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General Bank Management- HRM Module B

Explore key areas of HR management in banking including HR objectives, human development, motivation, performance appraisal, and the role of IT. Learn about training, attitude development, emotional intelligence, personality types, and motivational theories relevant to the banking sector. Gain insights into employee feedback, role clarity, and the importance of knowledge workers in achieving corporate success. Prepare with tips and resources for success in HRM within the banking industry.

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General Bank Management- HRM Module B

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  1. General Bank Management- HRM Module B Presentation by Dr. P Balachandran dran@ vsnl. net 28.4.2008

  2. IMPORTANT AREAS • HRM OBJECTIVES • ASPECTS OF HUMAN DEVELOPMENT • HUMAN BEHAVIOUR AT WORK • MOTIVATION • ROLE CLARITY • EMPLOYEE FEEDBACK • PERFORMANCE APPRAISAL • ROLE OF I.T. IN HRM

  3. HRM OBJECTIVES- • ROLE • CORPORATE STRATEGIES “ORGANISATIONS THAT HAVE WORLD CLASS AMBITIONS WILL NEED TO NURTURE KNOWLEDGE WORKERS” MD, GLAXO “ALL CORPORATE STRENGTHS ARE DEPENDENT ON AND CENTRED AROUND –HUMAN RESOURCES” CEO, GODREJ SOAPS

  4. HUMAN DEVELOPMENT • TRAINING NEED ANALYSIS • ROLE ANALYSIS • ATTITUDINAL DEVELOPMENT • CAREER PATH • SELF DEVELOPMENT

  5. SELF DEVELOPMENT • LOCUS OF CONTROL • TRANSACTIONAL ANALYSIS • JOHARI WINDOW • EMOTIONAL INTELLIGENCE

  6. LOCUS OF CONTROL • MEANING • EXTERNAL • INTERNAL • RELEVANCE IN HRD

  7. T A • PIONEER IS ERIC BERNE • FAMOUS WORDS – I AM OK YOU ARE OK • TRANSACTIONAL ANALYSIS DIMENSIONS RELEVANCE/ USAGE IN BANKS

  8. JOHARI WINDOW

  9. EMOTIONAL INTELLIENGE • SELF AWARENESS • SELF REGULATION • MOTIVATION • EMPATHY • SOCIAL SKILLS • ALL NECESSARY FOR SUCCESS IN THE WORK AREA. • MUCH MORE IMPORTANT THAN IQ- IS ONE VIEW

  10. HUMAN BEHAVIOUR AT WORK • INDIVIDUAL DIFFERENCES • TRAIT THEORY • BRAIN USAGE • GENDER BIAS

  11. BEHAVIOUR IS INFLUENCES BY • ENVIRONMENTAL FACTOR ECONOMIC, SOCIAL, POLITICAL • PERSONAL FACTORS AGE, SEX, EDUCATION, ABILITIES , MARITAL STATUS, NO. OF DEPENDENTS • ORGANISATIONAL FACTORS PHYSICAL FACILITIES, ORGNL. STRUCTURE, LEADERSHIP, COMPENSATION, REWARDS …….NEXT SLIDE-CONTD.

  12. BEHAVIOUR IS INFLUENCES BY(CONTINUED) • PSYCHOLOGICAL FACTORS- PERSONALITY, PERCEPTION, ATTITUTDES, VALUES , LEARNING ETC.

  13. TYPES OF PERSONALITY TYPE A • WORKAHOLIC • TIME URGENCY • GO GETTER,INSENSITIVE TYPE B • PLACID, • HUMANE • LONG TERM SUCCESS

  14. BRAIN USAGE LEFT HEMISPHERE • LOGICAL • THINKING • WORKING RIGHT HEMISPHERE • EMOTION • ART • MUSIC • RELAXAION. • STRESS CONTROL

  15. MOTIVATIONAL THEORIES • ABRAHAM MASLOW –HUMAN NEEDS • PHYSIOLOGICAL • SAFETY • SOCIAL • SELF ESTEEM • SELF ACTUALISATION

  16. MOTIVATIONAL FACTORSHERZBERG • MOTIVATIONAL FACTORS- FACTORS CREATES HIGHLY MOTIVATING SITUATION, ABSENCE DOESNOT CAUSE DISSATISFACTION. • HYGEINE/MAINTENANCE-FACTORS THAT DO NOT LEAD TO MOTIVATION, BUT ABSENCE CAUSE SERIOUS DISSATISFACTION. LEADING TO LOWER PRODUCTIVITY

  17. MOTIVATIONAL FACTORS • RECOGNITION • ADVANCEMENT • RESPONSIBILITY • ACHIEVEMENT • POSSIBLE GROWTH • WORK ITSELF

  18. MAINTENANCE/HYGIENE FACTORS • COMPAY POLICY AND ADMN. • TECHNICAL SUPERVISION • INTERPERSONAL RELATIONS WITH SUBORDINATES/SUPERIORS/PEERS • SALARY/JOB SECURITY/STATUS • PERSONAL LIFE/WORKING CONDITIONS

  19. ROLE AND POSITION • ROLE • STAGNATION • AMBIGUITY • EROSION • OVERLOAD • INADEQUACY • CONFLICT • ISOLATION

  20. EMPLOYEE FEEDBACK • CLIMATE SURVEY • COMPENSATION • 360 DEGREE FEEDBACK- NEW METHOD IN THE INDUSTRY

  21. PERFORMACE APPRAISAL • CONFIDENTIAL VS. OPEN REPORTS • GIVING OF FEED BACK –NEED AND WAYS • MBO-MANAGEMENT BY OBJECTIVE • COUNSELLING • ASSESSMENT CENTRES

  22. KNOWLEDGE MANAGEMENT IMPORTANCE OF TECHNOLOGY TO ASSESS TRAINING NEEDS DATA BASE RESEARCH E LEARNING

  23. SOME TIPS FOR PREPARATION • READ THE MODULES WELL • DO THE CHECK YOUR PROGRESS • REFER TO THE GLOSSARY-KEY WORDS OF TERMS AT THE END OF CHAPTER • READ SUMMARY-LET US SUM UP REPEATEDLY. • REFER TO THE VIRTUAL CL. PPTS./MCQS UNDER PRODUCTS AND SERVICES ON OUR WEBSITE.

  24. ALL THE BEST FOR SUCCESS • – • SEE THE CASE LET AND MCQs GIVEN , WHICH WILL BE PUT ON OUR PORTAL • THANKS FOR THE ATTENTION

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