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SAP Solution Manager

SAP Solution Manager. Henny Claessens – Maastricht University Hans van der Horst - hmb. Agenda. Unit 01: Overview currently realised scope at Maastricht University Unit 02: Status Q2 2011 Unit 03: Plans for the near future Unit 04: The next step: Application Lifecycle Management. Unit 01.

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SAP Solution Manager

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  1. SAP Solution Manager Henny Claessens – Maastricht University Hans van der Horst - hmb

  2. Agenda • Unit 01: Overview currently realised scope at Maastricht University • Unit 02: Status Q2 2011 • Unit 03: Plans for the near future • Unit 04: The next step: Application Lifecycle Management

  3. Unit 01 OVERVIEW CURRENTLY REALISED SCOPE AT MAASTRICHT UNIVERSITY

  4. Application Life Cycle Management • Upgrade Management • Comprehensive project support for release transitions Maintenance Management Management of corrective software packages • Solution Documentation • Central documentation of processes, system landscape, custom code • Business Process Operations • Ensure business continuity • Provide Business KPIs • Business process benchmarking Require-ments • Template Management • Standardize configuration across multiple projects Optimize Design • Technical Operations • Central monitoring & alerting infrastructure • Unique End-User Experience monitoring • Central administration tools Solution Manager Operate Build &Test • Test Management • Change impact analysis • End-to-end test management Deploy • Change Control Management • Integrated quality management • Synchronized transports of various components • Controlled and documented adjustment of business processes incl. approval process • Application Incident Management • Integrated service desk • Involvement of partners in problem resolution • Provide root-cause analysis for complex landscapes with diverse technology stacks

  5. Towards a Single Source of Truth All Systems All business processes All training information All maintenance activities The entrire documentation All service planning, deliver and follow-up information All test information Solution Manager All customer developments All change information All service level information All incident and problem information All monitoring data

  6. The model BI Reporting Solution Monitoring Service Desk Change Management Implementation/ Upgrade In Scope: Realised Custom Development Management Cockpit Business Process Monitoring In Scope: In progress Templates Job Scheduling Management In Scope: to be realised Cutover Customization Synchronization Diagnostics Not in scope 3rd Party Integration Retrofit Test Management System Monitoring SLA Management CTS+ Integratie Solution Central System Administration EWA / SLR Basis Service Desk Change Management Project Standards Functional Base Standards Business Process Mapping Populated Business Processes Solution Directory Technical Base Solution Man. System Landscape System Landscape Directory Connections with Managed Systems Connect to SAP Maintenance Optimizer

  7. Status 2009 Solution Monitoring Service Desk CHARM Implementation/ Upgrade In Scope: Realised Business Process Monitoring Custom Development Management Cockpit In Scope: In progress Job Scheduling Management Templates Cutover Diagnostics In Scope: to be realised Customization Synchronization 3rd Party Integration Retrofit System Monitoring Test Management Not in scope SLA Management Transport Integration Central System Administration Solution Basis Service Desk Change Management Early Watch Alert Project Standards Functional Base Business Process Mapping Populated Business Processes Solution Directory Standards Technical Base Solution Manager System Landscape System Landscape Directory Connections with Managed Systems Connect to SAP Maintenance Optimizer

  8. Status 2011 BI Reporting Solution Monitoring Service Desk Change Management Implementation/ Upgrade Custom Development Management Cockpit Business Process Monitoring In Scope: Realised Templates POC Charm* Job Scheduling Management In Scope: In progress Cutover Customization Synchronization Diagnostics In Scope: to be realised 3rd Party Integration Retrofit Test Management System Monitoring Not in scope SLA Management CTS+ Integratie Solution Central System Administration Project Standards EWA / SLR Basis Service Desk Change Management Startnote Functional Base Standards Business Process Mapping Populated Business Processes Solution Directory Technical Base Solution Man. System Landscape System Landscape Directory Connections with Managed Systems Connect to SAP Maintenance Optimizer

  9. Unit 02 Status Q2 2011

  10. SLP: brandnew installation (SP22) • is PRD system • autorisations and users • projects migrated • in use • SLO: upgraded to SP22 • is DEV system Status SSM system landscape

  11. Deliverables: EWA Reporting Procedure Deliverables: EWA Reporting Procedure • De Early Watch report is discussed once per month with business process managers (Ellen vd Aar, Anky Gense, JP Beusen, Marc Dolman). • CSP (Marco , Henny , Ellen and Anky) • BIP, XIP, UPP (Marco, Henny and JP) • CRP (Marco, Henny, Ellen) • SMP (Marco, Henny, JP)

  12. Deliverables: CSA manual Deliverables: CSA manual • In this deliverable the following points are detailed: • Procedure how to customize System Administration and how to use it

