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Emotional Intelligence

Press Enter to Continue. Emotional Intelligence. Why EQ is important in business. Press Enter to continue. Do some of your staff look like this on Monday, Tuesday, Wednesday ... until the fly out of the office enthusiastically on Friday afternoon?. Press Enter to continue.

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Emotional Intelligence

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  1. Press Enter to Continue Emotional Intelligence Why EQ is important in business

  2. Press Enter to continue Do some of your staff look like this on Monday, Tuesday, Wednesday ... until the fly out of the office enthusiastically on Friday afternoon?

  3. Press Enter to continue Just because employees are abundant doesn’t mean that they are engaged 29% are actively involved 54% are neutral / marking time 17% are actively undermining (Leaders of the Negaholic Movement) Marcus Buckingham: First Break All the Rules

  4. Press Enter to continue Engaging • How employees engage with your customers • How employees engage with your company Requires emotional engagement E-motion: Energy in Motion

  5. Financial Success No longer depends so much upon understanding of: • Economics • Organisational Development • Marketing • Systems etc Depends more upon an understanding of the people who produce the results

  6. Press Enter to continue Emotional Intelligence Emotional Maturity Getting your own Way Emotions are mechanisms that set the brain’s highest goals Steven Pinker - How the Mind Works

  7. Press Enter to continue EQ – An Oxymoron? Intellect composes the Message: Emotions provide Energy to Act Emotions point us to the sector of the decision-making space where our reason can operate most efficiently Antonio R. Damasio – The Feeling of What Happens

  8. Press Enter to continue Why EQ? Emotions interfere with the intellect’s ability to think straight TiE Dubai Why raise EQ levels in business? Improve decision-making by freeing the intellect from incapacitating emotions such as fear and insecurity

  9. Press Enter to continue Emotional Fuel Enlightenment: 1000 Joy: 540 Optimism: 310 Anger: 150 Fear: 100 Apathy: 50 Measuring Energy or Power Output Dr David Hawkins – Power vs Force

  10. Press Enter to continue Emotional Engagement Automation led to Demand for Hyper-Human Skills • Judgement • Intuition • Ethics • Awareness • Inspiration • Imagination Emotional Engagement is the fuel that drives the most productive employees and the most profitable customers. Curt Coffman & Gabriel Gonzalez-Molina - Follow This Path

  11. Press Enter to continue EQ & Leadership Who would want to be led by you anyway? Harvard Business Review • The higher up leaders are within an organisation: • the more they are likely to inflate their own EQ characteristics & • the more they are heard, but the less feedback they hear. • ‘LEADERSHIP MYOPIA’ • Daniel Goleman – The New Leaders

  12. EQ & Sales Optimism sells: At Metlife Insurance (US) sales people who scored high on optimism outsold those recruited on aptitude by: 21% in the first year and 57% in the second year Resisting Negativity is just one of a number of powerful EQ skills

  13. Press Enter to continue EQ & Customer Service Good Customer Service is 99% attitude Is your Customer Service Training 99% about attitude? Or are your service staff imprisoned by their own emotions?

  14. Press Enter to continue EQ & Women in Business Over the duration of a career, a woman with a starting salary of $35 000 p.a. will earn $2 million less than a man in the same position because women are reluctant to negotiate Linda Babcock & Sara Laschever – Women Don’t Ask Winning requires far more than Skills Training

  15. Benefits For every 1% increase in the service climate 2% increase in revenue Employees ratings of service climate predicts customer satisfaction which predicts business results Benjamin Schneider – University of Maryland

  16. Press Enter to continue Some References • ABSA • Airport’s Company • Hollard Insurance • Eskom • FNB • Imperial Motors • Kohler Packaging • National Brands • Nestlé • PriceWaterhouseCoopers • Reader’s Digest • Reckitt & Coleman • S A Breweries • S A Government • Southern Sun • Standard Bank • Tiger Brands • Volkswagen SA International Engagements in USA, Europe, Middle East and India

  17. Press Enter to continue Breaking News Steph’s second book has been published in the USA. ‘Kill the Princess’ is the first South African non-fiction women’s interest book to be published in the States

  18. If you would like to increase the number of engaged employees in your business & make more profit … Please contact: Stephanie Vermeulen Tel: +27 +11 486-1211 Cell: 083-457-7435 e-mail: steph@eqsa.co.za Website:www.eqsa.co.za

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