1 / 31

Ordering Fibre to the Premises (FTTP) Version 2

Ordering Fibre to the Premises (FTTP) Version 2. Contents. What’s in this User Guide? p3 – Version Control p 4 – Best Practise – Availability Checking p 5 – B est Practise – New Sites p 6 – Availability Issues p 7 – Useful Links p 8 – Placing a FTTP Provide order

mmontgomery
Download Presentation

Ordering Fibre to the Premises (FTTP) Version 2

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. Ordering Fibre to the Premises (FTTP)Version 2

  2. Contents What’s in this User Guide? p3 – Version Control p4 – Best Practise – Availability Checking p5 – Best Practise – New Sites p6 – Availability Issues p7 – Useful Links p8 – Placing a FTTP Provide order p26 – Placing a FTTP Succession

  3. Version Control

  4. FTTP Best Practice: Availability Checking How do I check FTTP availability? Broadband Availability Checker (BBAC) - For end users (ideally not for CPs due to limited information it provides) simple web based form which gives an indication of where our broadband services are available for a given phone number, postal address, Network Address key (NAD key) or postcode. Access at https://www.btwholesale.com//includes/adsl/adsl.htm. For FTTP we advise using the address check on BBAC. Input the postcode only in address checker and you will get a list of properties returned to select from. 2. B2B XML-based Checker - machine to machine interface returns extra information about the line. Refer to https://www.btwholesale.com/pages/static/help-and-support/b2b.htm for how to apply for access and how to use the checker. 3. Tags on the Line (ToTL) – primary information source for CPs via web based version that also returns extra information about the line. Accessed from ‘My Apps’ on the BTW portal at https://www.btwholesale.com. If you do not have access, click on ‘T’ under ‘App A-Z’, and select ‘Tags On The Line’ to request access. Can provide information on whether there is an ONT installed (we believe). FTTP versus FTTP on Demand FTTP On-Demand allows you to upgrade to FTTP speed for premises served by FTTC. Availability will also be indicated on the above checkers. It differs from standard FTTP because the plan and build is done in response to an individual customer order, rather than proactively for a geographic area. As a result, the lead time is longer and the product has different pricing and terms. NAD Keys FTTP (including FTTP On-Demand) is only available with a Gold National Address Database key. A Gold key indicates that an address is or has been historically served by Openreach or has a pre-designed association to an Openreach network. The key takes the form of A00000000000. Multi-Dwelling Units Openreach provides an unique key and ONT to each address. There can only be 1 ONT per address key. In buildings with separate residences/offices, even if the address for the whole building is listed, each address must be individually listed with the Royal Mail. When looking up availability or requesting service in to a complex address, it is important that all the low level address details are used e.g. 1a The Close and not just 1 The Close. (this information is only provided via B2B XML-based checker and ToTL…see above). The properties must be listed as part of an MDU with Openreach. This has to be done by the landlord using this link: https://www.homeandbusiness.openreach.co.uk/expression-general-landlord

  5. FTTP Best Practice: New Sites What are Greenfield and Brownfield Sites? Greenfield sites are new builds or housing developments where no BT network has previously been deployed. Brownfield sites are existing residential or commercial sites where there is existing Openreach copper network infrastructure. Note that at new developments where BT is providing FTTP based infrastructure there will in most cases be no provision of copper services. Locations which require copper for special services (such as lift lines) will still have the ability to order copper products, but this is by exception only. How soon can I place an order at a Greenfield Site? The plan and build at new development sites varies depending on the developer and exactly when the premises is sold. Only once all of the network connectivity and build activities within both Openreach and BT Wholesale are completed will the Wholesale availability checkers display WBC FTTP as available. If Openreach are telling me that FTTP is available why does the Wholesale checker show a N for availability? BT Wholesale have separate network build activities to undertake once Openreach have enabled the network. BT Wholesale are notified of individual new premises which are live in Openreach systems on a weekly basis. Until we have completed our build and are notified of this availability we do not display FTTP as available. How can I speed up FTTP availability at a New Build Site? Check if you customer has a valid postcode which is in the Royal Mail Database, if not they need to ask their developer to complete this process with Royal Mail first. Openreach take their feed from the Royal Mail address database so to ensure a new build address is recognised on Openreach system the new build developer has to have a postcode generated by Royal Mail. If you can't find the exact address listed with the Post Office, then it won’t exist in Openreach’s records. Check if your customer has an ONT already installed at their premise and obtain the serial number which we can pass to Openreach to be verified. FTTP Coverage Reports On a weekly basis BTW are provided with ‘Greenfield’ and ‘Brownfield’ reports which detail what locations, exchanges etc. have the infrastructure ready for FTTP. This data is available on request for WBC FTTP consuming CPs. https://www.btwholesale.com/pages/static/help-and-support/network-information.htm