  13. System monitoring / diagnostics Deliverables: • Monitoring in SLP is more detailed as in SLO • Monitoring is further detailed for technical operations • Business process monitoring (First test SLO, then install in SLP) • Carry over monitoring business processes to the Business. • “ongoing process”

  14. Document UM applications in SAP SolutionManager

  15. Long Term: Chain integration of Tooling and Processes Example Business Blueprint Test Requirements Test Path & Scenarios 1 3 Solution Manager Project Preparation Business Blueprint Business Requirements Realization Final Preparation Go Live and Support 2a 2b HP Quality Center Test Requirements Test Plan Test Composition Test Cases Test Sets Test Execution Defects 4 TAO Inspect UI Scanner Test Data Best Practice Test Composition

  16. Attention point: Approach/Vision on Business Process Modelling (blueprinting) with ARIS Scenario 1: Greenfield: with SAP Standard Processes as base from SSM BPR + process enrichment in ARIS SAP Solution Manager Functionality * SolutionDocumentationAssistant Business Process Repository SSM Project ARIS Scenario 2: Greenfield: Start from scratch in ARIS SSM Project SSM Solution ARIS Scenario 3: RedocumentationexistingSAP Solutionwithprocessenrichmentin ARIS Business Process Repository SoDocA* SSM Project SoDocA* ARIS

  17. Attention point: Approach/Vision on Business Process Modelling (blueprinting) without ARIS Scenario 1: Greenfield with SAP Standard Processes as base from SSM BPR SAP Solution Manager Functionality * SolutionDocumentationAssistant Business Process Repository Scenario 2: Greenfield Start from scratch in SSM SSM Project SSM Solution Scenario 3: Redocumentationexisting SAP Solution Business Process Repository SoDocA* SSM Project SoDocA*

  18. Decide for what kind of Process modelling Scenario Is the processalready in SolutionDirectory? Is it a new UM process? No No Yes Yes Is relevant content available in BPR of SAP SolutionManager? No Yes Redoc Greenfield Greenfield Redesign Scenario 1 Scenario1 Scenario2 Scenario 3

  19. Deliverables: Project Handbook Deliverables: Project Handbook • Document to support SAP project team: • Overview of activities to be performed in SSM in order to be able to run a project. • Document Project Standards and conventions

  20. POC ChaRM POC ChaRM POC executed with standard flow. Sandbox 3 system landscape. Demo for participants and stakeholders. Plan for next steps

  21. Technical and functional support functions SSMExample: Functional base and implementation Test Management Pascal Suppers Business Process Mapping Don de Vreede SAP Projects Project Leaders SSM Jorg Diederen Interfaces Peter Verhaegh

  22. Technical and functional support functions SSMExample: ChaRM Release Manager(s) Hugo Paulissen STMS & CTS(+) Marco Pielage ICTS Support for Changes/Developments SSM Jorg Diederen Interfaces Peter Verhaegh

  23. Unit 03 Plans for the NEAR future

  24. Next steps • CDMC: Custom Development Cockpit • Implementation ChaRM • Documentation from Projects to Solution • Business Process Monitoring

  25. Unit 04 THE NEXT STEP: APPLICATION LIFECYCLE MANAGEMENT

  26. Is there a Sense of Urgency? • SAP’s new product strategy • SAP maintenance • ERP for IT • Change Process in order? • Market change • Older systems • Reduce Complexity

  27. Sense of Urgency: SAP’s new product strategy

  28. Sense of Urgency: ERP for IT

  29. Change Procedure established? 29

  30. Sense of urgency? Old? / 4.6B / 4.6C / ECC? ERP BW PI ERP CRM … Non-SAP SSM Market/ business change ReduceComplexity SAP AGS

  31. Questions ? ? ?

  32. Appendix: ARIS & SAP Solution Manager at Maastricht University

  33. Agenda Concept & reasons Maastricht University Process modelling & Application Lifecycle Management with SAP Experiences Maastricht University

  34. Academic environment THINKERS… Albert ...DO-ERS Larry

  35. I’M FROM MISSOURI ... Motto ... SHOW-ME

  36. Concept & reasons • System Landscape picture UM • Primary process top priority • Relation to Enterprise Support • Solution Manager is pre-requisite for Enterprise Support • THE communication channel between customer and SAP in system • Embrace process approach, related to Student Lifecycle Management - SLcM, the primary process • Believe that processes are base for Application Lifecycle Management – ALM

