Building a Secure, Compliant Cloud for the Enterprise

1. Building a Secure, Compliant Cloud for the Enterprise January 19th, 2011 Adam C. Greenfield PCI DSS, SOX, HIPAA, GLBA, NCUA, FFIEC, NIST, FISMA PCI DSS, SOX, HIPAA, GLBA, NCUA, FFIEC, NIST, FISMA PCI DSS, SOX, HIPAA, GLBA, NCUA, FFIEC, NIST, FISMA PCI DSS, SOX, HIPAA, GLBA, NCUA, FFIEC, NIST, FISMA PCI DSS, SOX, HIPAA, GLBA, NCUA, FFIEC, NIST, FISMA

2. Prioritizing Cloud Computing Key Trend - Prioritization for cloud computing is increasing dramatically.

3. Cloud Hosting vs. Physical Servers Q: When considering a hardware refresh, how likely is it that you will evaluate cloud hosting as an alternative to purchasing physical servers. • Highly likely – 38% • Somewhat likely – 42% • Unlikely – 15% • Won’t consider it – 5%

5. Cloud – Security Top Concern To your best knowledge, what are the top three obstacles Cloud Computing providers must overcome?

6. Cloud – Top 3 Concerns To your best knowledge, what are the top three obstacles Cloud Computing providers must overcome?

7. Top Cloud Security Concerns

8. Mid-Enterprise and Above – Security Top Concern Large companies expect higher levels of Security and Control. Due to their size, larger companies are more frequently the targets of malicious data attacks and have a greater need to protect their assets due to compliancy and regulatory requirements. Types of Cloud Computing solutions they will pursue include: R&D projects, quick promotions, online collaboration, partner integration, social networking , new business ventures (Forrester).

9. Geographic Redundancy Q: How important is a provider’s ability to offer multi-site, high-availability and redundancy across multiple datacenters in your decision to host with them? • (All respondents / >250 employee respondents) • 42%/48% Very Important • 41%/43% Important • 14%/10% Neutral • 3%/0% Not important Our respondents gave a clear indication of the importance high-availability holds for them in choosing a hosting provider. 83% of all respondents and 91% of large company respondents indicated that this was either very important or important in their choice of a hosting company. Not a single large company respondent indicated that this wasn’t important to them. Clearly if a hosting provider isn’t offering these capabilities they simply aren’t even in the game.

10. Hybrid Offerings Critical • As companies move to cloud based solutions, they are looking to leverage and integrate with existing infrastructure. • 31% of all companies and 40% of large companies indicated that integration with their existing infrastructure was a top three characteristic of their hosting provider • Large and small companies alike ranked integration with their existing infrastructure as the number two obstacle to cloud computing behind security • Hybrid computing certainly provides the easiest and most cost effective entry point into cloud computing until IT organizations become more comfortable with a pure multi-tenant solution. When asked what type of cloud solution they would likely deploy, an overwhelming 78% of all and 86% of large companies indicated that they would prefer either a private, single tenant solution or a combined private single tenant/public multi-tenant cloud over a pure multi-tenant solution.

11. Media Hysteria and Technology Quality Search Results • Dedicated Hosting Outage – 58,300 • Managed Hosting Outage – 60,000 • Web Hosting Outage – 201,000 • Cloud Hosting Outage – 205,000 • Performance Issues Raise Security Concerns • Cloud Outages Can Be Avoided • Causes Include Poor Cloud Architectures, Outdated Hardware, and Consumer-Grade Technologies • Technology Quality Still Matters

12. Real Security Threats – Not Isolated to Cloud

13. BUILDING AN ENTERPRISE CLOUD

14. Building an Enterprise Cloud - Federation Private Cloud -> Public Cloud Burst on demand Physical -> Cloud Resource Load Optimization Short term workload Network Performance will drive Proximity Decisions Application Federation will become important in the near future Federation

15. Building an Enterprise Cloud - Automation Deployment Provisioning automation Customers don’t want to be responsible Resource allocation and adjustment Work loads will drive automated resource adjustment On demand resources will become part of every transaction Visibility to application performance will be linked to automated resource allocation Automation

16. Building an Enterprise Cloud - Instrumentation Application performance Instead of device performance Resource utilization What is being used by whom Single “pane” of Glass One definitive source of information Better access to important information Instrumentation

17. Pure Cloud – Not Always a Solution Hybrid Possibly Best Route Examples Include: • Regulatory ConcernsUse Dedicated, Colocated or Private Cloud for Client Data and Connect to Cloud Enterprise for Web/Database Needs. • New ProjectUtilize low end Cloud Services for Test/Development. Launch in a Private/Public Cloud or Dedicated Servers. • Seasonal SpikeUse Enterprise Cloud Services for Additional Compute Resources - Web, Database, Storage Capacity. Scale Up/Down Instantly. • Disaster Recovery:Replicate Infrastructure to a Secondary Hosting.com Datacenter for Secure Availability of Mission-Critical Data/Apps

18. Cloud Management: A Compliance Dash Board • Add Security Appliances to Your Cloud Environment • Reports on Vulnerability Scans, Log Management, and Intrusion Protection and Detection Example AlertLogic

19. Hybrid Solution Example – Meet HIPAA Compliance Customer Scenario HIPAA – Electronic Medical Records Solution Multi-site Geographic Redundancy Value Secure and Accessible Records

20. Emerging Technologies VMWare’svShield Offering

21. VMWarevShield Edge

22. VMWarevShield Zones

23. VMWarevShield App

24. ADDITIONAL CLOUD USE CASES

25. Uses: Standby Machines Replace Hardware Syndication • Create VM “images” of production machines • Park Images in cloud • Automate synchronization with parked images for system state change • As production infrastructure changes the VM images are adjusted to reflect the change • No longer need to be concerned with recovery location decision • With cloud oriented resources workload can be moved with minimal disruption

26. Host to Cloud Data Vaulting • Vault production data inside cloud to accelerate restoration • Existing backup software can be used to transfer data • Minimal disruption of existing processes • Offset traditional tape vaulting fees • Accelerate recovery by being closer to on-demand resources

27. Virtualized Desktop • Two Types of workers • Deskbound • Call centers, back office operations • Mobile • Saleforce & leadership • Virtualized desktops ensure there are no delays in recovery • System images are always consistent with production • Allow for ultimate portability • Recover anywhere

28. Fault Tolerance • An alternative to traditional clusters • No clustering software required • Workload adjustments automatically occur when production demand increases

29. Cloud Burst • Capacity and Performance issues often result in clinical disasters • People usually end up sizing environment for extreme workloads • Establish a normal operating level baseline with a private cloud • Optimize your investments & benefit from virtualization • Federate with a public cloud to allow for fail-over and capacity bursting at time of excessive load • “Peak shave” your workload and move the an alternative cloud

30. Security Advantages in the Cloud

31. Security Considerations and Obstacles

32. Q&A Kevin Keelan kkeelan@hosting.com Denver, CO Adam C. Greenfield adam@hosting.com http://engineering.hosting.com