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A behind-the-scenes look at the suggestions enhancement process at Indiana University

A behind-the-scenes look at the suggestions enhancement process at Indiana University. About the presenters…

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A behind-the-scenes look at the suggestions enhancement process at Indiana University

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  1. A behind-the-scenes look at the suggestions enhancement process at Indiana University

  2. About the presenters… Anastasia S. Morrone, Associate Dean, Teaching and Learning IT, Office of the Vice President for IT and CIO, Indiana University and Associate Professor, School of Education, Indiana University Indianapolis David A. Goodrum, Director, Teaching and Learning Technologies Centers (TLTC), Indiana University Bloomington

  3. About the session … In this session, we will share lessons learned as we refined the suggestions enhancements process at Indiana University. We will provide an overview of the new process with an emphasis on how the functional requirements committee and the faculty priorities committee work closely together to set development priorities.

  4. How about your organization … How does your institution handle user suggestions? Any volunteers…

  5. What is the suggestions enhancement process at IU? https://oncourse.iu.edu/access/content/user/ocadmin/developmentcl.htm

  6. Oncourse Priorities Committee The Oncourse Priorities Committee (OPC) is primarily comprised of faculty members who are actively engaged in teaching with Oncourse. The committee considers proposals for improvements, new features and tools. These proposals are further defined in collaboration with the Functional Requirements Committee. The OPC determines the priorities for Oncourse development. https://oncourse.iu.edu/access/content/user/ocadmin/developmentcl.htm

  7. Functional Requirements Committee The Functional Requirements Committee (FRC) is comprised of academic, library and technology service providers as well as members of the development team who categorize and review suggestions. This committee initiates an iterative process with users, the Oncourse development team and the OPC to establish specific functional requirements for proposed improvements, new features and tools. At the conclusion of the committee's process, a report including development information and functional requirements is prepared for the OPC. https://oncourse.iu.edu/access/content/user/ocadmin/developmentcl.htm#Pcomm

  8. Suggestions analysis process at IU START: Suggestions, questions and comments entered by users Support team responds immediately to support issues and bug reports Faculty Priorities Committee rank orders priorities for upcoming development FRC combines suggestions data, opt-out rationales, and other sources into a proposal to the Priorities Committee Remaining entries compiled monthly, forwarded to Functional Requirements Committee (FRC) FRC members analyze suggestions for trends & update summary reports

  9. Excerpts from the FRC report

  10. FRC Recommendations (Message Center Example)

  11. Refining our process The FRC sends their report to the OPC one week prior to the retreat. The retreat is an all day face-to-face meeting that takes place at the beginning of the fall and spring semesters. At the retreat, the OPC discusses the FRC’s recommendations and votes on the development priorities for the December and May releases of Oncourse.

  12. Examples of tool development process • Creating a new tool • Refining an existing tool • Collaborating with another institution on tool development

  13. Today’s Announcement @ IU Spring 2007 Oncourse CL enhancements • Starting January 1, significant enhancements in Oncourse CL: • Gradebook: commenting on grades. • Message Center: importing forums and topics; organizing forums; & group awareness • Roster: Students allowing themselves to be viewable, per site, to other students. • Sectioning: combining course sections into one site (i.e., create a combined roster). • Library Resources: now a default tool for course sites

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