HCN Student Mail System

1. HCN Student Mail System Click on the link below for: • New student orientation • Assistance turning off pop up blockers • Help for lost passwords

2. Welcome! Welcome to the student mail system for Hondros College. Your student mail account will be the only email account the College, faculty and staff will use to communicate with you. It is important that you check it regularly.

3. Acceptable Use The mail system is covered by the College’s Acceptable Use policy. Be sure to read the Acceptable Use Policy and abide by the terms and conditions set forth in it.

4. Is Your Mail Account Ready? Your student mail account is set up after your campus registers you for classes, which may not occur until the week before you start. Until then, mail from the College will come to the personal email address submitted in your application. Once your email account is created, you will receive an email from the Helpdesk with your specific account information and instructions.

5. Pop-Up Blockers Before you can use the mail system, you need to make sure that you have disabled your pop up blockers. Both the student portal and the mail system use pop ups, so it is important that you disable them now.

6. Pop-Up Blockers You will need to turn off the pop up blocker built into your web browser as well as any pop up blockers contained within any web browsing toolbars you may have installed, like the Yahoo, MSN, or Google toolbar. If you are not sure how to do this, follow this link to a document on how to disable many common pop up blockers.

7. Your Account Info Initial Account Information: • In most cases, your user name will consist of the first initial of your first name plus your last name. There may also be a number after your last name. For example - if your name was Sally Sample, your user name would be ssample • The system typically sets your initial password to P@SSword

8. Logging In The mail system is reached via the student portal. Look for the link in the navigation bar called ‘My Email’ Click on this link and the mail login page will open in a new window. If the pop-up window doesn't appear, go back to step one. You could have more than one pop-up blocker installed. Each tool bar (Yahoo, MSN, Google, etc.) has its own blocker and each must be disabled.

9. New Account Setup Enter your email and click on the Next button. Enter your temporary password and click on the Next button. The next screen will prompt you to accept the licensing terms. Click Accept to continue.

10. New Account Setup Once you accept, you will be taken to a new screen where you are prompted to create and confirm new password. Make sure the password you choose is something easy to remember but difficult for others to guess. Your password should be at least eight characters and contain numbers, letters and symbols. The next time you log in, you will need to use this new password.

11. Protect Your Account You can link a cell phone number or a personal email address to your student mail account to help you if you forget your login information. Click the Update and follow the prompts to enter one or both of these items to your account or click Next to continue.

12. You’re In(box)! If you’ve followed along with the previous steps, you should now be at a welcome screen. Click Done to access your Inbox. There may already be a message or two waiting for you. Take a moment now and bookmark this page. If you ever lose your student portal password, you can use this bookmark to get to your mail and retrieve your portal password.

13. Help for Lost Passwords Never share your student mail or student portal password with anyone. If you lose your email system password, you need to request a password reset from the helpdesk. Email the helpdesk at customercare@hondros.edu. Give your name and ask to have your mail password reset.

14. Thank You! Hondros College is working hard to make your education and career a top priority. We hope you enjoy the many benefits your new student email system has to offer! If you have any questions or concerns, please see your Campus Executive Director, front desk staff or admissions representative for assistance.