XXXXXX Work Process Reengineering Business Analysis

1. XXXXXX Work Process ReengineeringBusiness Analysis Analysis Process Overview

2. Global Business Transformation Process

3. Develop an analysis logic which establishes business mission and critical success factors for the implementation – analysis objectives and tasks Identify "known" target areas and issues Revenue performance enhancement Operating costs reduction Business strategies formulation and alignment Support function effectiveness Establish roles and responsibilities/structure Determine executive champions or Steering Committee make-up Joint team make-up Schedules for activities and updates Decision making process Communicate to organization Pre Analysis Phase "Phase I" Analysis and Project Design Blue- printing World-Wide Rollout Pre Analysis Global Implementation

4. Start with a "known" objective(s) / targeted areas Verification of "known" Assessment of initiatives Discovery process Issues Root causes "As" model sampling Analysis and Project Design Phase "Phase II" Analysis and Project Design Blue- printing World-Wide Rollout Pre Analysis Global Implementation Rational Political Emotional

5. Analysis and Project Design Phase Balanced Findings and Conclusions Internal View External View External Best Practices Service Level Analysis Brown Paper Process Benchmarking Market Focus Competitive Analysis Financial Analysis Focus Interviews Shareholder Value Interface Studies

6. XXXXXX A&D Diagnostics Will Generate Findings And Conclusions For Joint Project Design Support • 1 2 3 4 5 6 7 8 *

7. Project Design Rigorous, detailed approach Structure Roles and responsibilities Activities, timelines Milestones Metrics and tracking mechanisms Business Case tailored toward selected financial criteria ROC, ROS ROI, ROA Cash Flow Shareholder Value Organizational Commitment Participative, open process Executive ownership Analysis and Design Deliverables XXXXXX resources $ Gemini resources T

8. Analysis and Design Joint Teams Analysis Start-up Transition Blueprint/Implementation Gemini Involvement XXXXXX XXXXXX resources $ Gemini resources T Joint team can be made up of facilitators, content experts, future leaders.

9. A&D is . . . Participation at all levels NOT for executives only. Integrated internal NOT audit mentality and external views Constructively candid NOT negative and destructive Visual and interactive NOT a written report Rational, emotional and NOT purely analytical organizational A bias for action NOT analysis for analysis' sake Seeks a paradigm shift NOT incremental fine-tuning in thinking and action Analysis and Design Level - Set An objective process to verify current objectives/targets, and jointly build the right implementation of the right processes supported by a rigorous business case.

10. Analysis Joint Team Structure 8-12 Gemini 4-6 XXXXXX Asset Utilization Asset Utilization Asset Utilization

11. Distribution Network Pricing Policies Technical Knowledge Information Center/Systems Forecasting/ Prioritization Customer Service Application Technology High Level Packaged Gas Value Chain Understanding Customer Needs Product Distribution & Delivery Sales & Marketing Order Entry Physical Fulfillment Outbound Logistics Invoicing & Collections Market Research Customer Expectations Customer Market Segmentation Product - Quality - Variety - Supply Delivery Capabilities Information Systems Procurement/ Inventory Interface Procurement Asset/ Resource Mgm't Inventory Control Asset Mgm't Transport sub- contracts Information Systems Distribution Network Customer Expecations Customer Service Customer Terms Pricing Policies Credit Policies Cash Applications

12. Diagnostics 9/14 9/21 9/28 10/5 10/12 10/19 10/26 11/2 (Global) Dept.Rgnl Interface studies Executive / FIs U, C U, C E,G G,I Brown Papers Dist. Schd/Mgm't C B E,G G,I Order Entry C B E,G G,I Cust Inv./Coll. C B E,G G,I Cust. Inq./Comp C B E,G G,I Cylndr/Inv. Mgm't C B E,G G,I Interface Studies C B Cust./Mkt Segmentation B E,G Cust. Sat. Survey B U,C Sales/Mkt Effect Probe B U,C E,G Distribution Map B U,C E,G G,I Cost Drivers B U,C E,G G,I Initiatives Assessment AREA 1 - Analysis Approach/Schedule U U NOTE: This schedule is dynamic in nature and subject to potential change during the course of the analysis U = USA C = CANADA B = BRAZIL E = SPAIN I = ITALY G = BELGIUM S = SWITZERLAND

