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OCEAN 360 LIMITED. COMPANY OVERVIEW. WHY OCEAN 360 LIMITED?.
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OCEAN 360 LIMITED COMPANY OVERVIEW
WHY OCEAN 360 LIMITED? • Today – Key success factor in growing “full service” business depends on our ability to source and supply new and/or reconditioned all type of main & auxiliary engines, tools and/or its spare parts for engines such as MAN B&W, PIELSTICK, WARTSILA, YANMAR, DAIHATSU, MITSUBISHI, DUETZ, MAK, CATERPILLAR, CUMMINS etc for Marine, Oil and Gas and Industrial installations most economically from Europe, USA , Japan, Korea and China. • Source new and/or reconditioned parts for all engine related Auxiliary Equipment such as various makes and models of Turbochargers, Compressors, Boilers, Heat Exchangers and Pumps etc from worldwide sources • Competently support our valued customers all engines and parts related services undertaken directly or through reconditioning and/or field service activities. • Explore “Other” strategic opportunities such as the sale of used engines and/or major components from ship breaking yards etc.
KEY BENEFITS TO CUSTOMERS • Sales People working as Technical Resource means less time in front of customers • Field Service Personnel working as technical resource means loss of billable hours. • Slow quotation response due to shared responsibilities means lost prospect. • Wrong Parts received/ failure to find parts means loss of future down time. • Lack of specific knowledge of source means loss of customer confidence. • Trading arm supports Field / Reconditioning service teams in the collection of service manuals, parts manual and drawings. • Trading arm get parts where they are needed and when they are needed
OCEAN 360 LIMITED MISSION • To increase customers awareness at all levels of our ability to source quality parts for 2 & 4 Stroke engines and their Auxiliaries of US, Europe, Japan, Korea and/or China origin from OEM/Licensees/Sub-Suppliers of OEM/Reliable Alternate Suppliers. • To apprise the customer that quality assured spare parts are supplied with adequate warranty coverage. Material Technical Reports and with Class Certification where applicable. • The capability to secure major used / reconditioned equipments and/or their components in good working condition from major Ship Breaking Yards in Asia. • The ability to offer competitive price, honour delivery, ensure quality, respond to quotation promptly and communicate effectively. • Provide Field/Reconditioning Services in cooperation with our valued partners to support customers critical engine components needs.
OCEAN 360 LIMITED TRACK RECORD • Sales upswing continues to surge since the inception of Ocean360 which signifies a focussed approach to tailor products and /or services in line with the individually specified needs of our valued customers. • Customer Satisfaction Level can be gauged from the fact that more than 80 percent growth in business came from the existing customers. • Source expertise and relationship buying with expert manufacturers worldwide has been progressively developed resulting in timely deliveries of quality assured products most economically. • A zero tolerance policy and dedicated quality control process ensures to cap the claim level at near zero level. • 95% of the enquiries received were responded to within 72 hours of receipt.
ACTION PLAN TO MAINTAIN BUDGETED GROWTH • To add new customers to our existing customers base. • To regularly touch base and communicate with customers. • To dampen the practice of over pricing by competition. • To continually improve the product and/or service offered to customers. • To progressively increase quality assured suppliers base. • To ensure invoice is done in a timely and accurate manner. • To promote critical parts sales from major ship breaking yards. • To further improve warehouse and logistical support to clients.