  6. FTTP FAQs: Availability Issues Why can’t I get FTTP but my neighbour can? The Openreach FTTP network coverage maybe limited in any geographical area, neighbouring properties may not be FTTP enabled for a range of reasons. Openreach build the fibre network in stages which is why some properties in an area may already have access and others will continue to wait. The capacity within the equipment is allocated on demand and as each request is fulfilled the capacity will diminish, it is not pre-allocated to individual properties. In this instance we can request more capacity to be made available. The ONT Your customer needs to have an Optical Network Terminal (ONT) attached to a wall in their property. For Brownfield sites, the ONT will be provided by Openreach on the day of the installation appointment. For Greenfield sites, the ONT is usually installed in advance. After installation is complete the flashing green light should become solid and stop flashing. Once this happens, you should leave it 24 working hours before checking availability and placing an order.

  7. Useful Links Broadband Briefings – subscribe to briefings to get the latest announcements on release notifications, price changes, trials and product information https://www.btwholesale.com/pages/sc/static/newsandinsights/briefings/Broadband/index.htm Broadband Network Information – availability and rollout information https://www.btwholesale.com/pages/static/help-and-support/network-information.htm Broadband Ordering User Guides – guides on how to place various types of orders and what the parameter you select mean in terms of line performance https://www.btwholesale.com/broadband-userguides Broadband Help and Support – links to product pages, reporting, assistance with fault diagnostics and other contact points https://www.btwholesale.com/pages/static/help-and-support/broadband.htm Broadband Releases/B2B - development release documentation and BBAC User Guide https://www.btwholesale.com/pages/static/help-and-support/b2b.htm Broadband Support - access to Customer Service Plans and links to contact details for orders and faults https://www.btwholesale.com/pages/static/help-and-support/broadband/support-and-escalations.htm FTTP Product Documentation https://www.btwholesale.com/pages/static/products-services/fibre-broadband.htm?id=handbook_and_technical_documents_click Contracts/Terms & Conditions https://www.btwholesale.com/pages/static/help-and-support/broadband/contracts-terms-conditions.htm

  8. Placing a FTTP Provide Order

  9. How To Place an FTTP Provide Order Step 1: Logging In • Go to www.btwholesale.com • Enter your Username and Password • Click ‘Login’

  10. How To Place an FTTP Provide Order Step 2: Accessing the journey Once logged in, you’ll be taken to Business zone. If you aren’t taken to Business zone, you’ll need to arrange access via your company administrator. To access the new journey: • Click ‘Place a New Order’

  11. How To Place a Provide Order 1 2 Step 2: Accessing the journey If you have multiple accounts associated with your user id, you’ll need to select the applicable account from the dropdown. • If you have multiple accounts, select the account from the drop down menu. Tick the ‘Set as favourite’ box if you want this to be your default account • Click ‘Data Services’. • Click ‘Broadband’. • Select ‘WBC End User Access (EUA)’. • If you have performed these steps previously then the product will be listed on the ‘Most Recent’ tab 3 4

  12. How To Place an FTTP Provide Order Step 3: Select the Order Type 1. Select ‘Provide using address FTTP only’ 1

  13. How To Place an FTTP Provide Order Step 4: Select the Address • Enter the End Users Post Code • Press ‘Search’ Note: Mandatory fields that must be filled in are marked with a * 1 2

  14. How To Place an FTTP Provide Order Step 4: Select the Address 1. Select the address from the list using the radio button 2. Press ‘Select’ Note: If there are more than 50 addresses for the postcode, you may need to go to the next page using the > at the top of the page 1 2

  15. How To Place an FTTP Provide Order Step 5: Check Availability Allow the page to refresh before proceeding. The NAD key associated with the address will be shown on this page. 1. Click on ‘Check Availability’ 1

  16. How To Place an FTTP Provide Order 1 Step 5: Check Availability • The available products will be shown in the Results table. This will confirm if FTTP is available to order.

