Towards a knowledge builders’ competence SILVIO STOPPOLONI WITH ANTONIO OTTAIANO

1. SDR Towards a knowledge builders’ competence SILVIOSTOPPOLONI WITH ANTONIOOTTAIANO

2. If we are on the road to transform statistics in a symphony (from information to knowledge)and to allow users not only to understand figures and to be confident with numeracy but also to be able to understand “where we are”…

3. Beyond the challenge for statisticians… …there are challenges for organizations keen on putting knowledge at the center of their development… …namely…

4. …informal learning… 20% networks / community of practice Training unstructured mentoring web. web 2.0 80% unconferences storytelling knowledge management blogging cooperative work wizard / videostreaming

5. …Reflexivity… Because… 1. Uncertainty requires to be more knowledge building than content reproducing 2. Critical learning often comes from adjusting to unforeseen circumstances that no planning could presuppose

6. …shortage of resources, which hit first training, learning and research…

7. IF THERE IS SHORTAGE OF RESOURCES, HOW TO CAPTURE AND NOT TO WASTE THE MOST IMPORTANT RESOURCE, NAMELY KNOWLEDGE, IN THE ORGANIZATIONS?

8. Two keywords to give an answer • FUSION • CONNECTIONS

9. Why ‘fusion’? …“training is more and more becomingjust one pieceof amore complex projectthat also include information, collaboration, and support components” [Rosenberg, M.J., 2006]

10. Learning stream for a successful change To sustain the change overcoming obstacles Approch to the users – motivation – Internal and organizational communication To inform To assign role To sustain the lessons learned To remind Give positive feedback To share the goals’ Knowledge sharing To train To sustain the impact and the application Organizational communication Informal learning Budgeted training

11. work learning workflowLEARNING

12. CONNECTIONS INFORMATION INTELLIGENCE PEOPLE KNOWLEDGE

13. WHICH CONNECTIONS?… CROSS TRAINING COMMUNITY OF PRACTICE COMING SOON EVENTS INFORMATION WIKI- READING INTELLIGENCE PEOPLE COLLEAGUES GONE ‘OUTSIDE’ WIKI-WRITING KNOWLEDGE TEACHERS IN THE CLASSROOM GOOD PRACTICES THROUGHBENCHLEARNING

14. We need enviroments where to engineer fusion and connections… …cutting across structured training and informal learning • Physically (transform the workplace in a learning lab) • Organizationally and methodologically (transform the productive cycle in a learning environment) (design learning paths through connections – beyond classroom and beyond e-learning: TEL / mash up…)

15. exit 9 10 1 Office Devices Head 2 11 3 12 4 5 13 6 Unit’s Library Ladies Gents 7 exit 8 Coffe & water Meeting table blackboard

16. A PROPOSAL OF A LEARNSCAPE • 1 approach (the voyage) • 9 metaphors

18. Learning by orienteering • (Maps&Guides) • 2. Learning by the classroom • (Greyhound) • 3. Learning by the context • (Hamma’m) • 4. Learning catching the occasion • (Last minute) • 5. Learning through new offers • (Travel Agency) • 6. Learning by websurfing • (Lonely navigator) • 7. Learning ‘through’ • (Adventure) • 8. Learning step by step • (Refuges) • 9. Learning by comparing&adapting • (Logbook)

19. Example 14steps4roles to let a newcomer enter a NSI • Reading as students • Official documents • Descripted processes • Interviewing mentors (as journalists) for • More-in-depth info • Capture of clues to understand the organizational culture • Wiki-Writing (as editorial staff) • to organize the captured info • to practice a cooperative work • to make a fine tuning of the report • Telling (as speakers) • to present the report with the results of the learning path • to share the captured info and knowledge • to give clues for an emergent knowledge

20. Example 2: Knowledge sharingA little capture device…

21. Example 3 Good practices through Benchlearning

22.  From bricklayers to learnscape architects