  37. SAP System Landscape UM Development-D Production-P Quality Ass-Q In Project ERP 6.0 NW 7.0 [CSO] ERP 6.0 NW 7.0 [CST] ERP 6.0 - Ehp4 NW 7.0 [CSP] Redesign FICO/HCM ERP 6.0 NW 7.0 [CSU] ERP 6.0 NW 7.0 [CSV] and … SRM/EH&S/SIM CRM 7.0 NW 7.0 [CRO] CRM 7.0 NW 7.0 [CRT] CRM 7.0 NW 7.0 [CRP] related: SRM 4.0 WAS 6.40 [SRT] SRM 4.0 WAS 6.40 [SRO] SRM 4.0 WAS 6.40 [SRP] Identity & Access Management BI 7.0 NW 7.0 [BIO] BI 7.0 NW 7.0 [BIT] BI 7.0 NW 7.0 [BIP]  APPLICATION LIFECYCLE MANAGEMENT  Facility Management System PI 7.0 NW 7.0 [XIP] PI 7.0 NW 7.0 [XIO] PI 7.0 NW 7.0 [XIT] Syllabus+ SNP 7.0 NW 7.0 [UPT + BPT] SNP 7.0 NW 7.0 [UPP + BPP] SNP 7.0 NW 7.0 [UPO + BPO] Non SAP SSM 7.0 NW 7.0 [SLP] Transaction system SSM 7.0 NW 7.0 [SLO] NetWeaver Tools October 2009 NWDI .. NW0 [DIP]

  38. Enterprise support: rethinking • Comparison of spiderweb with current SAP-landscape • Think in terms of Total Costs of Operations (TCO) • Existential base for Enterprise Support • Proactive support instead of reactive support • Specially of value when primary process is supported within SAP landscape

  39. Graduate School Master/PhD Bachelor Language courseSpanish Primary process: Student Lifecycle Recruitment Alumni 1 10 De-registration 2 Toelating Application 9 Admission Graduation 2a Inschrijving Registration 8 2b Re-registration 7 Specialization/Modules Advising 3 6 Exams/Results Progress 5 4

  40. Agenda Concept & reasons UM Processmodelling & ApplicationLifecycle Management with SAP Experiences UM

  41. Business Process Management & SAP Automation Analyse & (re) design Business to Model Modelling Implementation Model to Execute SSM Monitoring& control

  42. ECC CRM BW ARIS Which tool where? End user / Viewers Process owners / Projectteam Business Solution Manager IT PI SRM

  43. Application Life Cycle Management Upgrade Management Comprehensive project support for release transitions Maintenance Management Management of corrective software packages Solution Documentation Central documentation of processes, system landscape, custom code Require-ments • Business Process Operations • Ensure business continuity • Provide Business KPIs • Business process benchmarking Template Management Standardize configuration across multiple projects Optimize Design Solution Manager • Technical Operations • Central monitoring & alerting infrastructure • Unique End-User Experience monitoring • Central administration tools Operate Build &Test • Test Management • Change impact analysis • End-to-end test management Deploy • Change Control Management • Integrated quality management • Synchronized transports of various components • Controlled and documented adjustment of business processes incl. approval process • Application Incident Management • Integrated service desk • Involvement of partners in problem resolution • Provide root-cause analysis for complex landscapes with diverse technology stacks

  44. The Solution Manager house BI Reporting Solution Monitoring Service Desk Change Management Implementation/ Upgrade Custom Development Management Cockpit Business Process Monitoring Templates Job Scheduling Management Cutover Customization Synchronization Diagnostics 3rd Party Integration Retrofit Test Management System Monitoring SLA Management CTS+ Integration Solution Central System Administration EWA / SLR Basis Service Desk Change Management Project Standards Functional Base Standards Business Process Mapping Populated Business Processes Solution Directory Technical Base Solution Man. System Landscape System Landscape Directory Connections with Managed Systems Connect to SAP Maintenance Optimizer

  45. Where are the business processes? BI Reporting Solution Monitoring Service Desk Change Management Implementation/ Upgrade Business Process Monitoring Custom Development Management Cockpit Templates Job Scheduling Management Cutover Customization Synchronization Test Management Diagnostics / EEM 3rd Party Integration Retrofit System Monitoring Change Management SLA Management CTS+ Integratie Solution Central System Administration EWA / SLR Basis Service Desk Project Standards Business Process Mapping Populated Business Processes Functional Base Standards Solution Directory Technical Base Solution Man. System Landscape System Landscape Directory Connections with Managed Systems Connect to SAP Maintenance Optimizer

  46. Processes crossing multiple systems CRM SAP ERP WMS Solutions Create Customer Order Create Order Projects Picking Shipment Goods Issue Send Confirmation Create Invoice 11-3-2014 46

  47. How to fill my business process structure? Manual Input Manual Input ARIS SAP Business Process Repository SAP Business Process Repository Aris SoDocA RBE Plus RBE Plus …. ….

  48. Synchronisation ARIS – SSM Use SAP content for ARIS Processmodelling: • SAP Scenarios • SAP Processes • SAP Process Steps SAP Proces Step

  49. Use standard SAP Processes Business Process Repository Both ARIS and SAP Solution Manager Library of business processes…

  50. ECC CRM BW Using the usage: SoDocA

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