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SUPERVISORY SKILLS. By. Syed Imtiaz Hussain. Objective. To develop excellent team in order to achieve organizational goals. People are asset to every organization, without them no goals can be achieved. Desk Pin….. Up. Coming together is a beginning; keeping together is progress;
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SUPERVISORY SKILLS By Syed Imtiaz Hussain
Objective • To develop excellent team in order to achieve organizational goals. • People are asset to every organization, without them no goals can be achieved
Desk Pin….. Up • Coming together is a beginning; • keeping together is progress; • working together is success.
Your AttitudeBeing a Supervisor Attitude is the way you look at things mentally. Individual has the power to look at his position in any way he wishes.
2 Waysto Look Your Attitude If you look at in a positive, lively manner you will communicate to your employees that you are ready to accept your new responsibility and they will enjoy working for you. +ve If you are unsure or insecure they may interpret your attitude as negative and you may receive less cooperation. -ve
Attitude & Productivity Your attitude sets the pace and the tone in your dept. If you are late arriving at your work, it will be reflected in the attitudes of your staff; If you discuss negative aspects of your organization with employees, your comments will eventually be reflected in their attitudes. Nothing will improve relationships with those you supervise more than a consistently positive attitude.
Attitude Your attitude Speaks so loudly, employees can’t hear what you say. Attitudes are caught not taught
Building Valuein to People’s Work When employees don’t get the job done…. They don’t know how Something or someone keeps them from it. They don’t want to
Build Value Tell People What You Expect Them to Do Make the Work Valuable Make the Work Doable Give Feedback Reward Successful Performance
The Challenge Ahead Supervision is a special challenge that can help you to reach new career and life style goals. You can be a Role Model for your colleague and co-workers.
3 Factors Three factors you will require to be a different kind of person on the job 1 Those in your department will expect to lead where in the past you have been, Like them a follower. 2 You must satisfy your Superiors and at the Same time, keep your employees happy so they will maintain high productivity. 3 You will be responsible for creating a disciplined environment where employees do not violate company standards or those set by you.
Communication is a two-way Process In every point of contact with the colleague, you are communicating something but unfortunately, it may not be the right things. In order to be effective, body, tone and words must match. Remember these are communicated in both face-to-face contact and over the phone.
Non-Verbal Communication 93% Non Verbal 7% Verbal
Non-Verbal Communication Four important components of Non- Verbal Communications are: • Body language • Posture • Gestures • Face & Eyes
Communication Tools Tone I understand how you feel Empathy Smile they can hear it Words
4 Motivating Techniques • Personal Thanks • Written Thanks • Public Praise • Morale Building Meetings
Attitude & Productivity • Accept Opposing views • Communicate Clearly • Listen completely • Criticize ideas, not people • Accept criticism • Share your ideas & opinions • Invite every one to participate • Stay on the subject • Thank people • Leave disagreement in the room • Invite every one to participate
Attitude & Productivity Minutes spent planning can save hours when it comes to execution
