Tivoli Integrated Service Management Sweden TUG

1. Tivoli Integrated Service Management Sweden TUG

2. The Big Picture… Smarter Planet & Dynamic Infrastructure In this smarter world, we need our infrastructure to propel us forward, not hold us back Infrastructure that is instrumented, interconnected, and intelligent Infrastructure that brings together business and IT to create new possibilities Mobility Facilities Production Technology Communications + + + + We need a dynamic infrastructure.

3. VISIBILITY CONTROL AUTOMATION INSTRUMENTED INTERCONNECTED INTELLIGENT Integrated Service Management interconnects data centers, design & delivery, and business with a flexible, integrated approach… Enables delivery of innovative new business services across smarter business infrastructures. Improves design and delivery of applications and services across the lifecycle. Ensures service quality and integrity from the next generation of data centers.

4. The Challenge: Increasingly complex IT Infrastructure Management of Business Processes & Applications Deployed services must be mapped onto large numbers of diverse physical and virtual resources Sea of Heterogeneous Servers, Storage, Networks and Their Virtualization Businesses spend a large fraction of their IT budgets on data center resource management rather than on valuable applications and business processes Data center complexity has reached record levels and is continuing to increase thereby limiting IT improvements and benefits

5. What is Cloud Computing? A user experience and a business model • Cloud computing is an emerging style of IT delivery in which applications, data, and IT resources are rapidly provisioned and provided as standardized offerings to users over the web in a flexible pricing model. An infrastructure management and services delivery methodology • Cloud computing is a way of managing large numbers of highly virtualized resources such that, from a management perspective, they resemble a single large resource. This can then be used to deliver services with elastic scaling. Service Consumers DatacenterInfrastructure AccessServices Monitor & ManageServices & Resources IT Cloud Component Vendors/Software Publishers Service Catalog, ComponentLibrary CloudAdministrator Publish & UpdateComponents, Service Templates

6. Cloud Computing to Optimize Resource CostsIBM Experience with a Global Development and Test Cloud In an IBM Dev/Test Cloud in 2009: • 40% CapEx reduction • 15% OpEx reduction • Each VM replacing a physical server saves $2700/server/year • Provision Server in under 20 min(down from >10 Hours) • CPU Util over 40% (up from 7%) Lessons Learned: • Leveraging Cloud requires “Outside-In” perspective • Automation Critical to realizing Savings • Understanding current config critical to Automation

7. Integrated Service Management for Data Center Monitor and Understand User Service Experience Visibility across Applications, Data and Underlying Infrastructure Automate Service Operations Process and Technology Automation across Business Services Security and Compliance Solutions Service Management Control Aligned to Business Priorities Assets and Resources Management Storage and Data Management

8. ITCAM for Transactions

9. Agentless Tracking • The ability to trace transaction flows through network traffic analysis rather than with agents on the production machines. • Not as detailed or as informative, but offers much faster TTV “Transaction tracking without agents” • Using proven WRT technology • Server and component level topologies • Unique IBM functionality: the ability to integrate agentless and agent-based data into a single transaction topology • Gives customers the flexibility to start with Agentless, and seamlessly transition to agent-based as their needs require • Can also use Agentless for most domains, and Agent-based for their problematic or high-risk domains Best of Breed Goal (v7.3.1) – Hardware Appliance • Appliance must be purpose built to compete

10. Business Service Management 10 Chart Scorecard Topology Help? Report Composite Events View Catalog Navigation 3rd Party TWA Heat Map IT Retail Purchasing Finance eCommerce eCom Events eCom TX Perf eCom UX eCom TWA eCom Sys • Drag and Drop dashboard creation with Free Form Page Layout • Customization of look and feel - logos, titles, colours • Catalogues of workspaces, metrics, widgets, and content to use • Simple assembly, publishing, and sharing of dashboards • Significant TBSM admin. cost savings – 4 PM per year Click Click Grab Tivoli BSM with Web 2.0 enabled TIP Drag & Drop 10 John S.

11. Using Business Service Focus to Manage Cloud • Visualize all Cloud-based services in a single dashboard • Gain Outside-In Service Perspective to enable End User driven decisions • Leverage OMNIbus, • Tivoli Monitoring, • Tivoli Storage Manager • Full visibility into cloud to optimize for power, performance, cooling and storage Tivoli Service Automation Manager : • Deliver Automated Image and Service Management for Cloud • Federated image library • Automated Provisioning new VM takes 5% as long as provisioning manualy • Increased (and simple) sharing between Development and Test for faster rev

12. Integrated Service Management for Data Center Monitor and Understand User Service Experience Visibility across Applications, Data and Underlying Infrastructure Automate Service Operations Process and Technology Automation across Business Services Security and Compliance Solutions Service Management Control Aligned to Business Priorities Assets and Resources Management Storage and Data Management

13. Integrated Service Management & Storage Software • Enabling visibility into storage environment • Optimizes storage performance and capacity utilization • Virtualizing storage for ease of administration, capacity utilization and transparent data migration VisibilityCreate complete transparency across the complete information lifecycle for all business data and records. Storage Resource & Infrastructure Management ControlPolicy-based management of information access, retention, archiving and disposal of data aligned to business controls. • Protecting business critical application data • Ensuring rapid recovery, data reliability and integrity • Reducing legal exposure through data encryption and key management Data Protection AutomationIncrease productivity of storage and security personnel though integrated tooling and policy-based workflows. Information Retention & Lifecycle Management • Retaining information at the most cost-efficient tier • Keeping copies to help with regulatory/bookeeping requirements

14. Storage Management Techniques that help

15. Example #1: Optimizing Storage Performance • Collect actual configuration information • Apply workloads to storage volumes • Observe hot spots in storage network • Actual pool utilizations in a heat map • Distributions of pool utilizations in a bar graph • Use migration to mitigate hotspots

16. VirtualDisks SAN SANVolume Controller Example #2: Virtualizing Storage for efficiencies • Reduce cost of storage administration • Improve application availability • Network replication across all managed multi-vendor storage systems • Single point-of-control and device driver (free) for heterogeneous disk storage arrays • Provision storage dynamically – from hours/days to minutes • Optimize storage utilization • Ease deployment of tiered storage and improve storage performance

17. Integrated Service Management for Data Center Monitor and Understand User Service Experience Visibility across Applications, Data and Underlying Infrastructure Automate Service Operations Process and Technology Automation across Business Services Security and Compliance Solutions Service Management Control Aligned to Business Priorities Assets and Resources Management Storage and Data Management

18. Service Automation Offering Structure

19. What does BigFix do? • Gives IT the visibility, speed, adaptability, control, and precision to do more with less • Specific Solution Areas: • Systems Lifecycle Management • Endpoint Protection • Security Configuration and Vulnerability Management • As well as solving unforeseen problems like the ones in the box… DISCOVER IN MINUTES: • How many machines are hardware-compatible with Win7? • Which laptops are affected by a manufacturer’s battery recall? • What software are we paying for vs. what we’re using? RESULTS IN MINUTES: • Automatically target machines for migration that are hardware-ready • Precisely manage battery/hw replacements • Reduce software spend based on accurate usage patterns

20. ISM for Data Center - Bringing it all Together… User Interfaces Monitor and Understand User Service Experience Web 2.0 Mashups Tivoli Integrated Portal iWidgets Reporting Automate Service Operations Security and Compliance Solutions Assets and Resources Management Storage and Data Management

21. Virtualization Dashboard – integrated view of Server, Network, and Storage