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CSU Board of Trustees Streaming Media – Success!

CSU Board of Trustees Streaming Media – Success!.

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CSU Board of Trustees Streaming Media – Success!

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  1. CSU Board of Trustees Streaming Media – Success! Sterling Wong – Director of ITSupport Center Services (CSU Chancellors Office) Gerard Greenidge (Other - CSU Chancellors Office) Imran Hamid – Streaming Video and Systems Engineer (CSU Pomona)Trevor Henderson – Streaming Video Engineer (CSU Pomona) BONUS! Co-presentation PanelCATS 2013 - CSU Long Beach April 5th, 2013

  2. Introductions The TEAMS: • ITSupport Center (CO Multimedia and Management) • MediaVision (Streaming - CSU Pomona ) • Web Services Team (CSU Website) • Infrastructure Services (CO Network/Server) • Project Management Group (Project Management) April 2013 Board of Trustees Meeting Streaming Success!

  3. Introductions The Individuals: • Karen Brzoska– Director of MediaVision (CSU Pomona) • Imran Hamid – Streaming Video and Systems Engineer (CSU Pomona) • Trevor Henderson – Streaming Video Engineer (CSU Pomona) • Gerard Greenidge (Other - CSU Chancellors Office) • Sterling Wong – Director of IT Support Center Services (CSU Chancellors Office) • Justin Curtin - Multimedia Specialist (CSU Chancellors Office) • Jason Solis - Director of Infrastructure Services (CSU Chancellors Office) • Lisa Moske – Project Management (CSU Chancellors Office) April 2013 Board of Trustees Meeting Streaming Success!

  4. CSU BOT Streaming Media Project Objectives and Requirements • Provide a public video and audio broadcast solution to the Board of Trustees at the Dumke Auditorium through streaming media. • Requirements: • AB1723: Legislation requiring streaming and on-demand storage will become effective 2013/01/01. • 12 months on-demand storage and playback. • 500-1000 concurrent users. • ADA compliance with captioning. • Streaming could be used for other events. • High quality video and audio.

  5. Situation Existing Issues and Fact Finding • CSU CO streaming systems were obsolete • Dumke Auditorium AV system and cameras were malfunctional • Need to find CSUs partners or vendors • Northern and Southern California campuses • CATS / DAT groups • Internet • Need projected connections and viewers April 2013 Board of Trustees Meeting Streaming Success!

  6. User Connections and Conversion Rate User Connections and Conversion Rate • Connections November BOT 9/18- 9/19: • CSU CO Main web site: ~5000 hits • Board of Trustee’s web site: ~2000 hits • Board of trustee’s stream page: ~200 hits • Board of trustees streams: • ~180 (peak) • ~40 (constant) • Conversion Rate from site visits to stream: • 3% from CSU main website • 9% from BOT website

  7. Recommendation • The recommended solution is a hybrid with CSU Pomona providing the primary method of streaming (live video, audio, and captioning) and CSU using a vendor (LiveStream) for backup service. • Purchase equipment : • Fixed costs include a redundancy for failover equipment • Equipment can be used for CSU or vendor solutions • Host with CSU Pomona as a pilot Expectations: • Maximum limit on video stream to 1,900 connections • Vendor Failsafe: • Ready at warm state for provide overflow for over 1900 video connections or failover.

  8. Streaming Diagram

  9. Streaming: Advantages • CSU Pomona + Vendor Advantages: • CSU Pomona (Primary) • ADA compliant solution • Highly technical staff and support • Robust backend equipment to support 2,000+ user connections • CSU collaboration • Affordable • Livestream / Ustream(Secondary) • Multi Platform audience • iOS (Apple, iPAD, iPhone, iPod) • Android • Windows PC • Custom web page or embedded video • Social media embedding • Robust backend infrastructure to support 10,000 + user connections.

  10. Streaming Solutions: Risks • CSU Hybrid (CSU Pomona w/ vendor failsafe) : • Uses CSU-Hosted solution as primary and uses Vendor hosted as backup (or overflow) solution, risk of scheduling conflict with campus events. • Time to transition to vendor-sourced stream will take coordination with vendor, BOT web and media teams. • CSU Hosted (Pomona): • Scheduling conflicts with live streaming and caption encoders. • Windows Media Silver light client may need a PC / MAC for play back. • Delay time of about 30-40 seconds from live broadcast. • CLA building retrofit / DataCenter closure in future 3+ years – no current impact

  11. Streaming Solutions: Risks(continued) • Vendor Hosted (SAAS - Livestream): • Vendor is located in New York with telephone and email support only during East coast office hours. • Event coverage requires an extra cost. • Integrated captioning and on-demand syncing is a separate cost. • Costs include hosting of on-demand content and captioning. • Vendor Hosted (SAAS – 100,000 view hours):In addition to notes above: • Estimated support of 10,000-20,000+ users. • No Unlimited Usage plans. • Overages will be charged by additional viewer hours.

  12. Streaming Solutions: Risks (continued) • Cloud Hosted (IAAS – AT&T): • High cost and funding • Captioning not integrated • On-demand captioning - external 2 day turn around with extra cost • Cost  increase on burst traffic or additional CPU requirements • Authentication integration • New operating process to configure infrastructure

  13. Review of the Solutions • Features and Benefits

  14. Technical Technical Aspects • CSU Pomona MediaVision team expertise • New Dumke Auditorium AV system with new cameras and controls. • Hi Definition MPEG2 transport and to Windows Media • Backup LiveStream.com for unlimited overflow • Captioning webpage and on video stream syncing. • Archiving locally and remotely April 2013 Board of Trustees Meeting Streaming Success!

  15. Other Aspects: • Memorandum of understanding (MOU) with other CSUs • Upper management support and approvals • Time and scheduling • Captioning coordination with outside vendors

  16. Technical ADA Solutions • Website Live captioning • Text cast box • Embedded into the video stream • Archive Caption syncing • Timing and corrections • In-Room Audience: • Assistive Listening Devices

  17. Technical Production • Training on a new AV system • Production switching 4 cameras • Media Transmission • Live streaming • Captioning • Archiving April 2013 Board of Trustees Meeting Streaming Success!

  18. Streaming Diagram April 2013 Board of Trustees Meeting Streaming Success!

  19. Overall Success! • Great elements of collaboration between teams ! • Cost savings ! • Utilizing AMAZING CSU staff talent ! • Skill and knowledge exchange! • Special thanks to CSU Pomona MediaVision and Chancellor’s Office staff! • Questions / comments? April 2013 Board of Trustees Meeting Streaming Success!

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