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Remote Access Pilot Report

Remote Access Pilot Report. Outline of Report. Evaluation Topics Pilot Recap Pilot Evaluation Metrics Decision Recommendations Based on Pilot Next Steps. Pilot Evaluation. Vendor Capability Provisioning Inter and Intra LATA Timeliness of Implementation

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Remote Access Pilot Report

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  1. Remote Access Pilot Report

  2. Outline of Report • Evaluation Topics • Pilot Recap • Pilot Evaluation • Metrics • Decision Recommendations Based on Pilot • Next Steps

  3. Pilot Evaluation • Vendor Capability • Provisioning • Inter and Intra LATA • Timeliness of Implementation • Comparing Outsourced Services to Existing Services • Client Acceptance and Feedback • User Metrics

  4. Pilot Recap • Targeted Clients  1000 • Remote Access Clients Out of Davis Area • Faculty • Staff • 96 Ports in LATA 1 and 3 • Roseville, Rocklin Auburn • Sacramento, Elk Grove • East Bay • Fairfield, Vacaville • Winters • Vallejo

  5. Vendor Capability • Provisioning Issues - Delays in Activation • Scheduled 15 November, Actual 4 December • Partial Service Until 9 March (Winters/Vallejo) • Technical Issues • InterLATA Circuit Problems • Escalation of problem Resolution to Tier 3 • Administrative Issues • Incorrect Dial Up Number Allocation

  6. Service Comparison • VPOP  Campus 56K Dial-In • Seamless Connectivity • Similar • Dial In Access • No Discernable Latency • Security/Account Management/Client Support • UCD Services Available • Email, WEB, Business Systems, Class Work, Research Servers etc. • Throughput Comparable to Existing Service • 28.8 56K Clients = 28.8  44K Throughput

  7. Client Acceptance • Target Goal of 1000 Not Reached • Added Students in February • 366 Clients Expressed Interest • 11% Faculty • 57% Staff • 32% Student • 314 Received Dial In Numbers • 88 Used Service (27%)

  8. User Metrics • 19 Maximum Concurrent Users • 3-4 Concurrent Users Average • 25 Min Sessions

  9. Client Locations

  10. Recommendations • No Out of Area Remote Access • $30.27 Per Client based on Pilot Audience • Investing in Older Technology • 56K Being Replaced by Higher Speed Remote Access • Out of Area Clients Reluctant to Migrate From Their Current Provider • 27% Regular Users

  11. Recommendations • Keep Local Service (UCD Provider) • VPOP Not Value Added • Outsourcing More Expensive ($100K annual) • Set Sunset Date for 56K Campus Remote Access • “Graceful Phase out” as User Base Decreases • Favor Higher Speed Access

  12. Next Actions • Executive Decisions • Campus Notification • Budget Submittal 01-02

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