1 / 16

Leadership & Management

Leadership & Management. Discussion for Lesson 14: Assertiveness and Feedback. Lesson 14 Reading Objectives. 1 . T he student will comprehend the following terms: a.   Assertiveness  b. Aggression     c. Acquiescence

mmisty
Download Presentation

Leadership & Management

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. Leadership & Management Discussion for Lesson 14: Assertiveness and Feedback

  2. Lesson 14Reading Objectives 1.The student will comprehend the following terms: a.  Assertiveness  b. Aggression     c. Acquiescence 2. The student will know qualities associated with assertiveness.

  3. Lesson 14Reading Objectives • The student will comprehend the relationship among assertiveness, acquiescence and aggressiveness and the impact of being assertive/aggressive/ acquiescent as a leader. 4. The student will know the term “Abilene Paradox.”

  4. Lesson 14Reading Objectives 5. The student will comprehend some key characteristics of effective feedback, the process involved in providing constructive feedback and six tips for delivering effective feedback.

  5. Lesson 14Discussion Objectives 1.The student will comprehend the following terms: a.  Assertiveness  b. Aggression     c. Acquiescence 2.The student will know qualities associated with assertiveness.

  6. Lesson 14Discussion Objectives • The student will comprehend the relationship among assertiveness, acquiescence, and aggressiveness and the impact of being assertive/ aggressive/acquiescent as a leader. 4. The student will know the term “Abilene Paradox.”

  7. Definition of Terms • Assertiveness: • Standing up for your rights while concurrently recognizing the right for others to do the same • Aggression: • Achieving personal goals with a disregard or at the expense of others’ goals • Acquiescence: • Avoiding conflict by giving up one’s own goals or by expressing needs in an apologetic manner

  8. Qualities of Assertiveness • Directness • Willingness to listen • Engaging in, rather than avoiding, situational conflict to resolve misunderstandings • Openness • The use of “I” statements • Ability to say “No” • Persistence

  9. Relationship among Assertiveness, Acquiescence and Aggressiveness • Assertiveness provides balance between exclusively pursuing personal goals (aggression) and completely deferring to others (acquiescence) • Assertiveness builds trust and mutual respect • Aggression builds antagonism and destroys team building efforts • Acquiescence undermines respect for the leader and trust suffers

  10. “Abilene Paradox” • Group mindset that occurs when someone suggests initiative that nobody really supports • Based on false assumption that silence denotes consent • Members verbally support and take part believing everyone else wants to do it

  11. Accurate Frequent Helpful Direct Specific Descriptive Timely Flexible Positive & Negative Avoids Blame Avoids Embarrassment Solves the problem Key Characteristics of Effective Feedback

  12. Process of Constructive Feedback • Relates specifically toward providing feedback to others • Intended to improve performance and to develop subordinates

  13. Delivering Effective Feedback • Positive feedback is helpful • Not sarcastic • Direct • Specific • Descriptive • Timely • Flexible

  14. Next Class Read: Leadership & Management, Chapter 15

  15. Summary • A leader is an assertive advocate for his/her people, safety, ethical conduct and for what s/he believes in. • Aggression or Acquiescence both serve to undermine respect, trust and team building. • “Abilene Paradox” occurs when members of a group go along with an activity simply because they assume everyone else wants to.

  16. Questions? Questions???

More Related