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Work System Snaphots- an introductory exercise

Engage in collaborative exercises using work system snapshots to analyze internal and external metrics, understand the importance of concise snapshots, and guide analysis processes.

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Work System Snaphots- an introductory exercise

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  1. Work System Snaphots- an introductory exercise

  2. Exercise: using work system snapshots • Form groups of three • Receive a work system snapshot from someone else • With no prompting from the person who gave it to you, explain to the other two people in the group the work system snapshot that you received.

  3. Exercise: using work system snapshots – part 2 • Define at least two internal metrics • Related to the process, participants, information, or technology • Define at least two external metrics • Metrics for the products and services from the customer’s viewpoint

  4. Exercise using work system snapshots– part 3 • Why is is important to limit a work system snapshot to one page? • What makes work system snapshots as clear as possible? • How should an analysis proceed from this point?

  5. Exercise: using work system snapshot – part 4 • The work system snapshot helps identify the system that is being analyzed • Assuming that the analysis started with a set of problems, issues, or opportunities, how should the analysis proceed from here?

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