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Enhance communication skills, both written and verbal, understand ethical behavior, improve conflict resolution, and embrace diversity. Learn how to interact respectfully, demonstrate good manners, and maintain positive social interactions. This course covers teamwork, conflict resolution, appropriate behavior, and self-control techniques in various situations.
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Develop positive interpersonal skills including respect for diversity. Objective 1.02
Effective Communication skills • Written Communication • The seven C’s of business communication • 1. Correctness • 2. Completeness • 3. Conciseness • 4. Clearness • 5. Concreteness • 6. Courtesy • 7. Consideration
Effective communication skills • Written Communication • Plagiarism • : the act of using another person's words or ideas without giving credit to that person : the act of plagiarizing something • http://www.merriam-webster.com/dictionary/plagiarism • Following written directions • Written business communication • 1. Memorandum • 2. Business letter
Effective communication skills • Verbal/Nonverbal Communication • Importance of both verbal and nonverbal communication • Sign Language • Body Language • The Seven Universal Facial Expressions of Emotion - FBI • Tone of Voice • Reaction
Interact with others in a way that is honest, fair, helpful & respectful • Ethical vs. Unethical Behavior • Workplace ethics
Interact with others in a way that is honest, fair, helpful & Respectful • Ethical vs. Unethical Behavior • Personal Ethics
Interact with others in a way that is honest, fair, helpful and respectful • Treating Others Fairly • Gender • Sexual Orientation • Physical Condition • Ethnic Heritage • Lifestyle • Harassment
Positive social skills(e.g., good manners and showing gratitude) Positive Social Skills Positive Attitude • Digital etiquette • Social networking • Etiquette • Gossip • Professionalism • Tact • Punctuality • Attitudes • Positive & Negative • Optimists & Pessimists
Get along well with others and work effectively with them in groups. • Team Work • Time Management • Cooperative or coordinated effort on the part of a group of persons acting together as a team or in the interests of a common cause. • http://dictionary.reference.com/browse/teamwork
Conflict Resolution Skills • Conflict Resolution Skills • Conflict Resolution Process • Identify the problem. • Identify possible solutions. • Evaluate each suggested solution. • Pick the best solution. • See if the solution is working. • If necessary, agree to disagree.
Conflict Resolution Skills • Communication in Conflict Situations • I-messages • I feel _________________________________ • When you _____________________________ • Because _______________________________ • And I want ____________________________ • Private locations
Recognize the difference between appropriate and inappropriate behavior in specific school, social and work situations • Appropriate behavior in specific situations • Courtesy • Respecting privacy • Appropriate dress • Working with supervisors and coworkers • Punctuality • Time management • Accountability • Motivation • Integrity • Self-discipline • Personal code of ethics
Recognize the difference between appropriate and inappropriate behavior in specific school, social and work situations • Demonstrate Self-Control • Self-control • Self-observation • Reward technique • Alternate behavior • Stimulus control
Handling outside pressure on you. Sources of pressure Self-esteem • Physical • Mental • Emotional • Intellectual Roadblocks in your personal life • Self-concept • Affirmation • Visualization
Accepting responsibility for your behavior • Responsible personal behavior • Responsible behavior in the work environment
Knowledge about, respect for, openness to and appreciation for all kinds of human diversity. • Cultural Sensitivity • Diversity • Discrimination • Prejudice • Bias • Stereotype
Interacting positively with diverse groups of people may contribute to learning and academic achievement. • Fairness • 公正 Kōsei • Japanese • Rettferdighet • Norwegian • Tegwch • Welch Google Translate • Respect • الاحترام • Arabic • 尊重 Zūnzhòng • Chinese • Повагаpovaha • Ukranian
Interacting positively with diverse groups of people is often essential to maintain employment. • Positive working relationships • Human relations • Interdependence • Attitudes • Defeatist • Inferior • Superior • Mature • Types of Leaders • Authoritarian • Democratic • Laissez-Faire
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