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ControlCenter 5.2 SP4 Release

ControlCenter 5.2 SP4 Release. Symm 7 Support Support for 64K devices User interfaces - Performance Manager Symm agent - Full SRDF support Optimizer - LUN masking StorageScope - SPS support Support 256 initiators per FC port / 256 initiators per iSCSI port Platform Qualifications

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ControlCenter 5.2 SP4 Release

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  1. ControlCenter 5.2 SP4 Release • Symm 7 Support • Support for 64K devices • User interfaces - Performance Manager • Symm agent - Full SRDF support • Optimizer - LUN masking • StorageScope - SPS support • Support 256 initiators per FC port / 256 initiators per iSCSI port • Platform Qualifications • Windows 2003 SP1 (infrastructure) - AIX 5.3 (agents) • Windows XP SP2 (consoles) - Brocade Dazzler in IBM Blade Center • Solaris 10 (agents) - McData i10K • VCS 4.0 on Solaris (host agent) - Brocade Saturn Director • HP-UX 11.23 (Itanium) (agents) - Brocade Titan firmware • HP-UX 11.23 (RISC) (agents) - Brocade Stealth switch • Windows 2003 SP1 x64 (agents) - Cisco SAN-OS 2.1 • RedHat Enterprise Linux 4.0 (agents) - Cisco 14/2 Multiprotocol Director • Celerra Hammerhead - E/OS 8.0 firmware • Brocade Dazzler in Dell Glacier - PowerPath 4.5 • Other • Tagmastore - HP XP12000 • Networker 7.x (backup agent) - HiCommand 4.0+ • Xpath7.4 - NetApp ONTAP • Fabric Manager 5.0 - EFCM / ECM 8.7 • Provisioning on Solaris 10 - Support Micromuse Netcool/OMNIbus v3.6

  2. SP4 PPR Strategy & Approach PHASE 1 (2 weeks) PHASE 2 (2 weeks) PHASE 3 (1 week) • Onsite Support: CSE with TSG • 5 Site Installations (2 production) • Issues Escalation – Level 3 (ENG) • Onsite Support: Dedicated TSG • 15 Total Site Installations (7 total production) • Issues Escalation – Level 1 (CS) • Field / Product Rating Survey Responses • Customer Self Installs • 20 Total Site Installations (10 total production) • Issues Escalation – Level 1 (CS) • Field / Product Rating Survey Responses PHASE GOALS / EXIT CRITERIA Daily Triage Meetings (PPR Team + Level 1, 2, & 3 Representation) • # of CQs opened/resolved (Severity Assessment) • # of Clarify Cases opened/resolved (Severity Assessment) • Service Activity Rates • Issue Escalation TAT • # of Hot Fixes Required • Validate TS WBS, Service Offering, Deployability, and Pricing

  3. Expectations of Customer Sites • Product will be deployed in a production environment within PPR phase timeline • Will provide detailed feedback on deployment & experience • Deployed environment details (lab and/or production) • Provide repository extract, if possible • Results of any deployment testing • Feedback on experience with specific functionality • Daily feedback on progress & issues • Direct access to customers for expectation setting & feedback • Resources dedicated to SP4 testing & deployment • Phases 1 & 2 – TSG resources on-site during testing & deployment • Customer resources committed to timelines • Schedule commitment • Phase 1 – Ready to begin testing & deployment on Day 1 • Phases 2 & 3 – Agree to flexibility with start date based on experience with prior phase • Able to complete production deployment within phase timeline

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