Washington State Department of Social and Health Services Community Services Division Programs

1. Washington State Department of Social and Health Services Community Services Division Programs ADULT EDUCATION ADVISORY COUNCIL BABS ROBERTS ROBERBA@DSHS.WA.GOV Revised September 6, 2019

2. Washington State Department of Social and Health Services

3. Economic Services Administration

4. Who we are: • Serve 2 million residents • 3 Regions • Virtual Contact Center • 52 CommunityService Offices (CSO) • 2 Mobile CSOs • Central Document Imaging Unit • 2,600+ staff

5. What we do: • Over 2M Phone Calls Answered • Over 1 Million Served in CSOs • 3.2 Million Documents Processed • 1.6 Million Online Contacts*

7. CashPrograms: • Temporary Assistance for • Needy Families (TANF) • Diversion Cash Assistance (DCA) • State Family Assistance (SFA) WorkFirst Link: dshs.wa.gov/esa/community-services-offices/tanf-and-support-services Division of Child Support Link: dshs.wa.gov/esa/division-child-support

8. Cash Programs: Pregnant Women Assistance Program dshs.wa.gov/esa/community-services-offices/pregnant-women-assistance-program Link:

9. CashPrograms: Refugee Cash Assistance Link: dshs.wa.gov/esa/community-services-offices/refugee-cash-assistance

10. Cash/Medical Programs: Aged, Blind or Disabled (ABD) Links: dshs.wa.gov/esa/community-services-offices/aged-blind-or-disabled-cash-assistance-program https://www.dshs.wa.gov/esa/community-services-offices/medicare-savings-program

11. Cash Programs: Housing and Essential Needs Link: dshs.wa.gov/esa/community-services-offices/housing-and-essential-needs

12. Cash/Medical Programs: Medicare Savings Program Links: dshs.wa.gov/esa/community-services-offices/aged-blind-or-disabled-cash-assistance-program https://www.dshs.wa.gov/esa/community-services-offices/medicare-savings-program

13. Medical Programs: Healthcare for Workers with Disabilities (HWD) Link: https://www.dshs.wa.gov/altsa/long-term-care-services-information

14. Basic Food: • The Basic Food Program helps people buy groceries. • Ways to apply for SNAP (video) Link: dshs.wa.gov/esa/community-services-offices/basic-food

15. Basic Food: • Basic Food Program (additional benefits) • Reduced rate/free telephone service* • Reduced/free school lunch program* • Reduced rate internet services* • Basic Food Employment Training (BFET) • Employment Pipeline • (*Provided by external agencies)

16. Basic Food Education & Training (BFET): • Employability assessment • Case management • Basic and Vocation education • Basic skills/ESL training • Job search training • Job search assistance • Job retention Link: dshs.wa.gov/bfet

17. Employment Pipeline: • The Employment Pipeline is an employment and training program administered by the Community Services Division of ESA which is offered in several areas throughout Washington state. • Program navigators work to maximize and leverage DSHS benefits that participants are eligible for, such as: referrals to he local workforce development system, and other local services and supports that participants may need in order to be ready to get and keep a job. • After a participant becomes employed, Navigators provide job retention services for one year. This support and retention service is a unique feature of the program.

18. Child Care Subsidy Program: Contact Center 1-844-626-8687 Monday through Friday 8 a.m. – to 5 p.m. • Department of Children, Youth, and Families sets the policy and determines eligibility for Working Connections Child Care and Seasonal Child Care • Pays child care subsidies to eligible households • Parent(s) must be working or participating in a DSHS-approved work activity • Can help pay for child care centers, family child care homes, relative caregivers and adults who come to your home to provide care

19. How to Access Services Community Services Offices (CSO): Office hours Monday through Friday, 8 a.m. – 5 p.m. Interview hours Monday through Friday, 8 a.m. – 3 p.m. Apply for benefits, submit documents or report changes Access the Child Care Subsidy Program services via phone or online WorkFirst/Social Services Case Management

20. How to Access Services Customer Service Contact Center (CSCC): 1-877-501-2233 Phone hours Monday through Friday, 8 a.m. – 5 p.m. Interview hours Monday through Friday, 8 a.m. – 3 p.m. Case Maintenance Customer Inquiry Language Support Access Working Connections Child Care services

21. How to Access Services Mobile CSO: Two mobile offices (East and West side) Case Maintenance Customer Inquiry Language Support Can be scheduled for local events such as job fairs and community partner events Schedule can be found online: dshs.wa.gov/esa/csd-mobile-office/mobile-community-services-office

22. How to Access Services Washington Connection: WashingtonConnection.org Available 24 hours a day/7 days a week Apply for Cash, Basic Food, Working Connections Child Care and select Medical Programs • Report Changes and complete annual Eligibility Review • Find other programs and services • Access the Client Benefit Account • Monitor documents submitted • Access pre-filled Mid-certification Review

23. FEDERAL LANDSCAPE • Supplemental Nutrition Assistance Program – • Broad Based Categorical Eligibility • Able-bodied Adults without Dependents • Work requirements • Public Charge • Sponsored Aliens • Sponsor deeming and reimbursement • Indigence exception to Sponsor deeming

24. State Landscape • Request Legislation/Budget asks for 2020 • Expansion for Housing Essential Needs • Convening Local Communities to Reduce Intergenerational Poverty • Basic Food Assistance Continuity • Updating outdated reference to “Food Stamps” • Supporting Poverty Reduction work – 3 agency joint budget ask • Work continues on key legislation from last session

25. Questions