Thames Valley Police & Crime Commissioner

1. Thames Valley Police & Crime Commissioner Draft service specifications: workshops February 2015

2. Introduction • Local commissioning intentions • Needs-led funding, priority themes • Hate Crime specification • Domestic Violence specification • Procurement and next steps

3. LOCAL Commissioning intentions

4. Commissioning Landscape • To 31st Mar 2015, MoJ grant fund victim’s services, including service provided by Victim Support • From Apr 2015, MoJ will continue to commission some national services (Homicide Service, Witness Service, Trafficking Service, Rape Support) • From October 2014, PCCs became responsible for commissioning local ‘specialist’ victims services • From April 2015, PCCs are also responsible for replacing the National Victim Support Service with a local ‘non-specialist’ victim service

5. Local services • Non-specialist service– from 1st April 2015 • Thames Valley, Surrey and Sussex joint commission: Victim Support - An assessment and referral mechanism (EU Directive on Victims) - Local non-specialist support for victims • Specialist services • Priority areas identified via needs assessment • Transitional grant funding 2014/15 (one-off grants; no repeat funding) • Local commissioning 2015/16 - Tenders: Victim-initiated RJ service (closed); ISVA service (closes 06/02) - Soon to tender: 3rd party reporting Hate Crime (early Feb); Young Victims (mid-Feb); Domestic Violence (mid/late-Feb) - Other: counselling (awaiting outcome of further research) Background and updates: http://www.thamesvalley-pcc.gov.uk/Victims/Victims-Services

6. Total funding available • First Phase Victims & RJ Grants (May 2014) • Approx. £600,000 grants awarded – capacity and capability funding. • Second Phase Victims and RJ Grants (Sept 2014) • Approx. £1.2M grants awarded – service delivery • Third Phase Commissioning (Oct-March for 2015/16) • Approx. £2,467,000 per annum (to cover full costs of the non specialist referral services, RJ and local specialist services

7. NEEDS-LED FUNDING

8. Reporting & Referral Cope Recover * Excl. young victims specialist support **Incl.. sexual violence, 8-15yrs; *** May include young victims not supported via YOTs

9. *Indirect support given via support to parents or guardian + Optional but referral to specialist service must be considered Thames Valley PCC funded from 2015-16

10. Funding 2015/16 Victims Grant - £2,467,000 to cover: • PCC’s commissioning costs, contingency funds, full costs of the regional ‘referral mechanism’ and local ‘non-specialist’ support (£1M per year) • Victim-centred/pre-sentence RJ services (£250-350K) • Young Persons Service (£250-350K) • ISVA service (£250-350K) • DV Service (£250-350K) • Counselling (250-350K) • Hate Crime (£50-£100K)

11. Collaboration and Commissioning • Any qualified provider • Private, public and voluntary sector • Small, medium and large • Specialist and generalists • Local regional and national organisations • Solo, partnerships, consortia

12. Open market Commissioners

13. Prime and sub contractors Prime Commissioners

14. Loose partnership Commissioners

15. Lead agency consortium Commissioners Lead agency Consortium or partnership agreement

16. Collaboration Principles • Understanding and connecting to a wider network of providers and community organisations, for pathways and needs-led support (‘egg white’) • Social Value: • Demonstrate knowledge and understanding for needs-led local support • Develop and empower local people &community organisations, building trust and longer term support in local communities • Increase levels of efficiency and effectiveness, connected • to local organisations and agencies  • Ensure accountability to and the involvement of local • communities, volunteers and victims' as service user

17. Specification – Hate Crime3rd party reporting

18. Why is this service being commissioned? • The Government’s Plan includes a commitment to improving the reporting and recording of hate crimes across all five strands (disability, gender-identity, race, religion/faith and sexual orientation), and to improve victim’s access to subsequent support. • In 2012/13, there were 1,355 offences recorded as Hate Crime by Thames Valley Police (0.1% of total recorded crime), 81% of these were perceived to be motivated by ethnicity. • All the available research suggests that hate crime is hugely under-reported....

