QPR WorkFlow & QPR 7.6

1. QPR WorkFlow & QPR 7.6 Tony Virtanen VP, Products, Research & Care QPR Software Plc

2. Process discovery • Process design • Process optimization • Strategy • Performance • Dashboarding • Analytics • Ad-hoc reporting • Rapid BI The QPR Product Line

3. 110 000 Product activations since 2003

4. The Full BPM Cycle StrategyManagement Analysis Alignment BusinessControl Information Management Process Design Measurement Implementation Process Execution

5. Process discovery • Process design • Process optimization • Strategy • Performance • Dashboarding • Analytics • Ad-hoc reporting • Rapid BI The New QPR Product Line • Case & workflow management • Process execution • Process streamlining

6. Automating workflows - The old way Discover workflow "Drawings" Verbal descriptions Business requirements Model process IDEF, BPMN,... Design system ER-diagrams, UML, Functional Specs.,... Implement Application Executable code: C++, C#, VB, Java,... Use Application

7. Discover & model workflow Design workflow application Use application Automating workflows - The QPR way BPMN/BPEL Workflow Application

8. QPR WorkFlow Minimize Process Time Maximize Process Outcome

9. QPR WorkFlow- Rapid workflow automation • QPR ProcessGuide, together with OEM workflow technology forms a complete Workflow automation platform • Used for the implementation and execution of Business Processes • Enables the transformation of flowcharts to executable business applications • Rapid development, web-based, focuses on business and technical users • Microsoft .NET based technology, structured for SOA (Service Oriented Architecture) • QPR BPM suite enables companies to strategize, execute, monitor, and constantly improve their business processes & performance

10. Call Center SCM Finance Home Grown Appl. Partner ERP Enterprise Business Process Layer QPR WorkFlow Architecture Dynamic Organ. Structure BPM Application Generator

11. QPR WorkFlow - Modules QPR WorkFlow Designer QPR WorkFlow Portal Flexible, web-based tool, enabling the application designer to define workflows, activities, forms and business rules Business user oriented GUI for launching, tracking and completing workflow processes QPR WorkFlow Server System core, connects all workflow-specific elements: Definitions, management and operation QPR Workflow Administrator QPR ProcessGuide Designer Simple, efficient way to define, manage, control and monitor system entities (roles, permissions, organizational structure)

12. QPR WorkFlow - Differentiators • Short path towards streamlined processes • Business user focused workflow definition: No programming • Transform flowcharts to business applications • Seamless integration with MS SharePoint, BizTalk, Office • Easy & rapid interface with external systems (CRM, ERP, SQL DB etc.) • Instant roll out, robust & scalable execution • 100% web based: All users need is an Internet browser • Scalable: 1000’s of users, 1000's of processes • Easy to use (launch, track & complete workflow steps) • Anywhere / Anytime access • Interface with external systems and Office suite • Launch workflows directly from QPR Portal!  Companies can Streamline and Optimized Processes Conveniently • Improve their Operational Performance  Minimize process time. Maximize process outcome!

13. DEMO

14. QPR WorkFlow - Differentiators • Short path towards streamlined processes • Business user focused workflow definition: No programming • Transform flowcharts to business applications • Seamless integration with MS SharePoint, BizTalk, Office • Easy & rapid interface with external systems (CRM, ERP, SQL DB etc.) • Instant roll out, robust & scalable execution • 100% web based: All users need is an Internet browser • Scalable: 1000’s of users, 1000's of processes • Easy to use (launch, track & complete workflow steps) • Anywhere / Anytime access • Interface with external systems and Office suite • Launch workflows directly from QPR Portal!  Companies can Streamline and Optimized Processes Conveniently • Improve their Operational Performance  Minimize process time. Maximize process outcome!

15. Inside QPR WorkFlow • Fully web enabled • Latest Microsoft technology • Microsoft .Net • Microsoft Windows 2003 Server (IIS.6.0) • MS SQL Server 2005 • Rich integration possibilities

16. QPR WorkFlow - Integration • Microsoft Office (MS Outlook, MS Word) • Workflow execution (e.g. notifications, approvals) • QPR ProcessGuide • Workflow design and initiation • Workflow communication & learning • QPR ScoreCard • Performance-driven workflow initiation • Workflow metrics monitoring • Workflow-based Initiatives Management • External Databases • Push & pull workflow information from third party databases • Web Services • Information exchange with external services • Microsoft SharePoint Portal Server • Complete interface with the Web Parts mechanism integrated into the Microsoft SPPS. • Microsoft BizTalk Server • Built-in ability to interface with the BizTalk server for data-transfer and the operation of Orchestrations defined in the BizTalk server. • Application Programming Interface • Customized workflow applications & web sites

17. Integration with MS Outlook (1) Initiate and access workflows directly from the email client

18. Integration with MS Outlook (2) Approve processes and view the status of the workflow

19. Integration with QPR ScoreCard Automated alerts (which can trigger the launch of new workflows) Indicators and alarms for workflow process monitoring

20. Integration with QPR ProcessGuide (2) Intiate workflows directly from high-level process flowcharts in QPR Portal

21. BPEL Integration with QPR ProcessGuide (1) 1. Model using BPMN 3. System design 2. Transfer to XML (BPEL4WS) 4. Execute process

