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Technology design for usability in everyday life

Technology design for usability in everyday life. Ana C. Andrés del Valle Accenture Technology Labs. Outline. Introduction Our technology R&D approach Healthcare: The Persuasive Mirror Corporate collaboration: Accenture Distributed Network project Entertainment: the novel TV experience

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Technology design for usability in everyday life

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  1. Technology design for usability in everyday life Ana C. Andrés del Valle Accenture Technology Labs

  2. Outline • Introduction • Our technology R&D approach • Healthcare: The Persuasive Mirror • Corporate collaboration: Accenture Distributed Network project • Entertainment: the novel TV experience • Discussion

  3. The engineer approach …

  4. … versus the designer approach

  5. Healthcare:The Persuasive Mirror • The testing application • The prototype

  6. The approach and the results healthcare • Approach • Study of the concept of captology • Analyze the user scenario to prove the hypothesis • Develop the prototype to prove that the idea is feasible • Cooperate with external medical entity to rethink the approach from a clinical test perspective • Results • A firm verification that the technology solution is feasible • Uncertainty about the usability of the mirror prototype • And scientific support to continue exploring the captology approach to the healthcare challenge

  7. Corporate collaborationAccenture Distributed Collaboration Network ACCT – Ice T Multiple HDVC Advanced Sharing Interfaces Whitespace 7

  8. The approach and the results corporate collaboration Level of impact(savings/person versus people impacted) Level of impact (cost versus capacity) • Results • High-definition VC is mainstream and encouraged by CIO regardless of well humans are using it. No more work in optimizing it but effort in adopting it • White space prototype development was stopped. Accenture does not focus on collocated work, difficult to set testing environment beyond the labs • Accenture Coordination and Collaboration Tool was tested but not deployed • Ice T was tested and it is currently deployed as beta waiting for CIO support to develop version 1.0 $257,000 yr $125,000 cost reduction per person/per year cost maintenance of equipment 180,000 1 3 10 +50 positively impacted productivity (# employees) # people hosted in the environment

  9. EntertainmentThe Novel TV Experience To develop of cross platform Web2TV consumer experiences Reinvigorate the TV as a marketing channel To bring forward the uniqueness of the TV-user context Synchronizing Web and TV use Kelly’s new car… Chat Dual channel experience. User goes to Xsync.com and gets a synchronized experience on both TV and PC. (time shifted) Feed Aggregation

  10. The approach and the results entertainment • Approach • Market study of novel technologies • Discussions with Accenture clients in the media and entertainment industry to get insights about their viewers • Discussion with Accenture industry teams to understand their positioning in the market. We found new angles that had not been explored • Designed and developed technical prototypes that exemplify those angles • Results Two fully working prototypes that enable us further testing on the technical side (scalability) and human side (usability)

  11. Conclusion • Better one technico-usability approach than none I have not been able to use a single universal approach The technical requirements constrain the usability testing possibilities In corporate research, a usability strategy should be defined from the start and never neglected, no matter what

  12. “On Academic Knowledge Production”Jon KolkoInteractions Café. ACM interactions Vol XII.5 (Sept+Oct 2010) Thank you Any questions?

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