19. Scope of the Contract • 3rd Party Hate Crime Reporting Service shall be free to service users who have been victims of any form of hate crime. Service users shall be resident within the contract area (Thames Valley), including temporary residents (e.g. students), regardless of • Age, gender, culture, religion, ethnicity or sexuality • Where or when the offence took place • Whether the crime was reported to the police or not • The Service shall proactively seek to increase the rate of reporting of Hate Crime and Incidents • The Service shall link with, and support access into, other support services, provided via both statutory and voluntary organisations in the wider community

20. Essential Requirements • Provide a service which potential clients can find and access with ease at any time following the crime, which is free, confidential and non-discriminatory • Improve awareness of how to identify Hate Crime among the statutory, voluntary and community sector and what to do if they do identify it • In partnership with other agencies, identify suitable referral pathways for individuals requiring onward emotional and practical support

21. Essential Requirements • Develop and implement a strategy to identify and remove barriers to reporting Hate Crime to Thames Valley Police, and support service users to make informed choices about their future options • In partnership with Thames Valley Police, develop and provide a robust approach to assessing the on-going safety of the individual, and take appropriate action based on the assessed level of risk • Provide regular Hate Crime profiles to partner agencies to enable them to fully understand the nature of Hate Crime and Incidents taking place in Thames Valley

22. Essential Requirements • Seek continuous improvement in service delivery, which includes responding to user feedback, changes to government policy or the evidence-base for effective services for victims of Hate Crime • Support the implementation of the Public Services (Social Value) Act 2012 through the added social, economic or environmental benefits to local communities arising from the Service model. For example, demonstrate  how you will • develop and empower local people and community organisations, building trust and longer term support in local communities • increase levels of efficiency and effectiveness connected to local voluntary and community organisations and agencies • ensure accountability to, and the involvement of local communities, volunteers and victims as service users

23. Added Value • Added Value outcomes would enhance the service provision at no extra cost to the Commissioner: • Help victims of Hate Crime to have an effective voice, to help inform improvements to the wider Criminal Justice System • Facilitate consultation with victims to improve understanding of the experiences of victims of Hate Crime, barriers to reporting crime to the police and engaging with the Criminal Justice System, their emotional and practical support needs in order to cope and recover from the crime

24. Added Value • Added Value outcomes would enhance the service provision at no extra cost to the Commissioner: • Consider the needs of those around the victim of Hate Crime and seek to ensure they are recognised and supported • Develop and implement a communications strategy, in partnership with the Commissioner, aimed at increasing public awareness and preventing Hate Crime, including appropriate use of media and social media platforms • Contribute to responses to government consultation documents and other enquiry processes

25. Research – SpecialistIDVAs for Complex Needs

26. Domestic Abuse Services Report: Summary • Gender sensitive approach • Mostdomestic violence and abuse is perpetrated by men against women, and most of the research that is based on the experience of women • This is the area about which there has been most research and which is better understood, with 30 years of services • National and international strategies focus on violence against women; this is not to diminish the real impact of domestic violence experienced by men and boys • Findings – core provision • Emergency refuge • Children’s workers • IDVA provision to support the MARAC • Outreach and resettlement workers • A ‘sanctuary’ scheme • 1:1 counselling or other emotional support. • Practical support (advocacy, advice etc) • Group, such as the Freedom Programme. • Accessing support without necessarily contacting statutory services

27. Domestic Abuse Services Report: Summary • Emerging themes • Complex needs • Toxic Trio: domestic abuse, substance abuse, mental health • Young people (16-17 year olds) in their own relationships • Minority groups – voice and language, including: • - BME women over-represented at MARAC; HBV and forced marriage; & LGBT and disabled women are under represented • Systems, structures and CJS • Accessing services, advice lines and hubs • Training (Champions, Iris) • IDVAs • Legal services (Legal Aid, courts) • Counselling and therapy (trauma) • Prevention

