The Voice of Nursing Community of Practice Forums (CoP) Forums

1. The Voice of NursingCommunity of Practice Forums (CoP) Forums Georgia Region - 1/15/2015 Kathy Young, MSN, RN, Lenora Greene, MSN, RN & Jodie Kilgallen, MSN, RN

2. Our Team Kathy Young, DON Lenora Greene, Nursing Practice & Professional Development Manager Jodie Kilgallen, RN, Professional Development Specialist, VON Project Manager Lisa Brayboy, Nurse Manager, Internal Medicine Julia Percy, Nurse Manager Pediatrics Rashan Knight, Nurse Manager Denise Stoehr, RN, Nurse Manager , Neurology & Nephrology Susan Richey, RN, Advice, Labor Representative Kim Mbaye, RN, Oncology, Labor Representative Lori Conner, RN, Primary Care Jill Maull, RN, Area Operation Director Patricia Harris, RN, Labor Representative Ariele Padgett, RN, Labor Representative Michelle Klevesahl, Manager, Nursing Informatics Julia Olivier, RN, Nursing Informatics Ronnie Cochran, LPN, UBT Consultant Improvement AdvisorDarlene Martin, Career Counselor Ben Hudnall Memorial Trust Joanne Littleton, Nursing Recruiter Jason Abraham, Nursing Recruiter TEAMWORK: I Form Relationships Based On Trust And Respect

3. Voice of Nursing Current Work Inspiration: • Leadership Introduction to Vision, Values & Models • Advice Nurses “You Asked You Listen Forum” • Monthly Advice Nursing Pinning Ceremony • Formation of Advice Nursing Recognition and Retention Committee • Embed vision & values into nursing interviews, orientation process • Developed KP nursing branding meeting template Infrastructure: • Submission of 10 Extraordinary Nursing Award Candidates by VON sub-committee • Celebrate Certified Nurses Day, March 19th • Nursing Week Planning for rollout of nursing model • Developing recognition toolkit (e-card, SCORE points, rewards) • Formation of a Nursing Onboarding Advisory Committee • Developed a new employee evaluation tool based on nursing core values • Incorporating nursing values into annual competencies • Exemplars to focus on values

4. Voice of Nursing Current Work Education: • Formation of a “Community of Practice” Nursing Forum for telephone workflow enhancements & sharing best practices • Introduction to vision/values/model during orientation Evaluation: • Exit interview to gain insight on voluntary exit • Create tip sheet for entering demographics into MyHR • Developing survey to collect data from new employees on orientation process

5. What We Have Learned…. Early Adopters: Advice Nurse feedback when receiving education on KP nursing vision, values & model “ We aspire to deliver extraordinary nursing care” – Advice Nurses Staff lead Quality, Recognition and Retentions nurse committees Staff lead Monthly Pinning Ceremony Power of the Nursing Vision to Improve Care: Nurse lead telephone call workgroups utilizes guiding principle of the KP vision to guide their discussion Motivator for increasing % nursing certification Focusing entirely on a vision of how you want things to be is so exhilarating that you’ll never want to go back to the days of figuring out what’s wrong with your organization and putting all of you time into fixing it Jayne Felgen, Leading Lasting Change

6. Results As of Date Nursing Interview Process • Initiated September 2014 • Incorporated acknowledgement of vision statement as a precursor to job interview, the interview process, and job confirmation letter Implementation of Standard Nursing Agenda Template • Initiated December 2014 OBGYN & Oncology nurses completing a certificate course We can-and must-consciously choose where we focus our attention Jane Felgen, Leading Lasting Change

7. Voice of Nursing-Inspiration Subcommittee • The nursing vision is now embedded in the behavioral interview process for LPNs and RNs 7

8. Voice of Nursing-Inspiration Subcommittee • The nursing vision is now embedded in the behavioral interview process for LPNs and RNs 8

9. Voice of Nursing-Inspiration Subcommittee • The nursing vision is now embedded in the behavioral interview process for LPNs and RNs 9

10. Voice of Nursing-Education Subcommittee “Community of Practice” Nursing Forum for telephone workflow enhancements • Initiated monthly nursing “Best Practice” calls for all Service-Area POS RNs (Adult Medicine & Pediatrics) as well as all Specialty Resource RNs. Calls led by the nurses themselves • Added a monthly newsletter from the Care Delivery team highlighting best practices and opportunities as well as system updates that can be used as a reference tool • Reviewed coaching goals & tools with nurse managers along with a reporting structure to help support more robust coaching practices between nursing leaders and staff RNs.

11. Voice of Nursing- Education Subcommittee

12. Voice of Nursing: Evaluation Committee • Create tip sheet for entering demographics into MyHR (completed) Future: • Exit interview to gain insight on voluntary exit • Developing survey to collect data from new employees on orientation process

13. Future Work: Infrastructure Nursing On-boarding Advisory Committee Development of a Nursing Value Feedback Tool KPGA New Employee Evaluation Tool Rate employee based on behavior demonstrated during orientation. Rate: 1-5 (low to high) Professionalism: We believe in the value of our profession and maintain standards of excellence when it comes to the delivery of care Professional attire demonstrates a positive nursing image to others Strongly Disagree Disagree Neutral Agree Strongly Agree 1 2 3 4 5 Patient and Family Centric: Honoring the essential role of the patient and family in all aspect of care, we create memorable moments through extraordinary care. Demonstrates collaboration via health connect tools with members of the health care team to create an accurate plan of care for the member. Strongly Disagree Disagree Neutral Agree Strongly Agree 1 2 3 4 5 Compassion: We realize the difference we make in the lives of our patients and their families when they are most vulnerable and we focus on providing individualized care with a personal touch. Shows respect and consideration for others Strongly Disagree Disagree Neutral Agree Strongly Agree 1 2 3 4 5 Teamwork: We respect the collective contributions of each member of the team and view our team members as our partners in success. Interacts effectively and sensitively with all members of the team Strongly Disagree Disagree Neutral Agree Strongly Agree 1 2 3 4 5

14. Future Work: Infrastructure Nursing On-boarding Advisory Committee Nursing Value Feedback Tool: Excellence: We embrace the art and science of nursing by integrating the scope of practice standards with compassionate care and an evidence-based practice. Demonstrates a commitment to continuous learning by demonstrating a level of engagement during orientation. Strongly Disagree Disagree Neutral Agree Strongly Agree 1 2 3 4 5 Integrity: We acknowledge the autonomy and dignity of the patient and promote the patient’s right to choose and control his or her environment. Behaves with openness and honesty Strongly Disagree Disagree Neutral Agree Strongly Agree 1 2 3 4 5 Developing competencies for workflow informatics portion of nursing orientation (Phase 1 of Pilot)

15. Q & A Belief fuels enthusiasm, and enthusiasm explodes into passion. It fires our souls and lifts our sprits. Sam Parker & Mac Anderson