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RDU/WAREHOUSE DIVISION COMPUTER BASED TRAINING REACHING SALES TARGETS WITH TEAMWORK

RDU/WAREHOUSE DIVISION COMPUTER BASED TRAINING REACHING SALES TARGETS WITH TEAMWORK. SOME BASIC INFORMATION. RETAIL SUPPLY CHAIN. ITEM CLASSIFICATION. RDU PROCESS OVERVIEW. WAREHOUSE PROCESS OVERVIEW. RTV PROCEES OVERVIEW (OUTRIGHT & CONSIGNOR). CPC PROCESS OVERVIEW.

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RDU/WAREHOUSE DIVISION COMPUTER BASED TRAINING REACHING SALES TARGETS WITH TEAMWORK

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  1. RDU/WAREHOUSE DIVISIONCOMPUTER BASED TRAININGREACHING SALES TARGETS WITH TEAMWORK SOME BASIC INFORMATION RETAIL SUPPLY CHAIN ITEM CLASSIFICATION RDU PROCESS OVERVIEW WAREHOUSE PROCESS OVERVIEW RTV PROCEES OVERVIEW (OUTRIGHT & CONSIGNOR) CPC PROCESS OVERVIEW OUR RDU/ WAREHOUSE DIVISION TEAM RDU MANAGER DAILY ROUTINE RDU SUPERVISOR DAILY ROUTINE WAREHOUSE SUPERVISOR DAILY ROUTINE DAILY ROUTINE FOR ALL POSITIONS RDU / WAREHOUSE EQUIPMENT DO’S & DON’TS MAIN MENU

  2. Warehouse Proper storage Safekeeping of item Endorses merchandise (Received by RDU ) to selling RDU – Receiving and Dispatching Unit Receives merchandise from suppliers Endorses received merchandise to Warehouse Delivers purchased merchandise (appliances, furniture ) to customers Endorses RTV items to suppliers RTV – Return to Vendor Merchandise to be returned to Vendors Bad Orders or poor quality merchandise delivered by suppliers Damaged merchandise from selling CPC – Check Point Charlie Generates shelf tags, gum tags, Value pack stickers and price updates Scans merchandise barcodes prior to issuance to selling area RDU/WAREHOUSE DIVISIONCOMPUTER BASED TRAININGREACHING SALES TARGETS WITH TEAMWORK 1ST Page Page 1 of 35 • SOME BASIC INFORMATION

  3. RDU/WAREHOUSE DIVISIONCOMPUTER BASED TRAININGREACHING SALES TARGETS WITH TEAMWORK 1ST Page Page 2 of 35 • RETAIL SUPPLY CHAIN RDU MERCHANDISING SUPPLIER WAREHOUSE SELLING CUSTOMER FRONT - END

  4. RDU/WAREHOUSE DIVISIONCOMPUTER BASED TRAININGREACHING SALES TARGETS WITH TEAMWORK 1ST Page Page 3 of 35 • RECEIVING AND DISPATCHING UNIT • TRADE ITEMS - items delivered to the company for selling purposes • Outright Items – directly purchased and owned by the company • Consignor Items- merchandise displayed and sold by independent companies within our store • NON TRADE ITEMS - items for company use or consumption • FAS Items- items ordered by FAS Dept. for internal consumption

  5. VERIFYING Checking of Delivery Receipt (DR), Location, PO Cancellation & Received date, terms of payment, TIN of supplier CHECKING Checking of actual items against DR using PDT COUNTER VERIFICATION Counter checking of DR vs. ARCR received by checker MERCHANDISE FORWARDING Transfer of received items by checker from RDU to warehouse DOCUMENT FORWARDING Endorsement of documents to respective dept. ACCOUNTING Forwarding of DR, RCR & DRR at the end of the day to Accounting RDU/WAREHOUSE DIVISIONCOMPUTER BASED TRAININGREACHING SALES TARGETS WITH TEAMWORK 1ST Page Page 4 of 35 • RDU PROCESS OVERVIEW ITEMS to WH (RCR/DRR) Forwarding of items together with Receiver Confirmation Report (RCR), Detailed Receiving Report (DRR) and Advance Receiver Confirmation Report (ARCR) to warehouse

  6. RDU/WAREHOUSE DIVISIONCOMPUTER BASED TRAININGREACHING SALES TARGETS WITH TEAMWORK 1ST Page Page 6 of 35 • RETURN TO VENDOR (RTV) • RTV (Out right) Pull outs • Bad order / damaged items returned by selling • Accompanied by Merchandise Damage Slip (MDS) • Consignor Item Pull Outs • Consignor items to be taken out of the store • Documented using the Consignor Pull – out form

