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Chapter 4

Chapter 4. “Workplace Emotions, Attitudes and Stress” Emotions are a component of Attitudes Extreme emotions can lead to Stress. Emotional Intelligence. Author Daniel Goleman says incompetence in management occurs more often from lack of EQ than lack of IQ.

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Chapter 4

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  1. Chapter 4 “Workplace Emotions, Attitudes and Stress” Emotions are a component of Attitudes Extreme emotions can lead to Stress.

  2. Emotional Intelligence Author Daniel Goleman says incompetence in management occurs more often from lack of EQ than lack of IQ. EQ skills are essential in managing conflict

  3. Attitudes: The ABC Model Affect Feelings for an object Behavioral Intentions How one would like to act toward it Cognition Beliefs about it

  4. Attitude Change Techniques Persuasion Cognition -> Behavior Conditioning Affect -> Cognition -> Behavior Cognitive Dissonance Production Behavior -> Cognition (Based on the assumption that people are motivated to protect their self-concepts. This requires a perceived consistency among the three components.)

  5. Cognitive Dissonance Students participate in boring task Paid ($1 or $20) to tell others task is worthwhile Students rate their actual feelings Which group actually viewed task as more worthwhile?

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