Facilities Planning

1. Facilities Planning M Sahni

2. What are facilities • Fixed assets like building structures and inanimate resources that support the operations of a given activity. • Facilities put together with humans, Rs and/or materials, energy result in the activity

3. Examples of Facilities • Production: any discrete parts or process industry facilities • Health care: hospitals, clinics, rehab. centers, nursing home • Education: schools, colleges, day care centers, libraries • Food: restaurants, fast-food places, banquet halls • Commercial/Residential: shopping malls, office buildings, banks, houses, hotels, motels • Government/Public Services: court house, post office, • Military: barracks, control rooms • Transportation: airports, train stations, bus terminals • Public assembly: stadium, auditoriums, theaters • Religious: temples, churches

4. Facilities Planning • Determines how an activity's tangible fixed assets best support achieving the activity's objectives. • Planning determines course of action ahead of time so subsequent decisions can be made efficiently • Design more technical details that with a use of model, describe the implementation of the plan • Disciplines involved in facilities design • Engineering: civil, electrical, mechanical, industrial • Architects, consultants, contractors, managers, real-estate people, personnel from the activity, etc.

5. THE GENESIS • Pre 1990s: Facility Management at a Mega Level practiced in • Indian Army • Public Works Department • Municipalities • Pre 1990s: Facility Management and Property Management rendered on Need Basis • 1992: Facility Management and Property Management Introduced as a Professional Discipline by IPM&SL, in India • 1995 - 2004: Multiple Property Management Companies enter the arena • 2004: Facility Management and Property Management still being Introduced as a Professional Discipline by All Property Managers

6. CURRENT V/S PROPOSED FACILITY MANAGEMENT AS A DISCIPLINE: GROUND REALITIES • Formal Platform: NONE WORTH MENTIONING • Recognition by Local, State or Central Government: NONE WORTH MENTIONING • Priority Rating: BOTTOM OF THE BARREL • Emphasis on Quality: SUPERFICIAL • Emphasis on Safety & Security: ON PAPER ONLY

7. CURRENT V/S PROPOSED FACILITY MANAGEMENT AS A DISCIPLINE: IDEAL SITUATION • Formal Platform: INDEPENDENT CELL IN PROFESSIONAL ASSOCIATIONS, GOVERNMENT , DEPARTMENTS OF THE GOVERNMENTS • Recognition by Local, State or Central Government: DRIVEN BY LEGISLATION • Priority Rating: AWARENESS OF BENEFITS OF FM TO BE SYSTEMATICALLY GENERATED FOR ENHANCED VALUATION • Emphasis on Quality: THE COST BENEFITS ON INVESTMENTS, VIDE PRESERVATIONS, SAVINGS ETC, WOULD MAKE QUALITY AN INTEGRAL PART OF FM • Emphasis on Safety & Security: THE MOST IMPORTANT CONTRIBUTION TO CIVIC AMENITIES

8. PIPE DREAMS: • Formal Status of Infrastructure Activity • Evolve into a Mature Industry • A Forum with Global Perspective & Vision • A Collective Approach with Outward Focus • Tax and other Incentives • Partnership with the Government • Augment the Functions of City Municipalities and PWDs • Realistic and Transparent Approach to FM by Developers • A Collective Effort at FM by User, Provider and Facilitator

9. Understand FM ……. … helping Clients attract and retain good employees by providing an excellent working environment Facilities Management’s Effectiveness is Measured Through Value For Money ‘FM Is About Managing People and Places to Achieve Best Value for Money by Balancing Between User Needs and Business Needs to Achieve Optimum Organizational Effectiveness’ Organization Needs Infrastructure Occupant Perceptions Micro-environ ENVIRONMENT WORKING Productivity Facility Services Cost

10. Sector Overview in India New Delhi & NCR ( 20%) Mumbai (10%) Others (10%) Pune (10%) Hyderabad (5%) Others include Chandigarh, BBSR, Indore, Jaipur, Vizag, TVM, Calcutta etc Bangalore (35%) Chennai (10%) Total FM Market : Rs.225 Crores

11. Others IT/ITES FY 2004-2005 Corporate Office Retail FY 2005-2006 FY 2006-2007 Future Growth Prospects

12. Facility Management - Indian Context • Growing Market, limited trained manpower - hence prone to poaching • No training institute with a focus to FM • Acute manpower shortage foreseen in future • Vendors as business partners • Most facilities are over manned • Performance based Management fee with a fair fixed fee • Develop applicability of FM to all types of infrastructure like township,factory,hospitals, airports,STPI parks,Govt.establishments,etc

13. TOWNSHIP-FM COMPONENTS • MUNCIPAL SERVICES • ZONAL SEVICES

14. MUNICIPAL SEVICES • Landscaping/Turf Management • Lake Maintenance • Maintenance of Utilities • Street lighting/signage • Street repair • Street cleaning • Potholes • Sidewalk repairs • Traffic Management and Parking Mgt • Refuse collections • Sanitary enforcements • Illegal dumping • Dead animal pickups

