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Art Museums. By TeamArt Joshua Feira, Suman Grandhi Yanqiu Hou, Anand Kadekuzhi, Lauren King. Award Winning Museum sites . Australian Museums Online (AMOL) Getti Information Institute Cincinnati Art museum Museum of Contemporary Art Chicago Contemporary Museum of Art San Diego
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Art Museums By TeamArt Joshua Feira, Suman Grandhi Yanqiu Hou, Anand Kadekuzhi, Lauren King
Award Winning Museum sites • Australian Museums Online (AMOL) • Getti Information Institute • Cincinnati Art museum • Museum of Contemporary Art Chicago • Contemporary Museum of Art San Diego • Metropolitan Museum of Art • Louvre Source: Archives and Museum Informatics – www.archimuse.com
Basics • Visitor views on-line art collections • The Metropolitan Museum of Art has 3500 items • Visitor purchases items from gift shop • Visitor donates to become member • Visitor can choose to volunteer • Visitor researches art on-line • Visitor reviews location, hours, and events to plan a visit
Compelling Statistics • Museum of the History of Science in Oxford receives about 100,000 individual visits to its web site per year • Imperial War Museum’s web site received 3.3 million hits in its first year • Tate Gallery's database attracts a massive 200,000 hits a day Source: Market and Opinion Research International
Sample Membership Pages Segmented membership levels enable price discrimination
Why Museums Are On-Line • Increase visibility • Give members privileges 365 days a year rather than only when they visit • The Met offers members-only area of site • Showcase entire collection of past and current exhibits • Online museum tours entice users to physically visit • Next best thing to physical presence
Cannibalization Issue "I have a feeling the Internet isn't going to diminish people's desire to go to the Louvre itself in the slightest. In fact it would just be like a teaser, which will make more people want to see it. The Internet is going to create a kind of hunger to complete the experience that the virtual equivalent can't provide.” -Thomas Crow, Yale Art Historian
Who Are the Customers? • Artists showcasing art • Art.net allows artists to upload work • Art enthusiasts • Browsing art or planning visits • Art teachers and students • Individuals who can’t physically visit • Corporations looking for donation tax breaks and free advertising • Gift shoppers
Attracting customers • Online tour of museum (most) • Word of mouth (all) • Educational opportunities (most) • Education programs and seminars • Differentiation (all) • Gay art, Women’s art, African art, etc. • Generally lacking area • Few coupons, discounts, contests, referrals
Value Added • Basic value proposition is providing visitors with 24x7 access to exhibitions, artist information, and logistical information • Additional on-line value: • Educational information • Details on upcoming exhibitions • Searching cataloged art • Art journals and reviews • Arranging visits to physical museum
Value Added Continued • Customization little used but great potential • Calendar customized to user’s favorite events • Gallery customized to user’s favorite art • E-mail reminders of upcoming exhibits • Virtual community • Chat with artists, critics • Bulletin board discussion • On-line greeting cards • Multilingual support
Customer Retention • Site privileges for members only • Gives 365 day incentive to continue membership • Varying membership levels • Use price discrimination to lock-in people of all financial brackets • Daily updates to web site • The Met has daily “ArtiFact” on front page
Creative Directions • No clear vertical portal for art • Smaller museums must create virtual community to leverage niche • Chat rooms, Net events • Larger museums must ensure site generates revenue to offset cost • Corporate partnerships – exchange link for $ • Affiliate programs – buy from another site and they donate 5% to museum