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LISTENING AND Q UESTIONING

LISTENING AND Q UESTIONING. Developing Team Dialogue. Listening and Questioning in Teams. Creating Dialogue Active Listening 150 vs. 400 wpm Creating Climates Creating Cooperative Analysis Listening Questioning Thinking together. Foundations for Listening and Questioning.

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LISTENING AND Q UESTIONING

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  1. LISTENING AND QUESTIONING Developing Team Dialogue

  2. Listening and Questioning in Teams • Creating Dialogue • Active Listening • 150 vs. 400 wpm • Creating Climates • Creating Cooperative Analysis • Listening • Questioning • Thinking together

  3. Foundations for Listening and Questioning • Building Team Norms • Take turns • Listen openly and supportively • Ask clarifying questions • Use questions supportively

  4. Foundations (cont’d.) • Breaking Barriers • Information overload • Defensive norms • Zeroing in • Stereotyping or labeling • Judging the speaker • Reacting to loaded words • Disinterest in the topic • Distracting others • Assuming interpretations or details • Faking listening

  5. Approaches to Listening and Questioning • Listening orientation focused on: • Speaker • Concern for conciseness or accuracy • Content of the message • Time • Above can happen concurrently

  6. Approaches (cont’d.) • Active Listening • Make a commitment to listen • Be ready physically • Screen out distractions • Focus listening to get main points and concepts • Organize and key information while listening • Analyze the information mentally

  7. Approaches (cont’d.) • Interactive Questioning • Test the reasoning and the evidence • Ask the questions that provide analysis • Probe for further information • Ask questions to help the speaker answer objectively • Listen to others’ questions • Know what you want to ask • Be specific • One question at a time • Seek analysis; don’t attack • Avoid loaded questions

  8. Approaches (cont’d.) • Empathic Listening and Questioning • Dialogic Listening and Questioning • Co-create meaning • Four features of dialogic listening • Deep involvement in the transaction • Dealing with present issues and concerns • “Ours vs. “yours” or “mine” • Open-ended and playful

  9. Approaches (cont’d.) • Conversational tips for sculpting meaning: • “Say more” • Run with the metaphor • Paraphrase plus • Build context

  10. Leadership in Listening and Questioning • Facilitating Listening and Turn-Taking • Strategic interrupting • Managing Distractions • Refocus on content • Time-outs • Describe and discuss the problem • Adaptation to Electronic Meetings

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