  7. SYSTEM TAGGING Tagging shipping manifest data in the RTV System RDU/WAREHOUSE DIVISIONCOMPUTER BASED TRAININGREACHING SALES TARGETS WITH TEAMWORK 1ST Page Page 7 of 35 • RETURN TO VENDOR (RTV) PROCESS OVERVIEW (Outright items) ITEM LABELLING Packaging and box labeling of RTV items using a bin tag ENCODING Encoding of details in MDS to MMS BAD ORDER RECEIVING Receiving Bad order, expired, damaged, non saleable items from selling to RDU using Merchandise Damage Slip (MDS) (automatically generated thru SMS upon scanning of RTV items) SHIPPING Confirming issuance of RTV items to MMS by IA / Selling / OBM except for Appliance & Furniture items RELEASING Issuance of items to Supplier

  8. ITEM COUNTING AT THE WH Consignor counts actual items together with Selling Sup and CRO. Preparation of Consignor Pull out list/form ITEM ENDORSEMENT TO CONSIGNOR CHECKER Consignor Pull- out form endorsed to Consignor Checker SEALING Packaging of pull out items, countersigned by Selling Sup BOX / PLASTIC COUNTING Consignor Checker brings item to Consignor and count the box / plastic RELEASING Issuance of pull out items to consignor company representatives RDU/WAREHOUSE DIVISIONCOMPUTER BASED TRAININGREACHING SALES TARGETS WITH TEAMWORK 1ST Page Page 8 of 35 • RETURN TO VENDOR (RTV) PROCESS OVERVIEW (Consignor items) Note: RTV of cross docked suppliers should be transferred to Sucat Warehouse 2 for pick up

  9. PROOF LIST PRINTING Generating of Proof list for Selling SYSTEM UPDATE CPC accepts price updates from MMS SELLING Endorsement of updated proof list and shelf tag to selling SHELF TAG PRINTING Generating of updated shelf tag for Food, Fresh & Frozen Dept. RELEASING SUC get TOF for receiving of SUP, returned to CPC for claiming of finish tag RDU/WAREHOUSE DIVISIONCOMPUTER BASED TRAININGREACHING SALES TARGETS WITH TEAMWORK 1ST Page Page 9 of 35 • CPC PROCESS OVERVIEW SYSTEM UPDATE TAGGING REQUEST TAG PRINTING (CPC) Printing of requested tag as indicated in the PDT TAGGING ORDERSelling request shelf tags, gum tags, value pack tags with the use of PDT TOF Printing (SMS) Printing of TOF and checking of quantity scanned from PDT

  10. RDU/WAREHOUSE DIVISIONCOMPUTER BASED TRAININGREACHING SALES TARGETS WITH TEAMWORK 1ST Page Page 10 of 35 • OUR RDU / WAREHOUSE DIVISION TEAM RDU/ WAREHOUSE MANAGER Manage RDU & Warehouse and ensure the efficient flow of activities in the division • RDU SUPERVISOR • Ensure complete and accurate documents for receiving, • forwarding & recording processes • Ensure efficient operations at RDU • WAREHOUSE SUPERVISOR • Ensure effective implementation of safety and security procedures & housekeeping at Warehouse • Ensure efficient operations at Warehouse • STOCK CLERK • Forward items from RDU to Warehouse • Ensure stocks are well organized / properly stacked & equipment well maintained. • Ensure proper and consistent housekeeping and safety • Ensure that boxes are checked based on the “Receiving Sticker“ information. • WAREHOUSE CLERK • Verify Delivery Receipt (DR) during delivery • Forward required documents to accounting • CHECKER • Assigned at the start of the Receiving line to check accuracy of documents presented by the delivery man using PDT unit. • Ensure that the right description, casing & quantity are being received • FORKLIFT OPERATOR/DRIVER • Drive company vehicle to transport company personnel and make deliveries • Act as stock clerk • Operate forklift and other warehouse equipment • BDR CLERK • Ensure the accuracy and a completeness of RTV records/ items • Receive RTV items from the selling area • Release RTV items to the Suppliers • CPC CLERK • Man the CHECK POINT CHARLIE (CPC) where items are test scanned to ensure bar coded tags are readable and accurate • Print barcodes upon request

