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Bahrain Governance Framework: Towards Efficient Use of IT Dr. Zakareya Ahmed Al-Khaja Vice CEO

Bahrain Governance Framework: Towards Efficient Use of IT Dr. Zakareya Ahmed Al-Khaja Vice CEO. Contents. 1. Enterprise Architecture. 2. Enterprise Architecture Outcomes. 3. The Journey of Values Realization . 4. Governance Model in Bahrain . 5. Conclusions. 2.

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Bahrain Governance Framework: Towards Efficient Use of IT Dr. Zakareya Ahmed Al-Khaja Vice CEO

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  1. Bahrain Governance Framework: Towards Efficient Use of IT Dr. Zakareya Ahmed Al-Khaja Vice CEO

  2. Contents 1 Enterprise Architecture 2 EnterpriseArchitectureOutcomes 3 The Journey of Values Realization 4 Governance Model in Bahrain 5 Conclusions 2

  3. Enterprise Architecture Internal Document

  4. An Enterprise Architecture … is a framework for making IT investment & design decisions in support of business objectives Strategy Business Opportunity Technology Availability Business Strategy Information Technology Strategy Enterprise Architecture TheGap Enterprise Architecture “the city plan” Enterprise wide focus Business Architecture IT Architecture Planning • Processes • Information • People • Locations • Applications • Data/Information • Infrastructure Transition Plan The Great Divide • System Architecture • functional aspects • operational aspects • “the infrastructure and • Single building design” Business Operating Environment and IT Infrastructure Design and Delivery Project focus IT Solutions

  5. An Enterprise Architecture can help to… Alignbusiness and IT objectives and resources Speed up decision-making - Principles, models, standards, and processes. Reduce integration problems- Compliance with architecture. Reduce costs - Retiring duplicative or outdated assets. Improve communication, prioritization, and governance of initiatives. Speed time-to-market - Have the technology ready before it is needed. Provide a foundation for skills development Follow an established roadmap for infrastructure development

  6. What EA provides to Bahrain.. • Improve the effectiveness and efficiency in using Information technology. • Institute and communicate vision, charter and strategic directions for EA based on vision 2030 • Improve IT project management process. • Enable potential saving 20-30 % over the next 3 years. • Aligning IT projects to main strategic objectives of vision 2030, eGov strategy and individual Government entity business objectives.

  7. Enterprise Architecture Information Architecture The structure of an organization's logical and physical data assets and data management resources. Business Architecture The business strategy, governance, organization, and key business processes. Infrastructure Architecture The infrastructure intended to support the deployment of core, mission-critical applications. Application Architecture The blueprint for the individual application systems to be deployed, their interactions, and their relationships to the core business processes of the organization Systems Management Metadata Repositories Business Plans, Performance Plans, Business Rules, Business Requirements Data Management Applications Data Architecture Middleware Capabilities Development Tools Data Models Technology and Network Architecture Governance Model The purpose of a governance framework is to provide policy guidance, advice and assistance in the definition, design and implementation of the Enterprise Architecture IT Management Processes Vendor & Contract Management Investment Tracking Enterprise Architecture Domains

  8. Enterprise Architecture Outcomes Internal Document

  9. National Enterprise Architecture Framework National IT Governance Committee Ministry Initiatives Enh.- 30, Con.- 20, New - 15 Current EA Future EA Stand/ Guidelines Shared Services HRMS/ FMIS EA Maturity Program Financial Frame work National Initiatives NGI/NDS/SSO/etc.

  10. NEAF Outcomes • Ministry Level Recommendations • Consolidation/Rationalized (20 Solutions), New implementation (15 Solutions), Enhancement (30 Solutions). • National Level Initiatives • NGI, NDS, SSO, Payment Aggregator, Mobile Portal, etc. • Shared Services Opportunities • National ERP (HRMS + FMIS), VOIP, National Data center, DR, SSO, eOffice, Document Management, etc. 10

  11. NEAF Outcomes… • National IT Investment Framework • Monitoring and controlling financial investment. • Better reporting to management and Governance committee. • EA Maturity Improvement Program • Raising entities maturity level based on NEAF. • Technology Standards and Guidelines • Enhancing integration, compatibility, and data exchange between information systems across entities. • National ICT Governance Committee • Governing and directing ICT.