13. Distribution Network Pricing Policies Technical Knowledge Information Center/Systems Forecasting/ Prioritization Customer Service Application Technology High Level XXXXXXXX Value Chain Understanding Customer Needs Product Distribution & Delivery Sales & Marketing Order Entry Physical Fulfillment Outbound Logistics Invoicing & Collections Market Research Customer Expectations Customer Market Segmentation Product - Quality - Variety - Supply Delivery Capabilities Information Systems Procurement/ Inventory Interface Procurement Asset/ Resource Mgm't Inventory Control Asset Mgm't Transport sub- contracts Information Systems Distribution Network Customer Expecations Customer Service Customer Terms Pricing Policies Credit Policies Cash Applications

14. Diagnostics 9/14 9/21 9/28 10/5 10/12 10/17 10/26 11/2 Value Chain U C B U U Executive / FIs B Initiative Assessment Brown Papers B Based on Value Chain C B U U DILOS C B U Cust. Sat. Study B U,C Cust. Mkt. Segment B U,C U Portfolio Analysis Sales & Marketing B U,C Effectiveness Probe Cost Drivers C B U Distribution Map C B U AREA 2 - Analysis Approach/Schedule NOTE: This schedule is dynamic in nature and subject to potential change during the course of the analysis U = USA C = CANADA B = BRAZIL E = SPAIN I = ITALY G = BELGIUM S = SWITZERLAND

15. Finding the Customers Pricing Bid Strategy Financing Alternatives Technical Skills Contract Negotiations with Customers Preliminary Plant Design Asset Mgm't Extra Capacity High Level Onsite Value-Chain Understanding Customer Needs Marketing & Sales Design & Development Construction Invoice A/R Operations Terms/ Contracts Credit Market Research/ Forecast Customer Feedback • Product/ • Service • Design • Detailed Plant • Design • Contract • Bidding • with Sub • Contractors • Asset • Mgm't • Old Equip. Project Mgm't Procurement - Follow-up Cost Mgm't Accuracy Timeliness Reliability

16. Activities 9/14 9/21 9/28 10/5 10/12 10/19 10/26 11/2 Initiatives Assessment U U C B S S Supply Chain U C B S S "As-Is" Process Validation and Review`` U C B (Customer Acquisition, Project Management,, Supplier Cycle) "As-Is" Global Cost Decomposition U C B S Customer Satisfaction Analysis U U C B "As-Is" Systems Map U B,S Area Probes e.g., U B Onsite - Analysis Approach/Schedule NOTE: This schedule is dynamic in nature and subject to potential change during the course of the analysis U = USA C = CANADA B = BRAZIL E = SPAIN I = ITALY G = BELGIUM S = SWITZERLAND

17. Diagnostics 9/14 9/21 9/28 10/5 10/12 10/19 10/26 11/2 Interviews FI, MR/FR U U,C B,U B I,E G Best in Class Review U U B,U Brown Papers: Book-closing Process U U B,U B G Monthly Mgm't Report Gen. U U B,U B G External Report Gen. U U E G Initiative Assessment U U B B I,E KPI/RR Interviews U U,C B B I,E G Review Findings U B I,E G Scorecard Working U Session Opportunity Charting U U /Bus, Case Financial & Management Reporting - Analysis Approach/Schedule NOTE: This schedule is dynamic in nature and subject to potential change during the course of the analysis U = USA C = CANADA B = BRAZIL E = SPAIN I = ITALY G = BELGIUM S = SWITZERLAND

18. Stream Lead Manage client sponsor relationship Manage joint analysis team Design, coordinate and execute analysis Joint Team Member Sounding board and coach to stream lead Pathfinder in the organization Ensure data integrity Learn about the A&D process/ process tools Design and execute analysis Sponsor Executive coach and mentor Review and validate findings Help remove roadblocks for the joint analysis team Gemini A&D Resources Design and execute analysis Review findings with area managers Joint team member coach High Level Analysis Team Roles and Responsibilities

19. Analysis Staffing Is Designed To Meet XXXXXXs Need ForGlobal Penetration And Coverage Of Broad Issues (ORGANIZATION CHART HERE)