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Improving Government’s Performance by Implementing Measurable Performance and Accountable Delivery

This presentation discusses the Department of Public Service and Administration's Medium Term Strategic Plan for 2010-2014, focusing on the link between measurable performance and accountable delivery. It highlights the department's mandate, public service transformation since 1994, and the government's outcomes-based performance. The presentation also outlines the strategic objectives, priorities, and budget for the medium term.

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Improving Government’s Performance by Implementing Measurable Performance and Accountable Delivery

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  1. Improving Government’s Performance by Implementing Measurable Performance and Accountable Delivery DPSA Medium Term Strategic Plan 2010-2014 Presentation to the Portfolio Committee 03 March 2010 DEPARTMENT OF PUBLIC SERVICE & ADMINISTRATION

  2. Presentation Outline • Purpose • Mandate • Public Service Transformation since 1994 • Linking Measurable Performance to Accountable Delivery • Linking Government’s Outcomes-based performance • MPSA Response to Outcome 12 • Medium Term Strategic Plan 2010-14 (booklet) • Draft Annual Performance Plan 2010-11 (annexure) • Medium term budget 2010-2013 • Draft legislation in the MPSA programme DEPARTMENT OF PUBLIC SERVICE & ADMINISTRATION

  3. 1. Purpose 1. Discuss the Strategic Planning Process 2010-2014 (WHAT) • Show linkages between Public Administration Outcome 12 and Medium Term Strategic Framework (MTSF) 10 Priority Outcomes • Identify the Ten key priorities for Public Service Delivery through A TEN STRATEGIC OBJECTIVE ACTON PLAN for PUBLIC ADMINISTRATION (2010-2014) • Identify the Main Outputs, Measures and Deliverables through Activities for a Outcome 12: AN EFFICIENT,EFFECTIVE,AND DEVELOPMENT ORIENTED PUBLIC SERVICE • Present the DPSA’s Medium Term Strategic Plan for 2010-14 with a focus on the Draft Annual Performance Plan for 2010-2011 (HOW) 3. Present the Medium Term Budget 2010-13 DEPARTMENT OF PUBLIC SERVICE & ADMINISTRATION

  4. 2. Mandate • The Department of Public Service and Administration derived its mandate from- • The Constitution • The Public Service Act • Public Service Regulations • Government’s political mandate and priorities • The mandate of the dpsa is to lead the modernisation of the public service by assisting government departments to implement their management policies, systems, structures and governance arrangements within a generally applicable framework of norms and standards in order to improve service delivery to the citizen. DEPARTMENT OF PUBLIC SERVICE & ADMINISTRATION

  5. 3. Public Service Transformation since 1994 Since 1994, Public Service transformation has encompassed three distinct phases:- • First phase – Rationalisation and Policy development • Second Phase: ‘Modernisation’ and Implementation of Policy • Current phase and going forward: Accelerating implementation, functionality and improving utility of services DEPARTMENT OF PUBLIC SERVICE & ADMINISTRATION

  6. 4. LINKING MEASURABLE PERFORMANCE AND ACCOUNTABLE DELIVERY Measurable Outputs Accountability Delivery Sector Delivery Forum Delivery and performance Agreements Outcomes Measures Inputs DEPARTMENT OF PUBLIC SERVICE & ADMINISTRATION

  7. 5. LINKING GOVERNMENT’S OUTCOMES-BASED PERFORMANCE DEPARTMENT OF PUBLIC SERVICE & ADMINISTRATION

  8. 5. LINKING GOVERNMENT’S OUTCOMES-BASED PERFORMANCE DEPARTMENT OF PUBLIC SERVICE & ADMINISTRATION

  9. 5. LINKING GOVERNMENT’S OUTCOMES-BASED PERFORMANCE DEPARTMENT OF PUBLIC SERVICE & ADMINISTRATION

  10. 6. MPSA Response to Outcome 12 Outcome 12: Public Administration Focus An efficient, effective and development oriented public service DEPARTMENT OF PUBLIC SERVICE & ADMINISTRATION

  11. 6. MPSA’s Response to Outcome 12:10 Public Service Strategic Priorities linked to Performance Outcomes • Service Delivery Mechanisms that ensure quality and access • Effective Systems, structures and processes • Leveraging ICT to improve service delivery • Effective entry into the public service and HRD • Efficient HRM Practices, norms and standards including sound labour relation practices • Healthy , safe working environments for all public servants • Appropriate Delegations and decision-making Governance structures • Adequate levels of Citizen and Stakeholder engagement and Public Participation • Corruption tackled effectively 10. Collaborative Regional development programmes in SADC, involvement in Africa post conflict advancement and international co-operation in Public Administration programmes DEPARTMENT OF PUBLIC SERVICE & ADMINISTRATION

