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Leadership for Continuous Improvement A Chameleon of Many Colors

Leadership for Continuous Improvement A Chameleon of Many Colors. Paul W. Odomirok. Leadership for Continuous Improvement A Chameleon of Many Colors. Agenda. Purpose Background Research Findings Implementations Closure. Leadership for Continuous Improvement

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Leadership for Continuous Improvement A Chameleon of Many Colors

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  1. Leadership for Continuous Improvement A Chameleon of Many Colors Paul W. Odomirok

  2. Leadership for Continuous Improvement A Chameleon of Many Colors Agenda • Purpose • Background • Research • Findings • Implementations • Closure

  3. Leadership for Continuous Improvement A Chameleon of Many Colors • Purpose • Background • Research • Findings

  4. Leadership for Continuous Improvement A Chameleon of Many Colors Leadership Actions * • Direction * • Alignment Kotter * • Motivation • Communication • Execution

  5. Leadership for Continuous Improvement A Chameleon of Many Colors Leadership Behaviors • Model the Way • Inspire a Shared Vision Kouzes and Posner • Challenge the Process • Enable Others to Act • Encourage the Heart

  6. Leadership for Continuous Improvement A Chameleon of Many Colors People Development • Influence • Interpersonal/Relationships • Learning and Development • Collaboration and Teamwork • Customer Focus

  7. Leadership for Continuous Improvement A Chameleon of Many Colors Business Management • Strategic Management • Conflict Management • Change Management • Planning & System Management • Organization Management

  8. Leadership for Continuous Improvement A Chameleon of Many Colors Performance Nuclei • Values: Trust/Integrity/Respect • Innovation • Thinking: Analytical/Logical • Discernment/Decision Making • Problem Solving

  9. Leadership for Continuous Improvement A Chameleon of Many Colors Organization Improvement • Cultural Competence • Organization Effectiveness • Adaptability/Flexibility • Drive & Initiative • Personnel Selection

  10. Leadership for Continuous Improvement A Chameleon of Many Colors Personal Improvement • Speaking & Writing • Listening • Mentoring & Coaching • Personal Competence • Self-Development

  11. Leadership for Continuous Improvement A Chameleon of Many Colors People Process Performance Purpose: Customer & Self Profitability

  12. Leadership for Continuous Improvement A Chameleon of Many Colors Leadership for Continuous Improvement • Leadership Actions • Leadership Behaviors • People Development • Business Management • Performance Nuclei • Organization Improvement • Personal Improvement

  13. Leadership for Continuous Improvement A Chameleon of Many Colors Implementation Engineering and Manufacturing MeasureBaselineOutcome Delivery Performance 60.2 % 92.0% Overall System Quality 87.0% 99.2%* Customer Satisfaction 72.1% 85.6% Associate Satisfaction 52.0% 65.5% Capacity 72,000 98,000 Revenue $220MM $262MM Profit -$2MM $5MM * Operational & Completeness & Appearance & Packaging & Handling

  14. Leadership for Continuous Improvement A Chameleon of Many Colors Implementation Help Desk, Engineering, Marketing MeasureBaselineOutcome Help Desk 18 15* Service Response 48 Hour Same Day Service Support Cost $1,080,000 $675,000 Prod. Dev. Cycle 20-36 mos. 12-18 mos. Strategic Plan None 5 year plan Value $13.4MM $52.0MM * 3 best associates promoted to other areas.

  15. Leadership for Continuous Improvement A Chameleon of Many Colors Implementation Service MeasureBaselineOutcome Order Quality 67% 95% Chicago Assessment 68 pts 01/05 95 pts 12/05 Memphis Assessment 93 pts 11/05 99 pts 03/06 Cost/Waste Reduction --- $2MM+ New Business Agreement --- $40MM Customer Defect Notification

  16. Waste Leadership for Continuous Improvement A Chameleon of Many Colors Improvement Eliminate Waste

  17. Waste Leadership for Continuous Improvement A Chameleon of Many Colors Improvement Eliminate Waste

  18. Leadership for Continuous Improvement A Chameleon of Many Colors Improvement Eliminate Waste • Reduce Cost …..mmmm Good Eatin’ • Reduce Defects • Reduce Time • Reduce Re-Work • Reduce Despair

  19. Leadership for Continuous Improvement A Chameleon of Many Colors Improvement Increase Performance

  20. Leadership for Continuous Improvement A Chameleon of Many Colors Improvement Increase Performance • Increase Productivity • Increase Quality • Increase Speed & Velocity • Increase Profitability • Increase Delight

  21. Leadership for Continuous Improvement A Chameleon of Many Colors Dialogue and Discussion

  22. Leadership for Continuous Improvement A Chameleon of Many Colors Paul W. Odomirok………..Thank You! Phone 770-827-6551, E-Mail podomirok@aol.com

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