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Managing F or Chapter Growth

Managing F or Chapter Growth. Bill Morland, West Regional VP, Orange County (CA) Mark Rothenberg, District Director, Rockland County (NY). SCORE’s Mission. SCORE starts and grows successful small businesses across America , one business at a time. Why Do We Do This?.

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Managing F or Chapter Growth

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  1. Managing For Chapter Growth Bill Morland, West Regional VP, Orange County (CA) Mark Rothenberg, District Director, Rockland County (NY)

  2. SCORE’s Mission SCORE starts and grows successful small businesses across America, one business at a time

  3. Why Do We Do This? …Because we want to. If we don’t want to, we won’t

  4. SCORE Chapters • Members are the same • Difference is culture • Client focused • Operationally focused • Everyone is mission driven, but some don’t understand the mission completely

  5. Client Intake Process Awareness Never heard of SCORE I’ve heard of SCORE Shopping I’ll consider SCORE I look for SCORE I went to SCORE Love it Hate it Clients either Neutral Detractors Come back/Refer

  6. Awareness SCORE Chapters have an awareness problem: • “Well kept secret” • “I didn’t know you were there” • “You joined SCORE? What’s that?”

  7. My Chapter Chair… *From the Volunteer Engagement Survey …regularly provides recognition for my accomplishments (72%) …has communicated a plan for executing on SCORE’s vision (81%) …inspires new ideas and better ways of doing things (74%) …clearly communicates his/her expectations of me (71%) …cares about me as an individual (79%)

  8. Engagement Client Engagement Volunteer Engagement

  9. Organizational Engagement • Organize around functions instead of an organizational chart. • Get new members engaged during the provisional period. • Let members tell you what they want to do, and then let them do it. • Articulate your strategy to get member buy-in.

  10. What to Do Communicate Your Objectives Develop Your Team Delegate Partner Utilize Your Resources Monitor Performance Motivate Recognize Achievements Ask

  11. Goals Be Goal Oriented Goals need to be Measurable

  12. Goals Activity Engagement Productivity Quality Recruitment Satisfaction

  13. The #1 Resource SCORE Operating Manual (SOM) Desktop Guide – Online

  14. Resources SCORE ASSOCIATION (SAO) Engage with Herndon. The staff is there to help you and your chapter.

  15. Use your chapter websitewww.chaptername.score.orgChapter InformationMentoringLocal WorkshopsOnline WorkshopsTemplates & ToolsAbout SCORE ChapterVolunteer Resources

  16. Resources VOLUNTEER CENTER In Beta: www.volunteer.score.org Current Version: www.volunteercenter.score.org Information, Forms, Materials and Supplies First place to look for answers and news.

  17. Managing Your Chapter Leadership Team Your Volunteers Listen Ask Question Recognize

  18. Managing Your Chapter District Director Assistant District Directors Other Chapter Chairs Collaboration among chapters and districts is a key factor to chapter success

  19. Managing Your Chapter REMINDER Volunteer Orientation Mentoring Certification New Counselors: Required Existing Counselors: Recommended

  20. Managing Your Chapter REMINDER Code of Ethics and Conduct Affirmed and signed annually

  21. Managing Your Chapter REMINDER FORM3 Due October 19, 2012 Form with reconciled September 30th bank statement sent to DD by due date

  22. Managing Your Chapter Counseling Information Form Form 641 (7/31/2011) Entered into WebIt upon completion of counseling Client -- Parts I & II Volunteer – Part III Record all sessions

  23. Managing Your Chapter REMINDER Management Training Report Form 888 Entered into WebItupon completion of training

  24. Managing Your Chapter REMINDER Non-Counseling Contact Hours Form 5 Entered into Webit by end of month

  25. Managing Your Chapter REMINDER On Site Review Form 16 Completed Bi-Annually July

  26. Chapter Performance LSI Summary Net Promoter Summary (NPS)Volunteer Performance SummaryGoals Managing Your Chapter Chapter Chair Reports

  27. Chapter Administrator Menu Managing Your Chapter Chapter Reports EDMIS Reports Form 888 Management Training Report Form 5 Non Counseling Hours Manage Chapter Volunteers

  28. EDMISChapter Reports Managing Your Chapter LSI Summary Volunteer Performance Net Promoter Summary (NPS) Client Demographic Report Report Volunteer Summary Report Chapter Summary Clients Not Yet Counseled Report Form 5 Chapter Performance Report

  29. Managing Your Chapter YOU CAN DO IT

  30. Managing Your Chapter Questions Comments

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