22. Regulations & Compliance(SOX, MIFID, Basel 2) Financial audits Decision control Expenses control Risk Management Process Audit IT procedures Client management Operational risk management Money laundry, fraud protection Tasks management Marketing & Sales Account Management Claims Processing Product Lifecycle management Installation Management System Enhancement Management Customer Acquisition Customer Help Desk Sales Planning Distribution/VAR Management Product Development Management Publicity Management QPR Workflow: Solution Areas Manufacturing & Quality Assurance Work procedure, Route card, Document cycles, Efficiency procedures Customer Complaint Preventive actions Audits MRB Certifications Customer Management Service Agreement Management Professional Service Management Warranty Management Call Center Service Repair planning Management Customer Channel Management Inventory Management Service Fulfillment R&D Change request Specifications Document cycles Time To Market Customer commitments Task management Human Resources Time Card Processing Expense Report Processing Payroll Processing First Day/Last Day Management Recruitment Process Hiring & Orientation Succession Planning Benefits Administration Performance Review

23. With QPR WorkFlow - Benefits • You improve customer satisfaction • Reduce errors and rework • Reduced backlogs • Easier organization change • Consistent, predictable service quality • You reduce operating costs • Reduction in processing time, paper costs, storage & office space • You give process automation control to your business units • No coding, no training approach • Quick process implementation and maintenance – no communication barriers with IT  Eliminate the gap between process design and process implemantation • You enjoy a low TCO and near-immediate ROI! • 100% Web based • Easy to operate, cheap to maintain • Reliable (Based on Microsoft technology) • Easy to roll out

24. QPR WorkFlow – Benefits for partners • Strong BPM offering in combination with QPR ProcessGuide, QPR ScoreCard and QPR FactView • No other vendor that provides a similar end-to-end solution, as quickly deployable at anywhere near QPR pricing! • BPM market predicted to be growing significantly in coming years • Fairly simple to use business application generator • Compared to competing solutions, ”fairly simple” becomes ”radically simple” • Attractive license cost ~ consulting ratio • Expect your consulting revenue to be 4 to 8 times the license cost!

25. The New QPR Product Line QPR WorkFlow Available Today!

26. QPR ProcessGuide Make Process Excellence An Item on Everyone’s Agenda

27. Easier and Faster Process Modeling Add/remove categories/buttons with custom-defined and value- assigned attributes Collapse/Expand categories

28. Easier and Faster Process Modeling Frame Appearance Control: Enjoy a bigger design space!

29. View Settings Create custom view settings, providing complete freedom on deciding the amount of information detail shown

30. QPR 7.6 - Full BPMN Support

31. BPEL QPR 7.6 - Process automation using BPMN & BPEL 1. Model your workflow using BPMN 3. Finalize workflow design 2. Export workflow to BPEL4WS 4. Execute your workflow with the workflow tool of Your choice

32. DEMO

33. BPEL QPR 7.6 - Process automation using BPMN & BPEL 1. Model your workflow using BPMN 3. Finalize workflow design 2. Export workflow to BPEL4WS 4. Execute your workflow with the workflow tool of Your choice

34. Discover & model workflow Design workflow application Use application Automating workflows - The QPR way BPMN/BPEL Workflow Application

35. The New QPR Product Line QPR ProcessGuide 7.6Available Today!

36. QPR ScoreCard Capture Your Organization’s Performance... And Take It to a Higher Level

37. More Powerful Dashboarding

38. Benchmarking and analysis (1)

39. Benchmarking and analysis (2)

40. Customizable Actions • Add new action types • Rename action type • Remove action types • Add new fields • Rename fields • Remove fields • Re-group fields

41. The New QPR Product Line QPR ScoreCard 7.6Available Today!

42. QPR FactView Analysis Made Simple

43. Actionable & Collaborative Analytics • Actionable Analytics • Strategic business intelligence lies not only in analyzing the past, but also in better predicting the future – making calculated business decisions through what-if scenarios on budgeting and planning, for example – and then capturing results for future comparison. • Allowing data to be entered/edited in placeholder fields and distributed across aggregations as necessary • Collaborative Analytics • Improved business performance is a team effort, one that requires users to work together to find insight from data, and then share that analysis with others. • Private and shared document objects, bookmarks and reports • QPR FactView Server operating as a central “hub” for managing shared objects • “Click to mail” bookmarks

44. The QPR BPM Suite Performance Management StrategyManagementQPR ScoreCard Analysis Alignment BusinessControlQPR ScoreCard QPR FactView Information Management QPR Portal Process Design QPR ProcessGuide Measurement Implementation Process ExecutionQPR Workflow Process Management

45. Windows Vista Compatibility

46. Highlights • New product:QPR WorkFlow • Rapid workflow automation transforming flowcharts into executable business applications • Forms together with QPR ProcessGuide a complete Workflow automation platform • QPR ProcessGuide: BPMN and BPEL support • Workflow modeling • View settings • Custom attribute sets, selection list, conditional attributes • QPR ScoreCard: Improved performance data visualization • Scatter plots for cause & effect visualization • Compare business units with benchmark charts • Graphs & indicators on dashboards and Scorecard views • QPR Portal: Improved Process & Performance Portal • Customizable Portal Actions • Multiple graphs available in QPR Portal • Manage KPI roles from the QPR Portal • Windows Vista Compatibility • QPR ProcessGuide is Certified for Microsoft Windows Vista™

47. Call to Action! Download! Learn! Demonstrate! Sell!

48. Thank You!tony.virtanen@qpr.comwww.qpr.com