Innovation: Evolutionary or Revolutionary?

1. Innovation: Evolutionary or Revolutionary? 10:50 AM – 11:30 AM Tuesday, April 21, 2017 Grace L. Duffy, LSSMBB, CMQ/OE

2. What is Innovation Our definition of innovation: People putting ideas into valuable action. This can mean: • Product innovation - bringing entirely new products to market or simply enhancing the existing product line • Service innovation - creating a new service offering or improving existing service models • Creating an entirely new business model or consumer market Innovation is a measurable, sustainable, intentional process to help your organization grow, by providing a way for people to put ideas into action in a rapid manner, in order to gain and maintain competitive advantage.

3. Types of Innovation There are at least three "types" of innovation as defined by Edison and others: • Incremental Innovation- incremental innovation is focused on making small but significant improvements to existing products or services. Think detergent, detergent with Bleach, detergent with pine scent. • Breakthrough Innovations- this type of innovation introduces an existing technology into a new market, a new technology into an existing market or changes the way the offering is delivered. A good example is adding air bladders to running shoes. Air bladders existed in other applications, but it was a new and interesting idea to add them to the soles of running shoes. • Game Changers- this type of innovation disrupts an existing market or creates a whole new market. A good example is the switch from cloth diapers to disposable diapers. Most moms switched from a diaper service or washing cloth diapers to paper diapers purchased at a store which they used once and threw away.

4. Breakthrough versus Continuous Improvement: Compliments of Dr. Joseph J. Juran Measure Measure Time Time Breakthrough Improvement: Revolutionary Continuous Improvement: Evolutionary

5. Incremental change versus process redesign

6. What is Modular Kaizen? • Modular Kaizen is a modification of the traditional Kaizen improvement process designed to provide the same rapid results without removing critical personnel from daily operations. • Modular Kaizen improvement is conducted over a series of short activities designed to fit into a highly interrupt driven work environment. • Effective with PDCA or DMAIC/DMADV.

7. Innovation can be either Evolutionary or Revolutionary

8. Evolutionary and Revolutionary Innovation

9. The Evolutionary Change Model (Beach, 1993)

10. Innovation and Collaboration Directed Innovation Product Process Lean-6Sigma Directed Evolution Dramatic Dramatic Process & Product Innovation Suggestion Systems Voice of the Customer Incremental

12. The Revolutionary Change Model (Beach, 1993)

13. Innovation can be either Evolutionary or Revolutionary

14. DMAIC versus DMADV

15. The Five-Step Innovation Process • Generate great ideas through brainstorming, problem formulation and other systematic approaches. • Capture all the great ideas in your organization, regardless of the source. • Evaluate the ideas based on a common framework. • Developrapid prototypes to final versions of your new product or service. • Launchand sustain the new product or service.

16. Modular Kaizen: Continuous and Breakthrough Improvement Quality Press, Milwaukee, WI. 2013. 205 pgs.

17. Questions? 2nd Central Florida quality congress