15. ZONAL SERVICES • Grass Mowing • Housekeeping • Pest and Rodent Control • Security • Electrical and Mechanical Services

19. FOR A SUCCESSFUL MALL …… • A Carefully Conceived Design • AND • A Good Management Team, managing the functioning of the Mall. Modern, Convenient, Technologically Well-Equipped, Well -Maintained / Managed and Promoted – Today’s Malls….. • Efficient Management requires: • Integration of the Owner and • The Mall Management Team

20. City Centre, Kolkata 400,000 Sq.ft March 2004 onwards Metropolis-Hiland Park, Kolkata 175,000 Sq.ft October 2004 onwards Sigma Mall, Bangalore 150,000 Sq.ft Oct 2004 onwards Forum Mall, Kolkata 200,000 Sq.ft April 2003 onwards Shopping Malls

21. High Street Phoenix Mall, Mumbai 450,000 Sq.ft Nov 2002 onwards Forum Mall, Bhubaneshwar 190,000 Sq.ft March 2004 onwards The Zone, Nasik 100,000 Sq.ft May 2004 onwards R Mall, Mumbai 250,000 Sq.ft March 2004 onwards Shopping Malls

22. Sahara Mall, Gurgaon 237,000 Sq.ft June 2003 onwards Galaxy Mall, Gurgaon 160,000 Sq.ft June 2004 onwards Shopping Malls

23. Mall management : planning and strategy • PROPER PLANNING INCLUDES: • VISITORS MANAGEMENT • OCCUPANTS MANAGEMENT • SOUND INFRASTRUCTURE • CREATION OF AN AMBIENCE

24. Mall management : planning and strategy INFRASTRUCUTRE REQUIRED: • Uninterrupted Power Supply with 100% power backup • HVAC with adequate redundancy • Fire Fighting & Detection System • Dedicated Security System • ETP Plant • Proper Sewage System • Water Softening & Purification System • P. A. System with Channeled Music • Emergency Lighting in all areas • Toilets - separate for customers & staff • Building & Floor Directories • Signages directing customers towards elevators, toilets, fire exits, etc.

25. Mall management : planning and strategy OCCUPANT MANAGEMENT: • Help desk • Periodic feedback • Coordinate construction of shops • Billing • Collections • Attending to grievances & complaints • Ensure observance of rules & regulations of the mall

26. Scope of Services

27. MALL MANAGEMENT: Typical Organization Structure

28. MALL MANAGEMENT : TYPICAL MALL OPERATION SCHEDULE

29. Future trends • The building industry is recognizing the benefits of an integrated Facility Management Services and the trends are: • the increased availability of industry specific software packages that can provide for a wide range of FM requirements; • data on assets such as buildings and equipment is being viewed as corporate information that is best managed by the FM department • increasing interest in web based access to the FM services for improved access to information by the FM staff and others in the organization; • more emphasis on business process re-engineering and staff training in order to maximize the use and benefits of the system; • future interfaces with building automation systems in order to achieve further operating efficiencies.

30. A Dentist Office

31. A Manufacturing Facility

32. A Warehouse

33. Facilities Planning

34. Engineering Point of View of Facilities Planning • Location of the facility placement of the facility w.r.t customers/suppliers • Choice of resources • Layout of resources/components • Performance evaluation • The design process ends when the implementation phase of the physical design begins

35. Five Types of Facility Design Projects • New Facility – fewer restrictions and constraints on the layout since it is new • New Product – integration of a new product into the existing process and layout • Design Changes – incorporate the impact of design changes into the manufacturing process • Cost Reduction – redesign the existing layout to facilitate cost reduction programs and ideas • Retrofit – similar to a new facility layout except with the constraints present

36. Facilities Layout Goals • Money • Minimize unit cost. Minimize project cost. Optimize quality. • Promote the effective use of (a) people, (b) space, (c) equipment, and (d) energy. • Reduce and eliminate excessive inventory. • Achieve the production start date. • Build flexibility into the plan. • People • Provide for (a) employee convenience, (b) employee safety, and (c) employee comfort.

37. Facilities Planning Process

38. OPERATIONS DESIGN Work Meth. & Stds. Manpower Reqts. Equipment Reqts. PRODUCT DESIGN Material & Process Requirements PROCESS DESIGN Tool & Equipment Specifications MARKET RESEARCH AND SALES FORECASTING FACILITIES DESIGN Facility Requirements--Production--Auxiliary--Service COST DETERMINATION FinancialRequirements PROCUREFACILITIES PROCUREFUNDS INSTALLFACILITIES MANUFACTURING PRODUCTION PROCURE MANPOWER RE-CEIVING STO-RAGE PKG FABRICATE PRODUCT OR PERFORM SERVICE WARE-HOUSE SHIP-PING PROCURE MATERIALS ASSY Energy PHYSICAL DISTRIBUTION SALES AND MARKETING CUSTOMER Knowledge Needed for Facility Design