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Relay Communication Assistants and Video Interpreters: Role, Ethics and Confidentiality

ITU-T Workshop "The Impact of the United Nations Convention on the Rights of Persons with Disabilities on the work of the ITU-T" Geneva, 2 November 2009. Relay Communication Assistants and Video Interpreters: Role, Ethics and Confidentiality. Judith Viera, Telecommunications for the Deaf, Inc.

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Relay Communication Assistants and Video Interpreters: Role, Ethics and Confidentiality

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  1. ITU-T Workshop"The Impact of the United Nations Convention on the Rights of Persons with Disabilities on the work of the ITU-T"Geneva, 2 November 2009 Relay Communication Assistantsand Video Interpreters: Role, Ethicsand Confidentiality Judith Viera, Telecommunications for the Deaf, Inc. Maya de Wit, European Forum of Sign Language Interpreters

  2. Types of Relay Services Text telephone VCO HCO Captioned telephone Internet text Internet Video Wireless: Text, Video, SMS Total Conversation Speech-to-Speech: Telephone, Video Deaf Blind Relay

  3. Relay User Groups Deaf who sign and speak Deaf who sign and do not speak Deaf who speech read and speak Deaf who speech read and do not speak Late-deafened who sign and speak Late-deafened who do not sign, do speak Late-deafened who do not sign, do not speech read but do speak Hard of hearing who use amplification Deaf-blind who use telebraille, large print Speech disabled with normal hearing

  4. LARGEST RELAY USER GROUP: PEOPLE WHO CAN HEAR AND SPEAK RELAY IS FOR ALL!

  5. Important:A consumer’s needs can change over time requiring a change in the preferred technology and/or service. For example: Hearing loss may be progressive and reach the point where amplification is no longer enough.

  6. Europe Preliminary results efsli survey: • Remote interpreting established in: UK, Germany, Sweden, Denmark, Finland (Jan. ’10), France, Czech Republic, and Spain • Ad hoc remote interpreting, for example the Netherlands and Ireland.

  7. Europe - experience • Remote interpreting in Europe: little to no experience • Some special training • No special professional code of conduct for remote interpreters • Respondents survey: No different ethical dilemma’s expected with remote interpreting

  8. RID Code of Professional Conduct 1. Adhere to standards of confidential communication. 2. Possess skills and knowledge required for specific interpreting situation. 3. Conduct themselves in a manner appropriate for specific situation. 4. Demonstrate respect for consumers. 5. Demonstrate respect for colleagues. 6. Maintain ethical business practices.

  9. Contact • Judith Viera, TDI: judith.viera@comcast.net • Maya de Wit, efsli: www.efsli.org - president@efsli.org

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