  11. A. READ THE ENDORSEMENT / GET UPDATES Endorsement for the day Read OBM and RDU Log book and take immediate action Read and respond to Lotus Notes and memos B. CHECK THE RDU & WAREHOUSE RDU Area well organized Ready to receive the days deliveries Status of Receiving operations - Smooth - With proper documentation Sufficient Manpower/ manning and Security posting Checked RTV Status and housekeeping Follow up pending documents Approves all received items in the SMS Program with proper documentation WAREHOUSE Proper housekeeping observed Area clean and organized Proof list available C. CHECK EQUIPMENT/ VEHICLES Properly maintained Clean Good working condition RDU/WAREHOUSE DIVISIONCOMPUTER BASED TRAININGREACHING SALES TARGETS WITH TEAMWORK 1ST Page Page 11 of 35 • RDU MANAGER DAILY ROUTINE

  12. RDU/WAREHOUSE DIVISIONCOMPUTER BASED TRAININGREACHING SALES TARGETS WITH TEAMWORK 1ST Page Page 12 of 35 • RDU MANAGER DAILY ROUTINE D. COORDINATE FLUSHOUTS WITH SELLING • Checked space availability at the selling area E. COORDINATE PENDING ISSUES WITH OTHER DEPTS. F. SIGN DOCUMENTS FOR THE DAY G. WITHIN THE DAY ACTIVITIES • Review expected next day delivery • Plan next day delivery • Manpower distribution/scheduling • Machines, materials/ supplies • Warehouse space H. REVIEW PDT RECEIVING REPORT • Discuss issues with concerned personnel • Solve problems

  13. RDU/WAREHOUSE DIVISIONCOMPUTER BASED TRAININGREACHING SALES TARGETS WITH TEAMWORK 1ST Page Page 13 of 35 • RDU SUPERVISOR DAILY ROUTINE A. READ THE ENDORSEMENT/ GET UPDATES • Endorsement for the day from the Manager/ Co supervisor • Read communication Logbook and take immediate action • Read and respond to Lotus Notes and memos B. PERFORM RDU/ WAREHOUSE CLEARING (Opening) WITH SECURITY and KEY CUSTODIAN C. CHECK HEADCOUNT/ MANNING D. CHECK EQUIPMENT • Properly maintained • Clean • Good working condition E. CHECK RECEIVING STATUS • Smooth and organized flow • With proper documentation F. CHECK and MONITOR HOUSEKEEPING PROCEDURES • All areas clean and organized • Stacking procedures followed • Processed RTV’s for pull out

  14. RDU/WAREHOUSE DIVISIONCOMPUTER BASED TRAININGREACHING SALES TARGETS WITH TEAMWORK 1ST Page Page 14 of 35 • RDU SUPERVISOR DAILY ROUTINE G. MONITOR FLOW OF WORK • Smooth and continuous from RDU to Warehouse to Selling H. MONITOR DOCUMENTATION • Accurate and complete • Properly signed by authorized signatories • Submitted to Accounting and Selling on time

  15. RDU/WAREHOUSE DIVISIONCOMPUTER BASED TRAININGREACHING SALES TARGETS WITH TEAMWORK 1ST Page Page 15 of 35 • WAREHOUSE SUPERVISOR DAILY ROUTINE A. READ THE ENDORSEMENT / GET UPDATES • Endorsements for the day from the Manager / Co-Supervisor • Read communication logbook and take immediate action • Read and respond to Lotus Notes and Memos B. SUPERVISE ARRANGEMENT OF STOCKS C. COORDINATE FLUSH- OUT TO SELLING D. MAINTAIN HOUSEKEEPING, SAFETY and SECURITY • All areas clean and organized • Stacking procedures followed E. CHECK WAREHOUSE EQUIPMENT • Properly maintained • Clean • Good working condition

  16. RDU/WAREHOUSE DIVISIONCOMPUTER BASED TRAININGREACHING SALES TARGETS WITH TEAMWORK 1ST Page Page 16 of 35 • WAREHOUSE SUPERVISOR DAILY ROUTINE F. CONDUCT REGULAR CLEARING OF AREA FOR NEW DELIVERIES • Compressing • Repalletizing • Maximizing space • De - clogging G. MONITOR THE CHECK POINT CHARLIE ACTIVITIES H. CHECK and MONITOR BDR PROCEEDINGS • Consignor pull out • Disposal, etc. I. MONITOR RELEASING OF ITEMS • With RCR J. ENSURE PROPER ENDORSEMENT OF DOCUMENTS K. PREPARE FOR NEXT DAY DELIVERIES • Endorsement to the Opening officers/ log concerns L. CONDUCT ( Closing) CLEARING WITH THE SECURITY GUARD

