1 / 6

Knowsley Health and Wellbeing Integrated Strategy for Improving Service User Involvement & Experience

Knowsley Health and Wellbeing Integrated Strategy for Improving Service User Involvement & Experience. Jacqueline Robinson Head of Engagement and Involvement Marion Dykes Engagement and Involvement Manager Michelle Standing Engagement and Involvement Manager. SENSE STRATEGIC MODEL

minjonet
Download Presentation

Knowsley Health and Wellbeing Integrated Strategy for Improving Service User Involvement & Experience

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. Knowsley Health and WellbeingIntegrated Strategy for Improving Service User Involvement & Experience Jacqueline Robinson Head of Engagement and Involvement Marion Dykes Engagement and Involvement Manager Michelle Standing Engagement and Involvement Manager

  2. SENSE STRATEGIC MODEL Service Experience Networks Support Empower FOUNDATIONS BEHAVIOUR CHANGE OUTCOMES Knowledge Management Stronger Insight REACT E&D Commissioning Decisions PPG CONFERENCE Better Outcomes CSP Health Leisure Social Care PRIMARY SECONDARY CARE Improved Operational Delivery Service Experience FRONTLINE

  3. Lessons for others… • Gain strategic support to develop your model • Behaviour change culture change • Obstacles benefits incremental approach • Involve key stakeholders • Encourage local leadership • Gain commitment from providers / commissioners • Develop / adapt existing toolkits and guidance

  4. Final Message…. Engagement is a valuable resource which needs to be protected as a key investment area to get to where you want to be, if you want to develop the Choice agenda with the public, this is the right place to start the process – it’s not the time to cut back on even though it can be seen as the easy option, the outcomes justify the cost.

  5. Any questions?

More Related