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Integration of Location-Based Services with Mobile Business Processes Management

This master's thesis seminar explores the integration of location-based services (LBS) with mobile personnel management systems. It examines the research problem, solution architectures, and pilot integration to enhance mobile personnel management. The conclusions highlight the sufficiency of GPS positioning and the potential for further research and technical enhancements.

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Integration of Location-Based Services with Mobile Business Processes Management

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  1. Integration of Location Based Services with Mobile Business Processes Management Supervisor: prof. Heikki HämmäinenInstructor: fm Ville Westerholm Master’s Thesis Seminar14.3.2006

  2. Agenda • Introduction • Background • Location Based Services • Mobile Personnel Management System • Research Problem • Research Method • Requirements of Integration • Solution Architectures • Pilot Integration • Conclusions

  3. Background • In many business areas, such as logistics, the mobility is compulsory • Traditionally the business process management has been more or less stationary and therefore mobile field force personnel may have had old or even faulty information of the task • Another area of interest, when working with mobile personnel, is location • When systems are not integrated, Location Based Services (LBS) cannot offer functionality that would seamlessly support the mobile field force management

  4. Location Based Services • Services, which contain: defining location, location information transporting, and services, which are related to information of mobile device user location • Geographic Information System (GIS) studies the geographical information of world’s surface and man-made structures -> Used for digital maps • Positioning is location of an object in a specified reference system • Navigation is an action that helps finding the specified location based on the user choices • Tracking is defined as positioning based functionality that aims for reporting a position of the object in close to real-time fashion and may also contain surveillance of the object

  5. Mobile Personnel Management System • Offers end-to-end solution for mobile workers to be connected to operative processes of enterprises

  6. Research Problem • Required functionality of LBS to support field force management? • Architectural design of the integration based on current products? • Positioning method that can be used for locating the users?

  7. Requirements of Integration (1/3) • Customer requirements

  8. Requirements of Integration (2/3) • Functional requirements of LBS • Define Point of Interest • Define User of Interest • Show Map • Solve Coordinates for Address • Solve Address for Coordinates • Define Distance Between Coordinates • Define Driving Distance Between Coordinates • Define Shortest Route • Collect User Location Information • Store User Location Information History • Navigate to Coordinates • Update Maps • Download Special Maps

  9. Requirements of Integration (3/3) • Other requirements • Have to meet common requirements set for mobile field force management system • Global • Support Distinctive Resale Models • Scalable • Secure • Reliable • Requirements that enable fulfilling functionality • Adequate positioning • Real-Time Tracking Information

  10. Modules of Integration

  11. Architectural Solution 1

  12. Architectural Solution 2

  13. Comparison of the Solutions

  14. Positioning Methods [http://www.tekes.fi/julkaisut/paikannus_mobiilipalveluissa.pdf]

  15. Pilot Integration • Indagon Leader tracking solution is integrated to Fujitsu mProcess field force management solution • Based on architectural solution 1 -> Fast to implement and only one point of integration with mProcess • Offers proof of concept • Most of the defined functionality was implemented -> Enables evaluation of defined requirements • Will be taken to production, after enhancements

  16. Screen Shots

  17. Conclusions • LBS can be used to enhance mobile personnel management • Defined functionality is sufficient, but further research should be done as new requirements emerges • GPS positioning is sufficient for most of the use scenarios. For greater accuracy, enhanced GPS or hybrid positioning is required. • Based on pilot integration feed-back, it is possible to take the concept to production after some technical enhancements

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