  12. EA Maturity Improvement Program • Objective : • Ensure Business IT Alignment • Provide step-by-step guidance to the government organizations • Assist them to design, implement and improve the maturity of EA. 5 4 Return on Investment 3 Basic Maturity Level to take-off 2 1

  13. Technology Standards and Guidelines • Business • Application • Mobile • Social Media • Business Process Modeling • Business Architecture Modeling and Simulation • Business Process Runtime • Modeling, Design and Development • Programming Languages for Application Development • Technologies for Application Development • Application Development Frameworks • Portlet Standards • Web Services • Business Rules Engine • Application Integration • Reporting Tools • Business Intelligence • Geographic Information Systems • Application Development Technologies For Mobile Devices • Communication Technologies For Mobile Devices • Development Tools for Mobile Devices • Mobile Platform SDKs • Social Media Technologies • Social Media Tools • Social Media Websites 68 Technology Areas across 10 primary domains

  14. Technology Standards and Guidelines • Data • Network • Enterprise IT Management • Collaboration and Productivity • Modeling, Design and Development • Character Set and Encoding • Data Exchange Formats • Geospatial Data Standards • Database Connectivity and Access Technologies • Database Management Systems • Data Warehouse Database Management Systems • Storage • Network Protocol Suites • Supporting Network Services • Transport Technologies • Local Area Network • Wireless Networks • Wide Area Network Technologies • Virtual Private Network • Load Balancing • Network Hardware Components • IT Service Management Standard • Management and Monitoring Protocols • Network Management and Monitoring Systems • IT Operations Management Systems • Backup and Recovery • Helpdesk Software • Software Configuration Management • Enterprise Content Management • Office Suites • Project and Portfolio Management • Electronic Mail Systems • Instant Messaging • Contact Center Infrastructure • IP Telephony 68 Technology Areas across 10 primary domains

  15. Technology Standards and Guidelines • Platforms • Security • Web Browsers • Webservers • Portal Servers • Application Servers • Directory Services • Mobile Operating Systems • Desktop Operating Systems • Enterprise Servers Operating Systems • Enterprise Server Virtualization • Mainframe Operating Systems • Hardware Platforms • Public Key Infrastructure (Certificate Security) • Secure Transport • IP Security • Encryption Security • XML Security 68 Technology Areas across 10 primary domains

  16. eKey – NATIONAL AUTHENTICATION FRAMEWORK User authentication for multiple channels eServices Single identity. Trusted. Secure. Scalable. Multi factor.

  17. Registration Process Password + Smart Card + Finger Print Advance eKey Password Standard eKey

  18. NGI - National Gateway Infrastructure Government to Enterprises Common Service Centers Misc. modes of access G2G Citizens Service Seekers NGI Portal National Gateway Infrastructure Service Providers Government Departments Content Systems Misc. Systems Government Organizations ERP Existing Portals Provide seamless and consistentintegration among government applications through standardized protocols

  19. Benefits

  20. The Journey of Values Realization Internal Document

  21. Facts and Finding Facts and Finding The Scenario for Values Realization Currently.. < Before Year ‘ 2009 Bahrain Enterprise Architecture (BEA) Policy Framework • Kingdom of Bahrain does not have a binding policy frameworkdefining and governing the ICT investments aligning with Vision 2030. • Policy framework for data sharing, system interoperability , adoption of standards have not been defined. • There is no consistent framework reflecting the business need through implementation of the IT systems . • Isolated IT blueprints by ministries do not reflect alignment to Vision 2030. Blue Print of IT Bahrain Enterprise Architecture Blue Print 21

  22. Facts and Finding Facts and Finding The Scenario for Values Realization Currently.. < Before Year ‘ 2009 National Technical & Standard Guidelines Standards & Best Practice Covers : 10 Domains, 65 Technology areas • Enterprise IT Management • Business • Business need for optimal integration has not been realized, both within and across ministries. • Point to point integration adopted to achieve localized needs of the ministry. • Study of systems portfolio across various ministries indicates that there are no common standards defined / followed in the areas of implementation technologies, development frameworks and tools, server products, data management tools, reporting tool, server hardware, etc. • Best practices are not documented and not shared across enterprise. • Social Media • Application • Mobile • Data • Collaboration& Productivity • Network • Security • Platform National Enterprise Service Bus, NPA, eKEY Integration 22

  23. Facts and Finding Facts and Finding The Scenario for Values Realization Currently.. < Before Year ‘ 2009 National IT Investment Snapshot (2012 -2014) Snapshot of IT Investment • Lack of Centralized and Collated IT Investment snapshot /Plan to analyze • Add-hoc Prioritization at National level IT Initiatives • None availability of IT Investment Snapshot • Add-hoc IT plan approval mechanism. • None ToGAF Certified resource in Bahrain • None Enterprise Architecture Team in Ministries • Ad-hoc IT Strategist development skilled resource across ministries • Ad-hoc Knowledge on IT Classification process Enterprise Architecture Skill Enterprise Architecture Skill • # 16 ToGAF Certified Architects in Bahrain • # 10 Government Entities has Enterprise Architecture Team • # 12 IT Strategy development Skilled resource in 3 • ministries in Bahrain. • # 100 + Resources are Trained in IT classification • process in Bahrain

