Organizers of the World Diabetes Congress 11th ICCRM, Seville, 7-9 July 2005

  5. • Brussels • Alexandria • Alexandria •Colombo • Singapore • Dar es Salaam • Montevideo Regions and Regional Offices 11th ICCRM, Seville, 7-9 July 2005

  6. World Diabetes Congress Track history • 1st triennial congress in 1950 • Recent congresses 1991 Washington 8,000 1994 Kobe 5,000 1997 Helsinki 8,000 2000 Mexico City 8,000 2003 Paris 17,000 • Next congresses 2006 Cape Town 2009 Montreal • Next open date 2012 (2011?) 11th ICCRM, Seville, 7-9 July 2005

  7. World Diabetes Congress Facts & Figures • 10,000 participants • 10,000 sq m exhibition • 9 parallel sessions • 2,500 posters • Structure Fri Build-up Sat Build-up, Group registration Sun Registration, satellite symposia Mon-Thu Programme, satellite symposia Fri Dismantling 11th ICCRM, Seville, 7-9 July 2005

  8. World Diabetes Congress Organization • In-house PCO since 2003 • Congress Unit Congress Manager Congress Assistant Industry Coordinator Programme Coordinator Registration Coordinator (Media, IT, Finance, PR, ...) • Outsourced: hotel accommodation, tours 11th ICCRM, Seville, 7-9 July 2005

  9. Bidding: Questions to Ask • Organizer (Gatekeeper)? • International Diabetes Federation? • Congress stats? • Does my venue meet the congress requirements? • Previous, next and future venues? • Next open date? • Trend in selection of venue? • European? Global? • Organizer (PCO)? • Bid process? 11th ICCRM, Seville, 7-9 July 2005

  10. Bidding: Questions to Ask • Politics? Regional rotation, Withdrawal • Decision-making? Recommendation? Governing body vs Individual • Trends/Evolution? Congress Unit 11th ICCRM, Seville, 7-9 July 2005

  11. Pro-active Venue Selection • International driver • Technical site inspection • Staff recommends to the Board • Fact sheets (less is more) • No local/national driver • No committee site inspections • No formal presentation • No mailing of glossy bid books • Respect the process, be discreet 11th ICCRM, Seville, 7-9 July 2005

  12. Communication DOs • LISTEN! • Offer a solution to meet requirements • Be patient, Think long-term • Network • Speak to peers, share knowledge • Do your homework • Listen to people, not organizations • Level with your client • Be informed of the decision-making process, and respect it • Listen to the person who drives the decision-maker 11th ICCRM, Seville, 7-9 July 2005

  13. Communication DON’Ts • DON’T SPEAK! • Don’t assume that your client is interested in your destination • Don’t take “no” for an answer • Don’t only operate from your office • Don’t send unsollicited e-mails or brochures • Don’t trust the ICCA database • Don’t hide essential information from your client • Don’t focus on organizations • Don’t underestimate politics and hidden agendas 11th ICCRM, Seville, 7-9 July 2005

  14. 11th ICCRM, Seville, 7-9 July 2005

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