  12. 6. MPSA Response to Outcome 12: Responding to 2010 SONA FOCUS • Performance- oriented state by improving planning as well as M&E- Government must work faster, harder and smarter • Faster action and improved state performance by the Public Service- excellence and hard work- dedicated, capable employees who care for citizens • Development and implementation of a public service development programme which will set norms and standards for public servants in all 3 spheres of government • Eradicate corruption and fraud in procurement and tender processes • Mainstream Youth Development programmes targeting unemployed youth – ensuring a skilled and capable workforce to support growth and job creation. • Integrate gender equity measures- ensuring women, children and persons with disabilities can assess developmental opportunities. • Skills development – increase the number of learnerships in public sector • Improve working conditions of health care workers • Improve functionality of hospitals • Reduce HIV infections- prevention programmes • Local government must work • Contribution to Rural development programmes DEPARTMENT OF PUBLIC SERVICE & ADMINISTRATION

  13. MEDIUM TERM STRATEGIC PLAN 2010-2014 (3 Year Plan) DEPARTMENT OF PUBLIC SERVICE & ADMINISTRATION

  14. 7. Ten Strategic Priorities DEPARTMENT OF PUBLIC SERVICE & ADMINISTRATION

  15. 7. Ten Strategic Priorities DEPARTMENT OF PUBLIC SERVICE & ADMINISTRATION

  16. 7. Ten Strategic Priorities DEPARTMENT OF PUBLIC SERVICE & ADMINISTRATION

  17. 7. OUTPUTS AND ACTIVITIES Education • Work collaboratively with the Department of Basic Education to revise the disciplinary code for educators • Align the Performance Management Development System for educators with the Public Service PMD Strategic Framework • Roll-out Batho Pele training for all school principals • Conduct an Personnel Expenditure Review II to focus on educator conditions of services • Design a blueprint for organizational structures within the education sector Health • Improve working environments in hospitals through the application of Safety Health Environment Risk and Quality (SHERQ) policy aligning it the Hospital Revitalisation Plan • Design a blueprint for organizational structures within the health sector • Work collaboratively with Department of Health to revise the disciplinary code for healthcare workers. • Implementation of the EH&W HIV/AIDS and TB Management Policy in all departments DEPARTMENT OF PUBLIC SERVICE & ADMINISTRATION

  18. 7. OUTPUTS AND ACTIVITIES Combating Crime • Connectivity to Thusong services centres fast-tracked for effective integrated systems to access the justice system • Implementation of Electronic Management Information and tracking System for Corruption • Introduce anti-corruption and anti-fraud system CMIS • Work collaboratively with OECD structures and processes o reduce corruption • A Corruption measure developed to assess government departments implementation of PS policies Decent Employment • Increase the number of Learnerships, internships, traineeships and bursaries • Institutionalise Career open days with higher educational institutions • Working collaboratively with all SETAs operating in government space. • Introduce policy for the creation of job opportunities for a certain % of young graduates annually • Implement the youth development programme within the Public Service DEPARTMENT OF PUBLIC SERVICE & ADMINISTRATION

  19. 7. OUTPUTS AND ACTIVITIES Skilled and Capable Workforce • A Personnel Expenditure Review III (2006-2011) undertaken and a new remuneration policy developed (2011 – 2015) focusing on attracting social service professionals • Complete the development and roll-out of the HR national skills database /HR CONNECT • Upload SAQA PS learner records, relevant PALAMA learner records and other PS training Institutions’ learner records to HR CONNECT system • Public Sector Skills requirements over short, medium, and long term report provided per occupation, qualification level and economic sectors within the PS Environmental Assets and Resources Protection • Design handbooks and guidelines on implementing the Policy on SHERQ within the Public Service with respect to environmental quality management • Design a green policy for the acquisition and disposal of IT equipment in government DEPARTMENT OF PUBLIC SERVICE & ADMINISTRATION

  20. 7. OUTPUTS AND ACTIVITIES Local Government • Learnerships and internships for youth development in collaboration with Human Settlement, Agriculture and COGTA • Harmonise training and development within the Public Sector • Batho Pele training roll-out to all municipalities Human Settlement • Development and consolidation of Geographic information systems to improve the planning and decision making for provisioning of government services to rural areas. Creating a better SA, a better Africa and World • Develop a strategy for ensuring quality outputs in multilateral agreements DEPARTMENT OF PUBLIC SERVICE & ADMINISTRATION

  21. ANNUAL PERFORMANCE PLAN 2010-2011(ONE YEAR PLAN) DEPARTMENT OF PUBLIC SERVICE & ADMINISTRATION

  22. Priority 1: Service delivery quality and access DEPARTMENT OF PUBLIC SERVICE & ADMINISTRATION 22

  23. Priority 1: Service delivery quality and access DEPARTMENT OF PUBLIC SERVICE & ADMINISTRATION 23

  24. Priority 2 : Effective Systems, structures and processes DEPARTMENT OF PUBLIC SERVICE & ADMINISTRATION 24

  25. Priority 3 : Leverage ICT as a strategic resource (enabler) DEPARTMENT OF PUBLIC SERVICE & ADMINISTRATION 25

  26. Priority 4 : Effective employment entry into public service and HRD DEPARTMENT OF PUBLIC SERVICE & ADMINISTRATION 26

  27. Priority 5 :Effective HRM Practices, norms and standards DEPARTMENT OF PUBLIC SERVICE & ADMINISTRATION 27

  28. Priority 5 :Effective HRM Practices, norms and standards DEPARTMENT OF PUBLIC SERVICE & ADMINISTRATION 28

  29. Priority 5 :Effective HRM Practices, norms and standards DEPARTMENT OF PUBLIC SERVICE & ADMINISTRATION 29

  30. Priority 6 : Healthy, safe working environments for all public servants DEPARTMENT OF PUBLIC SERVICE & ADMINISTRATION 30