  24. Facts and Finding Facts and Finding The Scenario for Values Realization Currently.. < Before Year ‘ 2009 ICT Governance Committee Governance • Lack of Centralized ICT Governance Framework, Process in place • Add-hoc budget and expenditure data available, like inadequate • Project budget details • Fixed assets details • Project expenses details • Recurrent expense details • Lack of IT Investment Framework Process • Add-hoc budget and expenditure data available, like inadequate • Project budget details • Fixed assets details • Project expenses details • Recurrent expense details IT Investment Approval Process Framework(Proposed) IT Investment Process

  25. Governance Model in Bahrain Internal Document

  26. Governance Mechanisms Approve Monitor Review • ICT Projects Master Plan Implementations • Compliance to Standards and Guidelines • Maturity assessments • Investment Finance report • Compliance to NEAF • ICT Projects Master Plan Progress review • ICT Projects Master Plan Post Review • SG Compliance Report • Maturity Assessment report • Investments Reports • ICT projects Master Plans • Standards, Guidelines and Policies • EA Maturity Improvement program • Financial Investment framework

  27. Governance Structure Decision Making Execution

  28. ICT Governance Committee (ICTGC) Consists of 9 Executive Members from key Government organizations.

  29. ICT Governance Committee (ICTGC) Benefits and Savings Eliminate duplications in projects and systems. National eGovernment Strategy Alignment. Improving effectiveness and efficiency of ICT usage. Identifying synergies and improving Collaboration among related projects. Consistency in procurement of IT software and hardware. Focal reference for all ICT Standards and Guidelines.

  30. Short Term Approach – Fund Approval 3 Actual Fund Approval 3A MOF ICTGC ICTGC ICTGC MOF MOF Project Business Case Approve Business Case Evaluate Business Case Reject Business Case Consider ICTGC Review & apply appropriate decision Filter applicable IT Projects Ensure Prior In-Principle Approval 1 2 3 Share Approval Share Disagreement with rationale 3B Reject Projects with satisfactory ICTGC disagreement. If unsatisfied, request re-evaluation and back to Step 3. Approve Projects with ICTGC approval and release funds for project initiation (subject to other applicable approvals from MOF / Tender Board).

  31. Reflection of Kingdom’s IT Plan The overall picture brings in multiple opportunities, but also highlights significant challenges. We can only consider planned investments for improvement & optimization. A snapshot on IT Investment Not very promising IT cost savings USD 128,000,000 of IT Investment requested in 198 projects USD 10,000,000 requested in similar capabilities across entities Lack of focus on functional capability Only 33% of planned budget target functional capability, 38% on IT infrastructure USD 16M investment have direct savings potential 74,000,000 in planned 54,000,000 for ongoing Opportunity to save another USD 7,000,000 through shared IT infrastructure 32 Projects 48 Projects 60 Projects 51 Projects 07 Projects National IT Plan

  32. Where else to look for Cost Advantage? Additional areas can be leveraged for significant cost advantage, this would require detailed interaction at entity level and decision making authority. Potentials for Cost Avoidance – Planned initiatives USD 5,000,000 requested in MEDIUM priority infra projects USD 9,000,000 requested in LOW Priority projects USD 7,000,000 requested in projects having NO priority Total Cost Avoidance potential (considering all three areas) USD 21,000,000 Excluding common IT projects considered earlier Can we stop/ postpone part of them considering their true priority and benefits? We can treat them as Low priority and either stop / postpone them Even a 30% realization will result in USD 7,000,000 additional savings 2012 2013 2014 2015 2016 & later 32 Projects 48 Projects 60 Projects 51 Projects 07 Projects National IT Plan

  33. IT Strategic Planning Toolkit EngagementObjectives: Engagement Benefits: • To develop a government wide standardized toolkit to be used for strategic IT Planning. • To enhance Strategic IT Planning skills in Government entities. • To adopt consistent and scientific approach towards Strategic IT Planning. • Increased awareness and government competency on Strategic IT Planning. Though training and capability development • Improved IT Planning outcomes across the Government. • Higher Quality of IT Investment decisions integrated with Government objectives. • Increase in realized value and benefits from Government IT Investments. Developing a toolkit which is: • Practical • Usable • Customizable

  34. Conclusions.. Internal Document

  35. Conclusions… EA Achievements & International Accolades MENAPAR 2014 – White Paper on Enterprise Architecture’s Policy Making and Assessment eWorld Forum 2011- Best International Award for innovative Initiatives in Governance UNPAN 2010- Best Advanced Knowledge Sharing category award 2013-2014 2011-2012 2009-2010

  36. Lessons learned

  37. “Advancing Bahrain to New Heights” Thank You

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