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Human Relations

Human Relations. Motivation. Motivation. Human Relations. Is an internal or external stimulus that arouses enthusiasm and persistence in pursuit of a certain course of action or goal. Would you go get a dollar?. Human Relations. There is a dollar bill under someone’s chair in this room.

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Human Relations

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  1. Human Relations Motivation

  2. Motivation Human Relations Is an internal or external stimulus that arouses enthusiasm and persistence in pursuit of a certain course of action or goal.

  3. Would you go get a dollar? Human Relations There is a dollar bill under someone’s chair in this room.

  4. Would you go get a dollar? Human Relations If right now it was under a rock at the top of Mt. Rainier? How about if it was inserted in the book Contemporary Algebra in the school library?

  5. Would you go get a million dollars? Human Relations If right now it was under a rock at the top of Mt. Rainier?

  6. Human Relations A Model of Motivation Need Action Tension Relief

  7. NEED- Creates desire to fulfill need. BEHAVIOR-Taking action to fulfill needs. REWARDS- Satisfy needs. FEEDBACK-Reward informs person whether behavior was appropriate and should be used again. (Was it worth it to go to the top of Mt. Rainier for a dollar?) Another Model of Motivation Human Relations

  8. Wants and Needs Human Relations A “want” is a wish for. A “need” is more urgent.

  9. Needs Human Relations • Primary Need – basic needs required for life. • Secondary Need -- psychological; unique.

  10. Wants and Needs Human Relations Does a “want” ever become a “need”?

  11. Self-Actualization Needs represent the need for self-fulfillment Esteem Needs desire for a positive self-image and to receive attention Social Needs desire to be accepted by one’s peers Safety/Security Needs safe and secure physical and emotional environment Physiological Needs most basic human physical needs Maslow’s Hierarchy of Needs Theory

  12. Area of Satisfaction Motivators Achievement Recognition Responsibility Work itself Personal growth Motivators influence level of satisfaction. Area of Dissatisfaction Hygiene Factors Hygiene factors influence level of dissatisfaction. Working conditions Pay and security Company policies Supervisors Interpersonal relationships Herzberg’s Two-Factor Theory

  13. Need for Power desire to influence or control others Need for Affiliation desire to form close personal relationships, avoid conflict, and establish warm friendships Need for Achievement desire to accomplish something difficult, master complex tasks, and surpass others Acquired Needs Theory

  14. Process Theory A group of theories that explain how people select behaviors with which to meet their needs and determine whether their choices were successful. Vroom’s Expectancy Theory • motivation depends on individuals’ expectations about their ability to perform tasks and receive desired rewards. • concerned not with identifying types of needs but with the thinking process that individuals use to achieve rewards. • based on the effort, performance, and desirability of outcomes.

  15. New Methods of Motivation Human Relations • Unconventional and cost-effective rewards • Technology • Flexibility • Training • Attention and recognition

  16. Basic Motivation Model Need Frustration Fulfillment Nonfulfillment Positive Behavior Negative Behavior

  17. Application of Motivation Theories • Consider alternative ways to fulfill needs and wants. • Avoid negative behaviors that can limit future opportunities. • Consider which behaviors might benefit you in the long run.

  18. Motivational Source Fields SOURCES OF FOLLOWER MOTIVATION DEGREE OF POSSIBLE LEADER INFLUENCE Outside Forces HIGH Inside Forces MEDIUM Early Forces LOW

  19. Methods for Enhancing Motivation • Sell; don’t tell. • Let your followers make their own decisions. • Delegate; don’t dump. • Set goals with your followers. • Listen to your followers and let them know you are listening. • Follow through. • Don’t change course midstream. • Build in a monitoring system. • Give criticism gracefully. • Have a plan for employees’ future. • Avoid hasty judgments about work style. • Use rewards and incentives. • Encourage camaraderie and friendship.

  20. Motivating Generations Human Relations • Traditionalists • Baby boomers • Generation X • Generation Y

  21. New Methods for Motivating Workers • Education and training • Job enrichment and job expansion • Choices, freedom, and flexibility • Encouragement and praise • Leisure time

  22. How can we use Motivation Theory to get what we want? Human Relations • From our friends? • From Parents? • Teachers? • Bosses? • Employees?

  23. More thoughts on Motivation in Business Human Relations • Catch people “doing something right” • The One Minute Praising (Waytogo!) • Peer Recognition (High five program) • Empowerment • Participatory Management • Team building

  24. Next: Human Relations Solving Problems and Making Decisions

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