  31. Priority 7 : Appropriate governance structures and decision-making DEPARTMENT OF PUBLIC SERVICE & ADMINISTRATION 31

  32. Priority 8:Citizen engagement, Stakeholder and Public Participation DEPARTMENT OF PUBLIC SERVICE & ADMINISTRATION 32

  33. Priority 9 :Corruption tackled effectively DEPARTMENT OF PUBLIC SERVICE & ADMINISTRATION 33

  34. Priority 9 :Corruption tackled effectively DEPARTMENT OF PUBLIC SERVICE & ADMINISTRATION 34

  35. Priority 9 : Corruption tackled effectively DEPARTMENT OF PUBLIC SERVICE & ADMINISTRATION 35

  36. Priority 10 : Contribution to improved PS in Africa and international arena DEPARTMENT OF PUBLIC SERVICE & ADMINISTRATION 36

  37. Key Mechanism for Delivery • Strong focus on the modernisation of the PS for functionality and utility • Revise Public Service Regulations • Revise adequacy of norms and standards • Enforce compliance with regulatory frameworks • Speed up implementation of Single/Integrated Public Service Delivery • Strengthen participatory governance measures • Strong focus on leadership and HR capacity development, systems and processes. • Build a sound and stable labour relations environment for effective service delivery DEPARTMENT OF PUBLIC SERVICE & ADMINISTRATION

  38. MEDIUM TERMBUDGET VOTE 11 DEPARTMENT OF PUBLIC SERVICE & ADMINISTRATION

  39. Medium Term Budget Vote 11 DEPARTMENT OF PUBLIC SERVICE & ADMINISTRATION

  40. Allocation breakdown (2010/11) MPSA DEPARTMENT OF PUBLIC SERVICE & ADMINISTRATION

  41. Economic Classification DEPARTMENT OF PUBLIC SERVICE & ADMINISTRATION

  42. Transfers to MPSA Departmental Agencies Public Service Education and Training Authority Public Administration Leadership and Management Academy Public Service Commission DEPARTMENT OF PUBLIC SERVICE & ADMINISTRATION

  43. DRAFT LEGISLATION TO BE TABLED WITHIN 2010-11 DEPARTMENT OF PUBLIC SERVICE & ADMINISTRATION

  44. Draft legislation on MSPA Programme Draft State Information Technology Agency Amendment Bill Draft Public Administration Management Bill 44 DEPARTMENT OF PUBLIC SERVICE & ADMINISTRATION

  45. Draft SITA Amendment Bill Draft Bill to amend State Information Technology Agency Act, 1998 Aim: Proposed changes will be informed by SITA turnaround strategy once approved by Cabinet Stated envisaged date of tabling Parliament – June 2010 Leader of Government Business and Portfolio Committee will be informed of change to envisaged date of tabling 45 DEPARTMENT OF PUBLIC SERVICE & ADMINISTRATION

  46. Draft Public Administration Management Bill Draft Public Administration Management Bill Aim: To provide for one legal framework for an integrated public administration in national, provincial & local spheres of government Stated envisaged date of tabling in Parliament – August 2010 Already revised in view of consultation process (see process map) – now Nov 2010; further revision may be required Leader of Government Business and Portfolio Committee will be informed of change to envisaged date of tabling 46 DEPARTMENT OF PUBLIC SERVICE & ADMINISTRATION

  47. Concluding remarks • We have already developed a draft Annual Performance Plan for 2010-2011 which is derived from this strategic plan • The Department is going on an Operational Planning Session in mid-March in an effort to strengthen the Annual Performance Plan • We are confident that the dpsa staff, both in management and in supportive roles, are equal to this task at hand and will work tirelessly with humility, passion and integrity, to deliver on government’s mandate, to bring quality services to our people, now! • We remain committed to our Value Statement; i.e an exemplary professional, ethical, accountable and innovative department, embodying the principles of Batho Pele and committed to service excellence. DEPARTMENT OF PUBLIC SERVICE & ADMINISTRATION

  48. CONCLUSION 2010: A Year of Action- knowing where people live, understand their needs and respond faster. DEPARTMENT OF PUBLIC SERVICE & ADMINISTRATION

  49. Siyabonga DEPARTMENT OF PUBLIC SERVICE & ADMINISTRATION

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