  17. RDU/WAREHOUSE DIVISIONCOMPUTER BASED TRAININGREACHING SALES TARGETS WITH TEAMWORK 1ST Page Page 17 of 35 • DAILY ROUTINE FOR ALL POSITIONS A. READ THE COMMUNICATIONS LOGBOOK • Endorsements from the previous day • Priorities • Reminders for follow up/ pending matters from the other Depts. • Check status of “To Do” list • Issues that needs to be resolved • Other store concerns

  18. RDU/WAREHOUSE DIVISIONCOMPUTER BASED TRAININGREACHING SALES TARGETS WITH TEAMWORK 1ST Page Page 18 of 35 • DAILY ROUTINE FOR ALL POSITIONS B. CHECK AND PREPARE THE RDU / WAREHOUSE AREA • Entrance / exit areas of RDU & Warehouse clear from any obstructions • Pallets , Crates , Cartoons or items in their proper place • Need to decompress areas or flush out items at the selling area to maximize space • Proper stacking Height for Warehouse being followed • Canned goods 6 to 10 cases high • Sachets at 5 cases high • Packed noodles at 6 cases high • Plastic bottles 3 to 6 cases high • Stock arrangement checked • Good stocks • RTV and ILC • Free/ Promotional items or Goods • Adequate space for Newly Delivered items • Need to “Repalletize” ( arrangement of stocks per pallet) to help maximize space available

  19. RDU/WAREHOUSE DIVISIONCOMPUTER BASED TRAININGREACHING SALES TARGETS WITH TEAMWORK 1ST Page Page 19 of 35 • DAILY ROUTINE FOR ALL POSITIONS C. CHECK & PREPARE THE RDU / WAREHOUSE EQUIPMENT • Equipment batteries fully charged • Power lifter and Pallet Stackers • Available Manual Jack lifts • Adequate and operational • Adequate gasoline for the Forklifts • PC’s & Software system running smoothly • With PDT’s checked & ready for use at receiving • Equipment properly maintained • Platform Weighing Scale ready for Fresh & Frozen deliveries

  20. RDU/WAREHOUSE DIVISIONCOMPUTER BASED TRAININGREACHING SALES TARGETS WITH TEAMWORK 1ST Page Page 20 of 35 • DAILY ROUTINE FOR ALL POSITIONS • Warehouse area clear of cartons, empty pallets and stray/ loose items • All obstructions removed from warehouse rack aisles, entrance & exits • All warehouse racks are full, without negative spaces • Procedures on prevention of damages being followed • Stacking height requirement • Making flat and locked pattern of the boxes • Using heavy items as base for multiple stacking • Monitor forwarded items • With corresponding “ Receiving Sticker” • Actual number of boxes based on what is indicated on sticker • Items/ boxes compressed to avoid clogging even at the arrival of new deliveries STOCK CLERK DAILY ROUTINE

  21. RDU/WAREHOUSE DIVISIONCOMPUTER BASED TRAININGREACHING SALES TARGETS WITH TEAMWORK 1ST Page Page 21 of 35 • DAILY ROUTINE FOR ALL POSITIONS • Verification of DR presented by the Deliveryman • Printing of RCR & DRR • Verifying of RCR vs. DRR and DR • Submission of DR, RCR and DRR to Accounting Department WAREHOUSE CLERK DAILY ROUTINE

  22. RDU/WAREHOUSE DIVISIONCOMPUTER BASED TRAININGREACHING SALES TARGETS WITH TEAMWORK 1ST Page Page 22 of 35 • DAILY ROUTINE FOR ALL POSITIONS • MDS with complete information and duly signed by the Department Supervisor • Monitor Item for “RTV” • In line with the requirements/ approved guidelines • All items for” RTV” released TAGGED in the System. BDR CLERK DAILY ROUTINE

  23. RDU/WAREHOUSE DIVISIONCOMPUTER BASED TRAININGREACHING SALES TARGETS WITH TEAMWORK 1ST Page Page 23 of 35 • DAILY ROUTINE FOR ALL POSITIONS • Accurate receiving of items • Checked accuracy of receiving documents • DR vs. PDT vs. actual item • Receiving sticker on items received CHECKER DAILY ROUTINE

