Solution Design Document SAP Learning Solution

1. Solution Design DocumentSAP Learning Solution

2. 2 Table of Contents I Executive Summary 3 II Approach 18 III Business Context 24 IV Solution Architecture 29 V Organizational Readiness 31 VI LSO Implementation Phases 67 VII LSO Governance 106 VIII eLearning Content Audit Summary and Recommendations 108

3. I. Executive Summary

4. 4 Background SystemLink Enterprise Solutions and Rohm and Haas worked together to develop the functional, technical and support requirements necessary to design and implement the SAP Learning Solution (LSO). The deliverable from the work is this Solution Design Document which describes the LSO at each phase of the implementation. A phased approach to the LSO implementation is recommended in order to realize the benefits of the investment as soon as possible.

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6. 6 Solution Design Objectives The Solution Design was intended to accomplish the following objectives: Define a shared vision and scope for the implementation of the LSO. Define and prioritize functional requirements for the LSO. Define the LSO overall solution in a phased approach. Define the system roles and responsibilities, support model, education and governance required to support the LSO.

7. 7 Solution Design Key Deliverables Solution Design Overview This presentation provides high-level view of the content detailed in the solution design deliverables. Charter Validation This presentation identifies the purpose, future vision, scope, critical success factors and risks of the learning solution project. Organizational Readiness Assessment Summary (Technical and Business)This presentation and report details the findings of the organizational readiness assessment conducted in this phase. Included in this report are recommendations and activities inputs to the implementation project plan.

8. 8 LSO Overview

9. 9 Technical Architecture

10. 10 Learning Program Future-State Vision: LSO Context

11. 11 LSO Vision

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14. 14 Organizational Readiness Organizational Readiness was assessed in the following 7 dimensions:

15. 15 Organizational Readiness The following chart provides a high-level indication of the �readiness� in each dimension.

16. 16 LSO Critical Success Factors User Experience: The learning portal must be easy to use and intuitive for employees. Portfolio of Content The learning portal must contain a comprehensive portfolio of compelling content that is relevant, desired and engaging. Organizational Support The initial learning portal implementation must focus on the biggest areas of impact, where the employees will benefit the most. Managers must be able to use the information derived from the LSO to support decision-making regarding employee competencies, learning progress, proficiencies, and employee development. First-line leaders must support the implementation. There must be constant support from business management on commitment to the Learning Program. A consistent and well-established hub & spoke needs to be leveraged in order to support the administration and content development efforts in the LSO.

17. 17 LSO Critical Success Factors (continued) Communication The implementation team must develop a process to support continuous user feedback and involvement with respect to design, interface, and content. Benefits Realization Measurable business benefits must be realized within a reasonable timeframe. The implementation must be able to demonstrate and communicate early wins. Maintenance There should only be minimal administrative support required as a result of increased learner self-sufficiency. The vendor (SAP) account relationship management plan must be clearly defined to support product and ramp-up issues.

18. 18 Key Issues Identified Courses and learning materials for ERP End Users, are assigned based on an End-User�s e3 system role. The LSO receives an employee master data feed from GEMS which does not include an ERP End User�s e3 system role. The LSO is intended to be an enterprise-wide, global application, accessed through the employee portal (The Edge). Employees must have employee ids in GEMS to access the employee portal. Outside of NAR Chemicals, access to the employee portal is very limited and focused primarily on Managers. While some of these regions and lines of business are technically ready to access the learning portal, it will be their first exposure to the employee portal. If the LSO is the lead-in functionality to introduce the employee portal concept, there will be additional communication, change management, education and support requirements that will impact the scope of Phase III. Employees also must have sufficient connectivity speed to access learning content through the learning portal. The learning content will reside on the enterprise portal content management server in Philadelphia. Global and remote users may encounter significant latency issues accessing learning content unless wide-area infrastructure support is provided. The LSO does not support NT Authentication, out of the box. If a solution is not developed by Rohm and Haas or SAP, employees will be required to logon to the learning portal once on The Edge.