  17. How To Place an FTTP Provide Order Step 6: Choose the product and ONT Type • From the Access Technology drop down, select ‘FTTP’ • From the ONT type drop down, select ‘New ONT’ (the other options are covered later on in this guide – see page 26) 1 2

  18. How To Place an FTTP Provide Order Step 6: Choose the product and ONT Type 1. Scroll down and select ‘Continue’ 1

  19. How To Place an FTTP Provide Order Step 7: Additional Information • Use the calendar to select the Customer Required by Date (CRD). The calendar will default to the minimum lead time for the order type. You can push this out to a future date if you wish. • Use the button to select your billing account from the list provided. • Enter your order reference if you wish (this is not mandatory) • Select either a Standard AM or Standard PM appointment slot if there is a Traffic Management marker on the line Scroll down to continue placing the order. 1 2 3 4

  20. How To Place an FTTP Provide Order Step 7: Additional Information • Retailer ID (RID) – this is your company's unique 3 or 4 alphanumeric code from Ofcom • Add any site visit notes • Add any special arrangements that are needed • Provide a password if you need to. This will be passed to the engineer on the day of the appointment • Add any hazard notes for the engineer • Add a site contact who the engineer can ring ahead to on the day • Click on the Search button to add a new site contact or select an existing one • Select ‘Continue’ 1 2 3 4 5 6 7 8

  21. How To Place an FTTP Provide Order Step 8: Select the Cost Options This screen allows you to choose your cost options. A summary of the overall cost will be shown once the options are selected. • Transition Line • Traffic Weighting • RealTime Speed • Downstream Speed • Upstream speed • Maintenance Category • Excess Construction Charge (ECC) Band If you need help understanding what these options mean, please refer to the Broadband Order Placement Guide . 1 2 3 4 5 6 7

  22. How To Place an FTTP Provide Order 1 2 3 4 5 Step 8: Select the Cost Options If your order is a 2 Stage order (requires both an external and internal appointment) you can select a preference regarding access for the External Appointment. If your End User wishes to be present on site when the CSP is installed you can select this preference and Openreach will ring ahead as with an internal appointment. • Click the ‘EUAC Additional Data’ link • EU consent for external visit – - Defaults to ‘ EU Access Granted’ - EU Presence Required – select if they wish to be on site - EU Presence reqd on Other Date – they wish to be present but would like the appointment on a specific date 3. Enter the preferred external appointment date 4. Master order = Not applicable 5. Click ‘Done’

  23. How To Place an FTTP Provide Order Step 9: Select the Product Options The following screen allows you to choose your product options. Please note that the Modules listed to not apply to FTTP • Stability Option • Extension Kit – select if this is needed or if you authorise for this to be installed if it is found to be needed on the day or install • Voice Wiring Solution • Select ‘Done’ If you need help understanding what these options mean, please refer to the Broadband Order Placement Guide 1 2 3 4

  24. How To Place an FTTP Provide Order Step 10: Order Summary At this stage you will see a summary of your order so far. From here you can; • Remove the order if you need decide not to proceed • Edit the order • Update your basket following any changes • Change the appointment date • Once you are happy, select ‘Continue’ • You will then be presented with a pop-up to confirm you are happy to proceed and place the order. Select ‘Continue’ 1 2 3 4 5 6

  25. How To Place an FTTP Provide Order Step 11: Submit your order • If you aren’t ready to submit your order, you can choose to Save it and return to it later • Add in your reference • Add a description if you wish • Add a Project reference if you wish • Select your method for receiving updates; • Email • Online Tracking • Critical emails only • Change or add your personal contact details • If you want to save the order template to use again in the future, select the first tick box • Tick the box to accept the Terms and Conditions • Select ‘Submit’ to place your order 1 2 3 4 5 6 7 8 9

  26. Placing a FTTP Succession Order

  27. How To Place an FTTP Succession Provide Order Step 1: Follow steps 1 – 4 for placing a FTTP Provide order (slides 9 – 14) • Click on ‘Get ONT Details’ 1

  28. How To Place an FTTP Succession Provide Order Step 2: Select the ONT • Use the radio button to select the port you want to activate. Typically this would be Port 1 for Greenfield sites where there is no active service yet. • Select ‘OK’ 1 2

  29. How To Place an FTTP Succession Provide Order Step 2: Select the ONT Allow the page to refresh so that the ONT reference and ONT Port Number show. • Select ‘Check Availability’ 1

  30. How To Place an FTTP Succession Provide Order Step 3: Choose the product and ONT Type • From the Access Technology drop down, select ‘FTTP’ • From the ONT type drop down, select ‘Existing ONT’ • Click ‘Continue’ To complete your order from here, follow the steps outlines in the Provide order journey from Step 7 (slide 19) Note: The only difference will be that you won’t need to provide site contact details as there is no appointment needed on this order type as the service is activated remotely. 1 2 3

More Related