  24. RDU/WAREHOUSE DIVISIONCOMPUTER BASED TRAININGREACHING SALES TARGETS WITH TEAMWORK 1ST Page Page 24 of 35 • DAILY ROUTINE FOR ALL POSITIONS • Updated/ processed proof list • Printed requested tags • Exclusive use of CPC computers • All items are scanned before flush out • TOF properly filed CHECK POINT CHARLIE DAILY ROUTINE

  25. RDU/WAREHOUSE DIVISIONCOMPUTER BASED TRAININGREACHING SALES TARGETS WITH TEAMWORK 1ST Page Page 25 of 35 • DAILY ROUTINE FOR ALL POSITIONS • Vehicles/ equipment are clean and in good running condition • Drive daily shuttle service • Act as stock clerk FORKLIFT OPERATOR / DRIVER DAILY ROUTINE

  26. Operated manually by pumping to elevate the pallet with items and transfer it from one place to another RDU/WAREHOUSE DIVISIONCOMPUTER BASED TRAININGREACHING SALES TARGETS WITH TEAMWORK 1ST Page Page 26 of 35 • RDU / WAREHOUSE EQUIPMENT MANUAL JACKLIFTS

  27. Battery operated machine used to transfer heavy items from place to place RDU/WAREHOUSE DIVISIONCOMPUTER BASED TRAININGREACHING SALES TARGETS WITH TEAMWORK 1ST Page Page 27 of 35 • RDU / WAREHOUSE EQUIPMENT POWER LIFTER

  28. Battery operated machine used to elevate items at high racks RDU/WAREHOUSE DIVISIONCOMPUTER BASED TRAININGREACHING SALES TARGETS WITH TEAMWORK 1ST Page Page 28 of 35 • RDU / WAREHOUSE EQUIPMENT PALLET STACKER

  29. RDU/WAREHOUSE DIVISIONCOMPUTER BASED TRAININGREACHING SALES TARGETS WITH TEAMWORK 1ST Page Page 29 of 35 • RDU / WAREHOUSE EQUIPMENT FORKLIFT A gasoline operated vehicle used to elevate items at high racks

  30. RDU/WAREHOUSE DIVISIONCOMPUTER BASED TRAININGREACHING SALES TARGETS WITH TEAMWORK 1ST Page Page 30 of 35 • RDU / WAREHOUSE EQUIPMENT PICKER Battery operated machine used for withdrawing items at the upper layer of warehouse racks.

  31. RDU/WAREHOUSE DIVISIONCOMPUTER BASED TRAININGREACHING SALES TARGETS WITH TEAMWORK 1ST Page Page 31 of 35 • RDU / WAREHOUSE – DO’S AND DON’TS • Observe good customer service when dealing with suppliers. • Observe schedules, be on time. • All items received/ dispatched with corresponding documents. • All documents duly signed by the authorized signatories. • All aisles/ areas clear and declogged. • All items in the proper places/ assigned areas. • Damages/ accidents reported immediately. • Follow safety procedures. • Put away unused corrugated boxes. DO’S

  32. RDU/WAREHOUSE DIVISIONCOMPUTER BASED TRAININGREACHING SALES TARGETS WITH TEAMWORK 1ST Page Page 32 of 35 • RDU / WAREHOUSE – DO’S AND DON’TS • Don’t leave stray items & unattended boxes anywhere • Don’t climb the warehouse racks without support, use mechanical ladders. • Do not block the designated fire hose cabinets • Do not ask for tips or gifts from suppliers • No alteration of documents without informing your superior • Avoid manual entry, use PDT • Do not loiter at the selling area • Do not block aisles with pallets when flushing out stocks at the selling area. DON’TS

  33. RDU/WAREHOUSE DIVISIONCOMPUTER BASED TRAININGREACHING SALES TARGETS WITH TEAMWORK 1ST Page Page 33 of 35 • RDU / WAREHOUSE – DO’S AND DON’TS • Thank the customer • Introduce yourself • Offer more help • Encourage customers to come back and look for you BE PERSONAL

  34. RDU/WAREHOUSE DIVISIONCOMPUTER BASED TRAININGREACHING SALES TARGETS WITH TEAMWORK 1ST Page Page 34 of 35 We can give the “BEST SERVICE” And it is possible, when we work together Then we help SM Hypermarket • A place to SHOP • A place to SELL And when people shop with us, SM Hypermarket becomes - A place to WORK!

  35. RDU/WAREHOUSE DIVISIONCOMPUTER BASED TRAININGREACHING SALES TARGETS WITH TEAMWORK 1ST Page Page 35 of 35 Use the SM Hypermarket Habits approach to Serving Customers B. Y. O. B Be Your Own Brand

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