28. Domestic Abuse Services Report: Recommendations • Complex Needs Service • Not currently catered for, in any consistent way • Needs for immediate, supported, emergency accommodation • Some of the most intransigent situations involving lots of agencies • Build on existing good practice and joint working in Thames Valley • Includes priorities for different agencies with potential to draw down other funds • A one-off chance to really make a difference • Co-ordination • A recognition that domestic abuse covers a very wide range of crimes, events, circumstances and needs, requiring a very flexible, non siloed approach that harnesses current resources • Cohesive focus where needs are greatest • Connect agencies who are working to same ends • Ensure response remains dynamic after services are commissioned • Gather knowledge from all sectors

29. Specification – SpecialistIDVAs for Complex Needs

30. Scope of the Contract • The Complex Needs IDVA service (CN-IDVA) shall provide short- to medium-term advocacy support to individuals, aged 16 years and above, with identified complex needs within the contract area (Thames Valley), regardless of the assessed level of risk • The Service shall aim to assist victims with complex needs to copewith the immediate impact of DA and/or to recoverfrom the longer term legacy of the experience

31. Scope of the Contract • The service shall be free, confidential and accessible for service users resident within the contract area, including temporary residents (e.g. students), regardless of • where or when the offence took place • whether the crime was reported to the police or not • Provide suitably trained personnel to deliver an IDVA service focussing on individuals with complex needs, eg. • Substance misuse and/or mental health • BME and/or culturally specific forms of DA • Disabled and/or Learning Difficulties • LGBT and/or male victims

32. Essential Requirements • Establish advisory and referral arrangements into and out of the service with a wide range of statutory and non-statutory partner agencies • Provide short to medium term support for complex needs victims focusing on safety planning, practical safety measures, through the use of civil and criminal justice systems • Provide CN-IDVA support throughout the criminal justice process for those who require it, including participation in the local Multi-Agency Risk Assessment Conferences (MARAC) & Specialist Domestic Violence Courts

33. Essential Requirements • Employ robust methodologies for assessing the individual needs of service users (which includes consideration of the on-going safety of the service user), and evidence-based interventions designed to support the transition of service users from the violent situation into a safer environment • Have in place suitable data gathering arrangements in order to evidence the outcomes achieved for individuals, including demonstrating progress towards becoming independent of the service

34. Essential Requirements • Seek continuous improvement in service delivery, which includes responding to user feedback, changes to government policy or the evidence-base for effective services for DA victims • Support the implementation of the Public Services (Social Value) Act 2012 through the added social, economic or environmental benefits to local communities arising from the Service model. For example, demonstrate  how you will: • Develop and empower local people and community organisations, building trust and longer term support in local communities, • Increase levels of efficiency and effectiveness connected to local voluntary and community organisations and agencies, • Ensure accountability to, and the involvement of  local communities, volunteers and victims as service users

35. Added Value • Added Value outcomes should enhance the service provision at no extra cost to the Commissioner : • Help victims of DA with complex needs have an effective voice, to help inform improvements to the wider Criminal Justice System • Facilitate consultation with victims to improve understanding of the experiences and support needs of victims of DA with complex needs in order to help shape future service provision • Provide commissioned training to other agencies/carers to improve the level of support for DA victims with complex needs

36. Added Value • Added Value outcomes should enhance the service provision at no extra cost to the Commissioner: • Consider the needs of those around the service user and seek to ensure they are recognised and supported • Develop and implement targeted communications strategies, in partnership with the Commissioner, aimed at increasing public awareness and preventing DA within minority groups • Contribute to responses to government consultation documents and other enquiry processes

37. Next Steps • Listen to your feedback... • Advertise PIN (Prior Information Notice) • Finalise Specification + tender documents • Agree length of contract (3 yrs +optional 2 yrs) • Agree proposed funding range • Advertise contract via Euro-Supply Bluelight - Please register on new procurement system https://uk.eu-supply.com/login.asp?B=BLUELIGHT​

38. For further information • http://www.thamesvalley-pcc.gov.uk/Victims/Victims-Services Other inquiries • jhopkins@citadelcommunications.co.uk