NICR & CSENet Tools for Working Interstate Cases

2. Child Support Directors Association of California in partnership with California Department of Child Support Services NICR & CSENet Tools for Working Interstate Cases This workshop will answer how these nationwide services are connected to working interstate cases.

3. NICR & CSENet – Tools for Working Interstate Cases National Interstate Case Reconciliation NICR Project

4. What Is It? • The federal Office of Child Support Enforcement (OCSE) developed the project in 2003 • Not a federal communication system, but a project to help States reconcile interstate cases • Voluntary - All 54 States and Territories participate • Exchange & match process of interstate case data • Seven nationwide exchanges since 2004 • Current data file is NICR-10, loaded July 2010

5. What Is The Purpose? • Improve services to those families with interstate cases • Establish clear accountability for interstate case processing • Establish baselines of interstate cases • Improve electronic communication among states (i.e. Electronic Funds Transfer EFT, Child Support Enforcement Network CSENet) • Position states to achieve success when implementing QUICK

6. Reason (Error) Codes • 00 – Exact match • 01 – No matching case in other state • 02 – Case ID mismatch • 03 – FIPS code mismatch • 04 – Active/open case but inactive/close in other state • 05 – Inactive/close case but active/open in other state • 06 – Participant name not found in other state case • 07 – SSN provided by other state • 08 – Different SSN provided by other state • 09 – Partial match found in CA federal case registry (FCR) • 10 – Other state’s case is Non IV-D

7. Supplemental Match • Began this year with NICR-10 • Assist states to resolve and reduce volume of ‘no match’ cases • First, OCSE identifies (CA) interstate cases that did not find a match in other state’s NICR file • Then, OCSE runs a supplemental search match in other state’s federal case registry (FCR)

8. Why Is Participation Important? • Interstate cases are hardest to work • Interstate cases are not always synchronized • State-by-state reconciliation is time-consuming • OCSE matches all interstate cases at same time • Effective communication with other states via EFT and CSENet require ongoing case reconciliations • Provides continuous improvement of data integrity

9. What Are Benefits Of The Effort? • Provide potential increase in collections by facilitating enforcement efforts • Reduce the need for manual intervention & follow-up • Resolve cases with open/close discrepancies • Identify unknown interstate cases • Permit case participant to be registered on FCR • Receive wage and employer information

10. What Is The CA DCSS State Level Role? Technical Services • Extract data from CSE and exchange with OCSE • Load new data to LCSA NICR secure website Operations • Participate in monthly federal OCSE meetings • Monitor NICR Help Desk nicr@dcss.ca.gov • Liaison for LCSAs and the OCSE team • Conduct monthly CA NICR meetings with LCSAs • Provide training to LCSAs on NICR site and its use

11. What Is The LCSA Level Role? • Each LCSA has a designated NICR Coordinator and possible additional staff • Utilize CA NICR website as a tracking and reporting tool to reconcile cases in CSE and/or with other jurisdictions • Participate in statewide NICR monthly meetings • Participate in NICR website training as needed

12. What Are The Nationwide Results So Far? 2004 NICR-1 2010 NICR-10 Cases Processed = 2,012,888 Cases Processed = 2,064,455 30.3% 32.5% 8.8% 84.6% 6.6% 37.2% OJ Case ID Matched Corrected Case ID No Match Found The Other State Case ID submitted was The Other State Case ID submitted was incorrect; No matching case could be found in other state used successfully to find a matching case but, a matching case was found through a child- either by the Other State Case ID submitted or in the other state’s NICR extract file. (case in-common’s SSN. The NICR provided a corrected by a child’s SSN. (reason code 01) may have other reason codes) case ID for the other state. (reason code 02)

13. What Are The California Results So Far? 2004 NICR-1 2010 NICR-10 Cases Processed = 128,915 Cases Processed = 114,236 25.3% 29.8% 4.5% 91.6% 3.9% 44.9% OJ Case ID Matched Corrected Case ID No Match Found The Other State Case ID submitted was The Other State Case ID submitted was incorrect; No matching case could be found in other state used successfully to find a matching case but, a matching case was found through a child- either by the Other State Case ID submitted or in the other state’s NICR extract file. (case in-common’s SSN. The NICR provided a corrected by a child’s SSN. (reason code 01) may have other reason codes) case ID for the other state. (reason code 02)

14. Where Are The CA Cases To Reconcile Located? CA NICR Software Program • Link within the LCSA secure website • Contains case specific data from other states along with applicable reason (error) codes • Accessed and utilized by LCSAs to then perform case reconciliations in CSE and/or with other jurisdictions • Allows to track and monitor activity and results

15. CA NICR Software Program

16. CA NICR Software Program

17. CA NICR Software Program

18. How is CA Doing So Far This Year? 2010 NICR-10 Data Summary as of 8/25/10 • 44,352 total cases to reconcile • 4,028 (9%) reconciled • 1 LCSA already completed 100% 2009 NICR-6 Data Summary Final • 55,316 total cases to reconcile • 62% reconciled • 32 LCSAs completed 100% • 7 LCSAs 0%

19. What Are The Priority Cases To Work? Reason (Error) Codes • 02, 01, 07, 08, etc. Other States • Oregon, Nevada, Florida, Illinois, etc.

20. What Helpful Info Is Provided? • OCSE Cheat Sheets • OCSE Tip Sheets • OCSE Desk Aid • Case ID Format Matrix • Other States Contact Listing • CA LCSAs Contact Listing • Top Ten Volume Partners Listing

21. Who To Contact For Assistance? • NICR Coordinator: Rick Barto (916) 576-8862 NICR@dcss.ca.gov • CSENet Coordinator: Diane Van Vliet (916) 464-3267 Diane.VanVliet@dcss.ca.gov • DCSS Interstate Policy: InterstatePolicy@dcss.ca.gov • California Interstate Central Registry (CICR): (888) 851-6314 • Interstate EFT Coordinator: Rick Barto (916) 576-8862 Rick.Barto@dcss.ca.gov • California Child Support Central Website: https://central.dcss.ca.gov